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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Creator video
Lobby
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪1 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Pyramid Ocean Front Room

Shower, hair dryer, bathrobes

Pyramid Ocean Front Room

  • Sleeps 2

View all photos for Pyramid Ocean View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean View King Room

  • Sleeps 2

View all photos for Pyramid Sunset View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Sunset View King Room

  • Sleeps 2

View all photos for Pyramid Standard

Pyramid Standard

Pyramid Standard

7.2 out of 10
Good
(50 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Pyramid Ocean Front

Pyramid Ocean Front

7.0 out of 10
Good
(37 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Pyramid Master

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior

Suite Pyramid Junior

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Beach Front

Sian Kaan Beach Front

Sian Kaan Beach Front

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Junior Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Junior Suite

  • Sleeps 2

View all photos for Pyramid Standard Room

Shower, hair dryer, bathrobes

Pyramid Standard Room

  • Sleeps 3
  • Free Wi-Fi

Pyramid Master Suite

  • Sleeps 2

Sian Kaan Beach Front

  • Sleeps 2

Sian Kaan Master Suite

  • Sleeps 2

View all photos for Pyramid Master Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Master Suite

  • Sleeps 1

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
Zona Hotelera
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.1 out of 5, 1,970 reviews
The price is AU$397
includes taxes & fees
5 June - 6 June
The Grand Oasis Cancun - All Inclusive

About the area

Cancun

With a stay at The Pyramid Cancun By Oasis - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. .This all-inclusive property is 2.5 mi (4 km) from La Isla Shopping Mall and 12.9 mi (20.8 km) from Moon Palace Golf Club.

What's nearby

  • Oasis Arena - 1 min walk - 0.0 km
  • Maya Museum of Cancun - 9 min walk - 0.8 km
  • Aquaworld - 10 min walk - 0.8 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • Delfines Beach - 3 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪Tun-kul - ‬9 min walk
  • ‪La Placita - ‬2 min walk
  • ‪Coffee & Me - ‬3 min walk
  • ‪Dos Lunas - ‬1 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include showers, bathrobes, and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Make yourself at home in one of the 320 guestrooms featuring iPod docking stations and free minibar items. 50-inch flat-screen televisions are provided, with cable programming available. Bathrooms feature showers, hair dryers, and bathrobes. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an outdoor pool or an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. When you are in need of a refreshing drink, visit the poolside bar or one of 15 bars/lounges, or 2 beach bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6458 square feet (600 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

Basic alcoholic beverages included

Room service during certain hours

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun

Pyramid Grand Oasis All Inclusive

Pyramid Grand Oasis Cancun

Pyramid Grand Oasis

The Pyramid at Grand Oasis All Inclusive

Pyramid Grand Oasis All Inclusive All-inclusive property Cancun

Pyramid Grand Oasis All Inclusive All-inclusive property

Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 685 out of 1776 reviews
Rating 8 - Good. 366 out of 1776 reviews
Rating 6 - Okay. 294 out of 1776 reviews
Rating 4 - Poor. 181 out of 1776 reviews
Rating 2 - Terrible. 250 out of 1776 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Jillian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were excellent, and the rooms were cleaned daily. Sometimes we had to request new toiletries/water after the room was cleaned. This level (pyramid) gets you more access than some other rooms at the same resort, which was great! We had more dining options.
Stayed 5 nights in Feb 2026

8/10 Good

Matt

Stayed 1 night in Feb 2026

4/10 Poor

Justin

Stayed 5 nights in Feb 2026

2/10 Terrible

Maria Adriana

Travelled with family
Liked: Cleanliness
The room , how we buy our packages in advance and pay estar for rooms to be in ocean view and king size beds and when we get their they don’t tell us nothing until they take us to our room and nothing what I paid for in advance , last time I’m staying in this hotel
Stayed 6 nights in Feb 2026

10/10 Excellent

karina lopez

Stayed 6 nights in Nov 2025

10/10 Excellent

Olusegun

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff
Stayed 3 nights in Oct 2025

4/10 Poor

elisabetta, new york

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pro: great location and beach, awesome personnel, hard workers, always available and with a smile on their faces. Cons: Very hard to find a chair available on the beach or near the pools. You have to wake up at 6am and run to occupy what you can find available...and you need to be lucky. There are no umbrellas on the beach, no umbrellas near pools. Looong lines at the buffet locations at every hour and we were not able to make any dinner reservation at any restaurant, at our arrival everything was booked for weeks already... ...Finally, we woke up at 4am one day with water all over our room floor , coming from the hallway putside the room, noone know why, noone offer a refund nor a reimburse of our soaked wet stuff.
Stayed 4 nights in Feb 2026

2/10 Terrible

Leard

I am extremely disappointed with my experience at The Pyramid by Oasis. When we arrived, we were informed that our original room was no longer available because the hotel had overbooked. Instead of honoring our reservation, they switched us to a different room without any real explanation or proper accommodation. What made the situation worse was the attitude of the staff. They were rude, unhelpful, and showed no concern for the inconvenience they caused. There was no apology, no effort to make things right, and no customer service whatsoever. After traveling and expecting a smooth check-in, this was the last thing we needed. Overbooking is a management issue, not the guest’s fault. The way it was handled was completely unprofessional. I would not recommend staying here if
Stayed 3 nights in Feb 2026

