See all properties
Save

The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Creator video
20 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Exterior
Sian Kaan Master Suite

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪1 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Pyramid Ocean Front Room

Shower, hair dryer, bathrobes

Pyramid Ocean Front Room

  • Sleeps 2

View all photos for Pyramid Ocean View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean View King Room

  • Sleeps 2

View all photos for Pyramid Sunset View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Sunset View King Room

  • Sleeps 2

View all photos for Pyramid Standard

Pyramid Standard

Pyramid Standard

7.0 out of 10
Good
(49 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Pyramid Ocean Front

Pyramid Ocean Front

7.0 out of 10
Good
(36 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Pyramid Master

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior

Suite Pyramid Junior

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Beach Front

Sian Kaan Beach Front

Sian Kaan Beach Front

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Junior Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Junior Suite

  • Sleeps 2

View all photos for Pyramid Standard Room

Shower, hair dryer, bathrobes

Pyramid Standard Room

  • Sleeps 3

Pyramid Master Suite

  • Sleeps 2

Sian Kaan Beach Front

  • Sleeps 2

Sian Kaan Master Suite

  • Sleeps 2

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.0 out of 5, 1,884 reviews
The price is AU$427
includes taxes & fees
27 Apr - 28 Apr
The Grand Oasis Cancun - All Inclusive

About the area

Cancun

With a stay at The Pyramid Cancun By Oasis - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Delfines Beach. .This all-inclusive property is 0.5 mi (0.8 km) from Iberostar Cancun Golf Course and 12.9 mi (20.8 km) from Moon Palace Golf Club.

What's nearby

  • Oasis Arena - 1 min walk - 0.0 km
  • Maya Museum of Cancun - 9 min walk - 0.8 km
  • Aquaworld - 10 min walk - 0.8 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • Delfines Beach - 2 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪La Placita - ‬2 min walk
  • ‪Bahia Rodizzio - ‬9 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Piña Colada - ‬10 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include showers, bathrobes, and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Make yourself at home in one of the 320 guestrooms featuring iPod docking stations and free minibar items. 50-inch flat-screen televisions are provided, with cable programming available. Bathrooms feature showers, hair dryers, and bathrobes. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an outdoor pool or an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. When you are in need of a refreshing drink, visit the poolside bar or one of 15 bars/lounges, or 2 beach bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6458 square feet (600 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.82 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 659 out of 1737 reviews
Rating 8 - Good. 363 out of 1737 reviews
Rating 6 - Okay. 286 out of 1737 reviews
Rating 4 - Poor. 176 out of 1737 reviews
Rating 2 - Terrible. 253 out of 1737 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Edwin

Travelled with family
Disliked: Amenities, property conditions & facilities
Our room's overall design is outdated; the toilet didn't flush, the sink leaks, the hot water didn't work, and the front door won't open without a loud scratchy sound on the floor. We complained to the front desk and requested a room change. They sent someone to fix some of the issues, but not all of them. And they never follow up with us for our room change request. The restaurant selection is not great, and we can never get a table for the Mexican restaurant we wanted to try. We ended up eating at the same buffet almost every night. The public bathroom near the beach area is very filthy during the middle of the day. The poolside bench chairs are always dirty. Some staff at the coffee stand and food stand had an attitude when we had issues understanding them. We understand the Pyramid Oasis is not a high-end resort, and we didn't pay the premium. But some of the basic service quality is missing and we won't recommend this resort.
Stayed 6 nights in Dec 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The building might be a bit old, but that didn’t take away from our experience at all. My family and I had a great time during our stay. The atmosphere was welcoming, and the staff were incredibly kind, helpful, and attentive throughout our visit. Their excellent service really made the difference and made us feel comfortable and cared for. Overall, we truly enjoyed our stay and would happily return.
Stayed 3 nights in Dec 2025

2/10 Terrible

Md

Stayed 4 nights in Dec 2025

8/10 Good

Leonardo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall good they can do a better job upgrading the rooms also need to walked out to take my Uber since they do not allow them inside ( I did not like it )
Stayed 4 nights in Dec 2025

8/10 Good

deborah

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Tarannum

Stayed 2 nights in Dec 2025

6/10 Okay

Aimei

Stayed 3 nights in Dec 2025

10/10 Excellent

Brandon

Travelled with family and small children
Liked: Amenities
great experience!
Stayed 5 nights in Dec 2025

