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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, laptop workspace, blackout curtains, iron/ironing board
Breakfast served
Indoor pool
Front of property
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool

Explore the area

View map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪1 min drive‬
  • Place, St. Eugene Golf Course
    ‪7 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(58 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed

7.8 out of 10
Good
(59 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Days Inn & Conference Centre by Wyndham Cranbrook
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The price is AU$126
includes taxes & fees
11 Nov - 12 Nov
Days Inn & Conference Centre by Wyndham Cranbrook

About the area

Cranbrook

When you stay at Heritage Inn Hotel & Convention Centre Cranbrook in Cranbrook, you'll be connected to the convention center, within a 5-minute drive of Tamarack Centre and Cranbrook History Centre. .This hotel is 1.5 mi (2.4 km) from Cranbrook Golf and Country Club and 2.6 mi (4.2 km) from Wildstone Golf Course.

What's nearby

  • Cranbrook History Centre - 1 min drive - 1.3 km
  • Cranbrook Golf and Country Club - 2 min drive - 1.8 km
  • Wildstone Golf Course - 5 min drive - 6.3 km
  • St. Eugene Golf Course - 7 min drive - 7.4 km
  • Casino of the Rockies - 11 min drive - 11.0 km

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Arby's - ‬12 min walk
  • ‪Hot Shots Cafe - ‬8 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Pet-friendly hotel with free parking connected to the convention center in Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 100 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an indoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and a ballroom.
Enjoy a meal at Skylight Cafe or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Skylight Cafe - This café serves breakfast only. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 11 2025 to November 11 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

This property does not have elevators
Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Reviews

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 321 out of 1004 reviews
Rating 8 - Good. 370 out of 1004 reviews
Rating 6 - Okay. 191 out of 1004 reviews
Rating 4 - Poor. 77 out of 1004 reviews
Rating 2 - Terrible. 45 out of 1004 reviews

Reviews

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

music festival

love the breakfast they are very accommodating for our stay during the Cranbrook Music Festival
Stayed 3 nights in Aug 2025

10/10 Excellent

Aarufpreet

Stayed 1 night in Jul 2025

2/10 Terrible

Ben

Please issue a refund
Stayed 1 night in Jun 2025

8/10 Good

Larry A., Okotoks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Anjan

Stayed 2 nights in Jul 2025

8/10 Good

Gena

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast was just ok. The door to the bathroom didn’t close. But the room was clean. Also there is no elevator so if you have a hard time with stairs request a room on the main floor.
Stayed 3 nights in Aug 2025

8/10 Good

M.Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Updates needed.

The Hotel needs a bit of updating. The AC didn't work that well either. The room were kept up quite clean The morning staff at the restaurant were very nice .
Stayed 3 nights in Aug 2025

10/10 Excellent

Agnes

Travelled with family
Liked: Staff & service
Rooms are run down. Mattresses are old and can feel The Springs. prep was clogged and started leaking resulting in a room change. Staff was polite and helpful.
Stayed 2 nights in Aug 2025

6/10 Okay

Debra

Stayed 2 nights in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Beds and sleep great
Stayed 1 night in Aug 2025

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is very old with no update to the facilities. Electrical outlets are worn out and won’t hold a plug. The wall air conditioner was so noisy that we had to unplug it. The baseboard heater was very dirty. The toilet stick on and dripped constantly. The fan in the bathroom was very noisy and did not remove the steam.
Stayed 1 night in Aug 2025

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service
Good value for the money
Stayed 1 night in Aug 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money.
Stayed 1 night in Aug 2025

8/10 Good

Jared

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

julian

I liked the bath mat but would
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this place

We always enjoy staying at this hotel. The room is spacious and has the necessary amenities. The pool and hot tub are wonderful to relax in at the end of the day. Staff is friendly and helpful. The breakfast is lagging in a bit of variety and is sufficient to fill up for the day.
Stayed 5 nights in Jul 2025

6/10 Okay

Rachael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cheap stay, staff was ok. Run down, not great services. Ran out of towels, breakfast is the same every.. pool area not clean.. over good for a quick stop for cheap room..
Stayed 3 nights in Aug 2025

2/10 Terrible

Inna

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The room was very disappointing. The carpet was extremely dirty and had a strong, unpleasant smell. The light switch didn’t work, and the walls were cracked and unpainted. Overall, it felt neglected and poorly maintained. At check-out, the receptionist couldn’t provide a receipt for the payment because she didn’t know how to do it. Very unprofessional experience. I wouldn’t stay here again.
Stayed 1 night in Aug 2025

4/10 Poor

Leah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very outdated i think they do try to keep it clean. The breakfast was disappointing they ran out of food, and there was little choice. Not enough staff.
Stayed 3 nights in Aug 2025

6/10 Okay

Brenda

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty towels behind side table, blood on the sheets
Stayed 1 night in Jul 2025

6/10 Okay

Bharathi

Travelled with family and small children
Disliked: Amenities
Room was okay to stay for 2 days. They never cleaned the room for 2 days we stayed there. We were four and they just kept 2 shower towels. Breakfast was very basic, they had no cereal to restock, no milk was kept for cereal, we had ask them. No yogurt, juices, fruits, whipping cream were restocked. Everything when asked they said its not in stock.
Stayed 2 nights in Aug 2025

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great clean room and quiet
Stayed 1 night in Jul 2025

8/10 Good

Melissa

Stayed 2 nights in Jul 2025