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Our stay surpassed expectations. Check in was friendly and very professional. Everything was covered by the receptionist. The room was spacious and fresh - the bed was very comfortable. The air conditioning worked well and was much appreciated in the heatwave! Breakfast was plentiful and a small choice of cooked breakfast was on offer - all piping hot! The staff were very efficient at clearing tables and topping up supplies. Everything spotlessly clean. Well done and thanks to the amazing team at this hotel.

I booked the hotel to stay in for 3 nights with my daughter whilst I was playing in the Pickleball English Open in Telford. I always look for a pool and looking at some of the reviews this was a bit of a gamble, however it definitely paid off ! Yes, the hotel is a little dated and could do with some investment, however, it was clean, the suite size was very good and the price was great value. The pool was pretty awesome. It is in a separate wooden building and was really warm, with a jacuzzi. The steam room was out of action, but the sauna wasn't and was also great. We somehow managed to use the pool twice a day, every day. I come to Telford pretty regularly, and this will now be the hotel I will book every time.

All good

Great location Excellent facilities Lovely staff

We loved our stay, the griunds ste OUTSTANDING & we had a fab talk with your gardener who is doing an excellent job. Your check in staff member was so welcoming & informative. He greeted us every time we passed by, checking all was well & always with a smile. He was working Monday so we couldnt thank him & say goodbye. The young man on the bar and serving breakfast was also outstanding so polite, helpful and interested. Again he wasnt in Monday morning for us to grab his name (BUT his friend had won a gold medal on Sunday). Please pass on our grateful thanks he is an asset to the team & will go far, excellent customer service. We were disappointed the jacuzzi wasnt working but that was our only disappointment in 3 nights at the hotel. Thank you for a lovely relaxing break & keep up the eco friendly efforts 👌

Excellent service from check in to check out, rooms were big, rooms were serviced everyday and althoigh i didn't have dinner at the hotel the breakfast was excellent. Managed to use the gym, pool and steam room whilst staying at the hotel. When staying in Telford again i will make sure i book again at the Mercure. Very close to shops, restaurants and even a cinema across the road!