6/10 Okay
Natasha
Travelled with partner
17 May 2025
Disliked: Property conditions & facilities
The kindest staff members were the door greeters and house keeping. Valet didn’t even return a head nod if they weren’t parking a car for you. When using beach wait staff I asked for French fries and was returned with “yeah I’ll get to it right after I help these 15 other people”. Never did I get his attention again even when he walked by and I waived my hand. That’s when we decided to go to restaurants instead using resort. Over a handful of times we had to switch elevators because they broke down regularly. For $600 a night, we were woke up at 6:30 am our first morning of vacation because of a guest on the phone next door. When we explained how we left 3 kids at home and wanted to sleep in, I got a blank stare and no offer of switching rooms. I asked for a fan and house keeping dropped quick. The whole reason we booked a room was because we were impressed with our massage we used the Sandpearl for while staying somewhere else. A new feature is automatic gratuity for the massage that we didn’t get 4 years ago, when we decided to tip in cash even then. Just be ware, for the money you spend. It is not worth it. Also the activity counter by the pool was very friendly! Sad we remembered the good ones because everyone else was, not so nice. Also the Sandpearl never sent me a receipt when I asked for email then even called and left voicemail to accounting asking for a receipt. Very odd, comes off as sketchy now and not luxurious. Don’t spend your money. We will check out the Opal.
Natasha
Stayed 3 nights in May 2025