See all properties
Save

The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Creator video
Indoor wedding
Exterior
Suite Pyramid Junior

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪1 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Pyramid Ocean Front Room

Shower, hair dryer, bathrobes

Pyramid Ocean Front Room

  • Sleeps 2

View all photos for Pyramid Standard King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Standard King Room

  • Sleeps 2

View all photos for Pyramid Ocean View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean View King Room

  • Sleeps 2

View all photos for Pyramid Sunset View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Sunset View King Room

  • Sleeps 2

View all photos for Pyramid Ocean Front King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean Front King Room

  • Sleeps 2

View all photos for Pyramid Standard

Pyramid Standard

Pyramid Standard

7.0 out of 10
Good
(43 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Pyramid Ocean Front

Pyramid Ocean Front

7.0 out of 10
Good
(30 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Pyramid Master

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior

Suite Pyramid Junior

7.6 out of 10
Good
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Beach Front

Sian Kaan Beach Front

Sian Kaan Beach Front

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Junior Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Junior Suite

  • Sleeps 2

View all photos for Pyramid Standard Room

Shower, hair dryer, bathrobes

Pyramid Standard Room

  • Sleeps 3

Pyramid Master Suite

  • Sleeps 3

Pyramid Master Suite

  • Sleeps 2

Sian Kaan Beach Front

  • Sleeps 2

Sian Kaan Master Suite

  • Sleeps 2

Similar properties

13 restaurants, breakfast, lunch, dinner served; Italian cuisine
The Grand Oasis Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.0 out of 5, 1,699 reviews
The price is AU$541
includes taxes & fees
3 Jan - 4 Jan 2026
The Grand Oasis Cancun - All Inclusive

About the area

Cancun

With a stay at The Pyramid Cancun By Oasis - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Delfines Beach. .This all-inclusive property is 0.5 mi (0.8 km) from Iberostar Cancun Golf Course and 12.9 mi (20.8 km) from Moon Palace Golf Club.

What's nearby

  • Oasis Arena - 1 min walk - 0.0 km
  • Maya Museum of Cancun - 9 min walk - 0.8 km
  • Aquaworld - 10 min walk - 0.8 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • Delfines Beach - 3 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪Piña Colada - ‬10 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Bahia Rodizzio - ‬9 min walk
  • ‪Maria Bonita - ‬9 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Make yourself at home in one of the 320 guestrooms featuring iPod docking stations and free minibar items. 50-inch flat-screen televisions can provide entertainment. Bathrooms feature showers, hair dryers, and bathrobes. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an outdoor pool or an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. When you are in need of a refreshing drink, visit the poolside bar or one of 15 bars/lounges, or 2 beach bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6458 square feet (600 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV with cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.58 per accommodation, per night
  • Resort fee: USD 8 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 611 out of 1605 reviews
Rating 8 - Good. 330 out of 1605 reviews
Rating 6 - Okay. 257 out of 1605 reviews
Rating 4 - Poor. 167 out of 1605 reviews
Rating 2 - Terrible. 240 out of 1605 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Farbod

Disliked: Staff & service, property conditions & facilities
The building was very old. One specific manager was very rude. They're very slow.
Stayed 7 nights in Sep 2025

10/10 Excellent

Eric

Stayed 4 nights in Sep 2025

8/10 Good

Ana

Travelled with family
Disliked: Staff & service
The property is really nice , there is a lot of construction going on. I didn’t like that most pools did not have steps to get out of , so you had to jump out and scrape your knees. The buffets were okay, but the dine in restaurant were very good. I liked that you can get food by the pools. The gelato and coffee were my favorite. I didn’t like that they didn’t have a night club to go dance. Staff are pretty rude , they do not greet you at all they have no manners. For a “Tourist” area , there was a lot of locals. Nothing fancy about the rooms they are standard. The views are great. I’m not sure if it has to do with the season but the beach was flagged red so not safe. I had a great time but would not stay here again.
Stayed 5 nights in Sep 2025

4/10 Poor

rida

Travelled with family and small children
Disliked: Staff & service, amenities
Power went out and they did have a generator.
Stayed 3 nights in Sep 2025

4/10 Poor

Farhang Alizadeh

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This is a horrible place to go and the staff are so rude. They call this place all inclusive but everything is for extra charge. There was even power outage for few hours on one day of our stay which was unbelievable
Stayed 9 nights in Sep 2025

