2/10 Terrible
Tristan
Travelled with family
30 Dec 2025
Disliked: Cleanliness, staff & service, amenities
Hotel is definitely not 4 star and neither is the service. I’d give it 2 at a push. We really found the whole experience below standard. Personally I’d avoid staying there. Rooms are tired and dirty. Our “Premium “ family room was missing a wardrobe door. Had dirty marks all over the walls and the bathroom was dirty when we arrived. With a baby and a young child was not ideal. The greeting at reception was transactional at best and they neglected to mention the restaurant was about to be fully booked up. As such we could only us the bar and were told we had to chance a table as it was busy (great service with two hungry young children). As for the spa! Was dirty in the changing rooms and needed a good clean. No padlocks for hotel guests so don’t take valuables! No shower gel or shampoo in all the ladies or men’s showers for three days!! We told spar receptionist three days in a row and were told “waiting for the delivery “. I mean really… how you run a pool and spa without stock of basic things like this will never know. Basic hygiene missing I think!
All in all not the four star hotel break we were expecting so I’d personally steer clear.
Tristan
Stayed 2 nights in Dec 2025