4/10 Poor

Natalia

Travelled with family
Liked: Property conditions & facilities
Property is nice, the lack of pool or beach chairs was ridiculous.
Stayed 3 nights in Feb 2026

6/10 Okay

ELIZABETH, Milwaukee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room only had 2 double beds. My fiancé and I prefer to sleep in 1 bed and double beds are not big enough. I requested a king size months ago and received a reply they would accommodate but they didn’t and said they had none available. Our shower drain wouldn’t drain they sent someone twice to plunge but it didn’t work so had to shower with it in low pressure so the water could drain. Couldn’t get dinner reservations at all our first night and the second night was able to lock in 3 dates of our 6 night stay with what was available. Buffet was small and repetitive and saw cross contamination of food also just other foods mixed with foods. No blenders at any bar except one so no frozen drinks in the hot weather. Some of the cooks looked miserable. Grill was supposed to open at 11 and kept being told 15 min but was told it wasn’t ready til 11:30. Definitely consider this a low budget hotel.
Stayed 6 nights in Feb 2026

10/10 Excellent

Maria San

Stayed 7 nights in Feb 2026

10/10 Excellent

Heriberto

Liked: Cleanliness, property conditions & facilities
Every single thing was awesome except breakfast delay at cafe del mar
Stayed 5 nights in Feb 2026

4/10 Poor

Sanije

Stayed 3 nights in Feb 2026

8/10 Good

Kingsley Jeffery

Stayed 7 nights in Feb 2026

2/10 Terrible

Dona R

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room smell was horrible. Asked for change. They had nothing available. When we showered and floor in bathroom and across hall flooded. To accommodate us they offered more towels to absorb water. We discovered a 7” hole in the tub so every time we showered floor flooded. Thus the horrible smell of molding water under loose tiles on floor. Day 4 after husband slipped on wet floor and torn off his big toe toenail they finally had repair staff fix the hole in tub but that did nothing for the horrible smell. We spent most of day on beach or at pool. But sleeping in room growing with mold was less than desirable. The tiles on floor were no longer glued down where water leaked so this problem must have been going on for a long time
Tear in tub
Stayed 7 nights in Feb 2026

2/10 Terrible

Kelly

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We purchased an ocean front suite and upon arrive were told they were sold out and they couldn’t give it to us. The hotel has done nothing for us and Expedia has done nothing for us even though I contacted multiple times and was told we were on a “urgency” list. We couldn’t get a reservations for dinner and overall just a horrible experience.
Stayed 4 nights in Feb 2026

8/10 Good

Dan

Stayed 3 nights in Feb 2026

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 4 days Staff were great, friendly & helpful. Cleanliness was good. Food was good. Wish there was music around the resort especially around the bar areas/pool areas. But overall a great experience I would come back & will recommend to friends & family.
Stayed 4 nights in Feb 2026

2/10 Terrible

Kathleen

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled musty. Bed was hard and uncomfortable. Dated. Maintenance painted outside the room one day and the room reeked of paint fumes. No beach chairs to be had unless they were broken. Buffet food sub par. Couldn’t get into restaurants. Drinks watered down and no frozen drinks offered. Wait staff and bar staff friendly. Nightly entertainment mediocre. Ocean was stunningly beautiful but would find somewhere else to stay next time. Would not recommend.
Stayed 5 nights in Feb 2026

6/10 Okay

Maryam

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The hotel is very beautiful, nice and long pools Foods are good Only problem is the old bathroom, ours had leaking water from ceiling in the bathroom which caused an injury to our son due to wet floor which they didn’t fix the issue when we reported it!!! We ended up with an emergency doctor for my son and loosing 2 days of our vacation due to his injury and stressful situation! They did not do anything in the hotel as a customer satisfaction compensation, just brought a doctor and after a day fixed the water problem.
Stayed 6 nights in Feb 2026

2/10 Terrible

KORINNA MICHELLE, SPOKANE VALLEY

Travelled with partner
Disliked: Amenities, property conditions & facilities
This resort sucks. From the room not having water at times and when it did have water it was brown... food was horrible - ate bread the whole time. Pool was cold. No Bali beds available at the pool - no chairs available at the pool. Drinks were soooo watered do6. No top shelf alcohol at all even though we paid for & upgraded to the highest level wristband possible. DO NOT RECOMMEND!!!
Stayed 8 nights in Jan 2026

6/10 Okay

Jose Jesus

Travelled with group
Room need to be remodeled. Food quality was average. With the exception of Careyes, food was great with excellent service.
Stayed 6 nights in Feb 2026

2/10 Terrible

Esther

Stayed 3 nights in Jan 2026

8/10 Good

Kelly

Stayed 6 nights in Feb 2026

10/10 Excellent

Indhira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had the best time . The hotel was great . Somehow we got upgraded to a suite which made the experience 10 times better . The workers were all very nice and helpful and the beach was beautiful. The tacos by the pool at “the Placita” were delicious. I recommend staying here and will definitely stay here again.
Stayed 2 nights in Feb 2026