10/10 Excellent

Thomas

Stayed 3 nights in Sep 2025

10/10 Excellent

katherine jane

Liked: Cleanliness, staff & service, property conditions & facilities
Best ever. Above and beyond all expectations. Food at the buffet sucks. Grounds are imaculate. Lots of good entertainment and fine dining restaurants that have a dress code so bring your nice clothes. Cabanas rent for $45 a day and come with a waiter. Drinks.... seem watered down cuz the ice melts so fast. The outside bars alcohol is as warm as it is outside temperture so you're not gonna get ice cold drink. It's all inclusive but these people work hard to serve you. Tipping is appropriate. The fine dining restaurants you're going to want to bring $5's for lunch, $10's for dinner and $1's for drinks. I wouldn't give it if they didn't earn it. Dinner reservations for the whole week can be made the first day you're there and they do get booked days in advance. I was there 7 nights and couldn't get into the black hole. Room service menu has few options and no alcohol. Seems like you can't get a drink anywhere before noon. No breakfast memosas. Disappointed menudo wasnt served at the buffet or anywhere, not even on Sunday. Back to the alcohol... bring an insulated bottle to keep your drink cold and they'll mix it in there for
Stayed 7 nights in Sep 2025

4/10 Poor

john

Travelled with family
Disliked: Staff & service
Off season but the app never worked to make reservations and the only alcohol they have is the low quality plastic bottle liver damage drinks. Went before and they used to have at least mid grade now it was nothing but stuff that gives you hangovers and makes you sick.
Stayed 1 night in Sep 2025

2/10 Terrible

Nadia

Stayed 7 nights in Sep 2025

6/10 Okay

Eric

Liked: Cleanliness
Stayed 5 nights in Sep 2025

8/10 Good

Dianara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not the cleanest. Ocean view was amazing and beautiful- Definitely worth paying for it. Staff was nice and accommodating.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeri

Travelled with family, Travelled with partner
Clean & you. Guys are very professional
Stayed 3 nights in Sep 2025

4/10 Poor

Ricardo, Rockford

Liked: Cleanliness
Disliked: Property conditions & facilities
beach unable to use due to excessive sargasum. pool/near beach stinky due to excessive sargasum. We reported every day even twice on some days that we didnt have hot water on the shower and dint get corrected till last day of our stay.(took cold showers for duration). food option Oasis Resort was short on quality, varaity to compare to others hotels of similar status (all inclusive) we've used in Cancun/ Riviera Maya areas. in short Much to be desired on their quality/variaty of food/drinks (pretty simple/cheap, lame) compared to other locations in area. last but not least Oasis is clearly in need/DUE of a remodel. it looks and feels OLD, missing skylights, floor/wall tiles cracked, AC not quite cooling at restaurants to name a few.
Stayed 3 nights in Sep 2025

6/10 Okay

Jasmine

Travelled with group
Stayed in the pyramid to celebrate my best friend birthday. However, there’s a few things that need to be addressed. Rooms are outdated, tub filled my entire stay and the wifi sucks. Restaurants are buffet style which was not what I expected. Staff tries to convince you to buy excursions at a reasonable price in exchange to sit down for a “90 minutes presentation “ with the intent to get you to buy a time share. The property is also under construction. The pools need to be cleaned up more often. Their transport system needs to improve as they will not send anyone to pick you up unless they verbally speak to you even after you’ve paid in full and have confirmation e-mail from them. I had to call twice and spoke to four different people in addition to an email to the supervisor in order to request a refund. I won’t be returning here.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente!! Habitaciones super limpias y cómodas, muy amplia la habitación. Albercas muy grandes y super agradable ambiente, personal muy amable.. toda la comida qué probamos exquisita. 100 % recomendado
Stayed 4 nights in Sep 2025

10/10 Excellent

Muhand Qais

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Sep 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful facilities, food, shows and overall experience.
Stayed 6 nights in Sep 2025

8/10 Good

Sasha

Liked: Staff & service
Stayed 4 nights in Sep 2025

8/10 Good

Deidra L

Liked: Cleanliness
It was plenty of places to seat by the pools and the saunas were awesome> Entertainment was nice also
Stayed 3 nights in Sep 2025

8/10 Good

Gustavo Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lack of umbrellas at the pool and the beach is noticeable, there is not much shade and at times it is necessary.
Stayed 7 nights in Sep 2025

10/10 Excellent

Hewan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience
Stayed 7 nights in Sep 2025

8/10 Good

Mahindra

Stayed 5 nights in Aug 2025

6/10 Okay

Milano

Disliked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

TIFFANY

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Sep 2025