6/10 Okay

sachindra

Travelled with family
Disliked: Staff & service
For $400 a night I expected a lot more Cleaning was at best 6/10 effort Getting supplies like towels / sundries took over 2 hours sometimes to get to you English is limited so when they don’t understand you … you are dismissed Food was substandard at the buffets .. and vegetarian options are limited There are certain sections that are restricted for specific sub hotels and we were very abruptly asked to leave or we would be charged for it I’m not sure if it is Mexican culture but their customer services leaves much to be desired … This place is at best a $ 100 per night and leaves much to be desired …. My recommendation is stick to the major hotel name brands …. Cancun was amazing however I would spend my money elsewhere.
Stayed 5 nights in Dec 2025

2/10 Terrible

Alicia N Garcia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at many all inclusive hotels never had an experience like this to start off you don’t get any information from checkin staff the place is huge and you have to sit through a presentation and get some kind of membership for special treatment and to get restaurant info and reservations which we didn’t do as we have two kids and this is a vacation not trying to purchase anything else We stayed 7 night takes a lot of saving for a family of four to go on a vacation like this to start off eating at the buffet multiple times a day gets old very quickly, but it was almost impossible to get dinner reservationexample, we arrived on a Thursday and they didn’t have openings for dinner reservations on Thursday or Friday night also they weren’t taking reservations for Christmas Eve dinner you had to wake up at 4 AM. Our time to go stand in line in the lobby to be able to get a dinner reservation for that night that is ridiculous as everyone there is on vacation, but I guess their goal was for people to purchase a $60 dinner again trying to make more money as people already paid for an all-inclusive stay at this hotel.Staff was not very friendly all the bathrooms smell like urine multiple times bathrooms didn’t have toilet paper available or hand soap The room was very dated. Smelled like urine the whole time the bathtub water would not drain it was clogged and the showerhead stopped working on the second night they were definitely understaffed multiple areas. The roof was leakin
Stayed 7 nights in Dec 2025

4/10 Poor

Timothy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Beach epic. Exterior of property epic, don't look close. Rooms and staff and food very 67 at best. Save your money look around. Go here if you have to. Paying $200 USD upon arrival for environmental something was the best surprise. This property is not trying at all to clean the beach or be eco friendly.
Stayed 10 nights in Dec 2025

6/10 Okay

Hamoyon

Stayed 6 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2025

10/10 Excellent

Donovan

Travelled with partner
Liked: Staff & service, amenities
Great staff, tons of restaurants, upgraded us to an oceanfront room for free. Would go back here when I visit cancun! I don’t recommend peak times though, it can get very busy.
Stayed 6 nights in Dec 2025

4/10 Poor

Kevin

Travelled with family
The outlets where falling out in the room, one of the fixtures wouldn't turn the sink off, had to turn it off underneath. Had to mess with with the shower fixture to get it turn off. Check in was confusing no one taking our bags and directing us where to go. They say they have alot of restaurants but when we tried to make a reservation on the first night they were already booked for our entire stay so we had to eat at the buffet for dinner our entire stay. Nice location but would not stay there again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Trevor

Stayed 8 nights in Dec 2025

2/10 Terrible

Luis Ricardo Lee

It was a very very very terrible experience
Stayed 4 nights in Dec 2025

6/10 Okay

Dorothy

Travelled with family
Liked: Amenities
Food was good Bar staff was friendly Staff at the snack bars were very unfriendly Bedroom was clean. Our friends that were with us had trouble getting clean towels daily. Washrooms were out of paper towel ALWAYS!! Overall it was ok. 5/10
Stayed 9 nights in Dec 2025

8/10 Good

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel’s WiFi doesn’t works properly
Stayed 4 nights in Dec 2025

6/10 Okay

TRACEY

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
We have been to the Pyramid several times. This time it felt like everything was different, and not in a good way. Staff seemed lazy and not interested in what guests had to say. Service was very lacking in restaurants and bars. We will probably search for an alternate hotel next trip.
Stayed 3 nights in Dec 2025

8/10 Good

Andres

Stayed 5 nights in Dec 2025

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2025

6/10 Okay

Rosalva

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was hard to get room service and also had to wait almost 2 hrs for toilet paper refill. They cleaned my room but left me with wet sheets on my bed.
Stayed 4 nights in Dec 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, an small issue at breakfast once. Staff very friendly. Upon arrival at check in we didn’t get all the information required. Hotel is too big.
Stayed 3 nights in Dec 2025

8/10 Good

David

Stayed 7 nights in Dec 2025