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Hotel NYX Cancun All Inclusive

3.5 star property

Photo gallery for Hotel NYX Cancun All Inclusive

On the beach, white sand, beach cabanas, sun-loungers
Creator video
Outdoor pool, pool umbrellas, pool loungers
Exterior
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Place, Isla Dorada
    ‪9 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room

Standard Room | View from room

Standard Room

8.0 out of 10
Very good
(84 reviews)
  • Resort view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Room

Junior Room

Junior Room

8.0 out of 10
Very good
(7 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

8.6 out of 10
Excellent
(40 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

7.8 out of 10
Good
(102 reviews)
  • Lagoon view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Sunset)

Suite (Sunset)

Suite (Sunset)

8.8 out of 10
Excellent
(59 reviews)
  • Lagoon view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Standard Room

  • Sleeps 2

View all photos for Deluxe Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

  • Sleeps 3

Sunset Suite

  • Sleeps 3

Junior Suite

  • Sleeps 3

Master Suite

  • Sleeps 3

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Exterior
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  • All-inclusive
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About the area

Cancun

With a stay at Hotel NYX Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 8 minutes by foot from La Isla Shopping Mall. .This all-inclusive property is 5.5 mi (8.9 km) from Delfines Beach and 9.6 mi (15.4 km) from Riviera Cancun Golf Resort.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Isla Dorada - 9 min walk - 0.8 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Hotel Zone Beaches - 18 min walk - 1.5 km
  • Marlin Beach - 18 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Park Royal Cancun - ‬7 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Andiamo - ‬7 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun All Inclusive

On beach with outdoor pool, near La Isla Shopping Mall
Hotel NYX Cancun All Inclusive offers 196 air-conditioned accommodations with safes and hair dryers. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the property include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 196 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a steam room, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with international cuisine at Deck, one of the property's 4 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Deck - This beachfront restaurant specializes in international cuisine and serves lunch only.
Balam - This restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Balam
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Gym
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with elevator service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay
  • A tax is imposed by the city: USD 4.95 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
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Cancun Hotel Nyx Cancun All Inclusive All-inclusive property
All-inclusive property Hotel Nyx Cancun All Inclusive
Hotel Nyx All Inclusive
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Hotel Nyx Cancun All Inclusive Cancun
Hotel Nyx Cancun All Inclusive All-inclusive property
Hotel Nyx Cancun All Inclusive All-inclusive property Cancun

Hotel NYX Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 984 out of 1714 reviews
Rating 8 - Good. 395 out of 1714 reviews
Rating 6 - Okay. 194 out of 1714 reviews
Rating 4 - Poor. 60 out of 1714 reviews
Rating 2 - Terrible. 81 out of 1714 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was magnificent. The food was amazing as were the speciality drinks. Staff were kind, welcoming and professional. They take a lot of pride in their work. The beach was beautiful. They clean it twice a day. There were plenty of loungers and hammocks on the beach and it was easy to get food and drinks on the beach. I recommend this resort highly.
View from our balcony
Entrance to the beach
View of the pool at night
Our balcony
Stayed 7 nights in Nov 2025

10/10 Excellent

Zyanya

Stayed 2 nights in Oct 2025

10/10 Excellent

Vita

Liked: Cleanliness, amenities, property conditions & facilities
The room was awesome. The service even better. A small resort very friendly welcoming feeling
Stayed 1 night in Nov 2025

10/10 Excellent

Andalib

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was nice. Just be careful of that 90 min sales pitch.
Stayed 3 nights in Nov 2025

10/10 Excellent

Albert, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 7 nights in Nov 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was awesome, room was clean.
Stayed 4 nights in Nov 2025

8/10 Good

David

Stayed 4 nights in Nov 2025

10/10 Excellent

JANET

The Hotel NYX is absolutely the best.
Stayed 7 nights in Oct 2025

10/10 Excellent

Toby Meus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 7 nights in Oct 2025

6/10 Okay

Maria Cecilia

Travelled with partner
Disliked: Amenities
Disclosing all amenities available in the beginning would have been helpful
Stayed 1 night in Nov 2025

8/10 Good

jillene

Stayed 3 nights in Nov 2025

10/10 Excellent

Emma Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
As it is slow season, we were upgraded free of charge to a room with an ocean view which was a lovely surprise. Food was fantastic, and the hotel is in a great location, with a beautiful beach access. I don’t remember the name of the concierge at the front entrance, but he was very welcoming and helpful in suggesting activities for our stay. He even helped us find our bus stop for our pickup. Anna Bella was assigned to keep our room tidy. She did a wonderful job, and added some extra special touches to our room such as rose petals on the bed, and flowers and bows on the toilet rolls. Alberto served us on the beach many times during our stay. He was very attentive, always keeping our drinks full, and is a wonderfully friendly guy. We really enjoyed interacting with him, and he made us feel like friends. Overall, I am super happy with our stay and would definitely recommend the hotel. Thank you to everyone at NYX for the great stay! -Emma and David, room 633
Stayed 9 nights in Oct 2025

6/10 Okay

Sydney

Stayed 5 nights in Oct 2025

6/10 Okay

Alexandra

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel did not look like the pictures, they did not mention it was under construction and the only available rooms they had had terrible views, food is not great but it’s edible, drinks are mid, if you want a nice room make sure you pay extra we had to stay in a room outside the hotel which made us feel a bit unsafe not being inside the hotel, hotel is very tacky and lack of updates on the pictures .
Stayed 4 nights in Oct 2025

6/10 Okay

Sharon

Travelled with partner
We booked a master suite with ocean view. It was a nice room overlooking the pool and had a full ocean view. We didn't like the fact that it had 7 stairs that you had to go down to get to the balcony. There was no handrail, so we were quite concerned about falling. The staff were all very friendly and courteous. Bernardo at the pool bar was excellent. There is only one pool at the resort and it only has maybe 24 loungers around it. People would put towels on the loungers quite early in the morning to reserve them. There are more loungers at the beach. It was easier to get a spot there. There are two ala carte restaurants. You can only reserve them the day before or day of before 2pm. They are also each closed two days a week. This was a bit frustrating as we were only able to get into each once during our 7 day stay. The resort has a lot of steps everywhere. From getting into the front entrance and everywhere outside. Some are quite steep and not all have handrails. There are handicap ramps but they are also quite steep and slanted. I would not recommend this resort to the elderly or handicapped. They are currently under renovation. There was constant noise all day from the construction and sometimes as late as 7pm. The lobby lounge doesn't open until 6pm. There are no shows in the evening however they have music and or karaoke starting at 9pm. I realize that we were there in what is considered off season. It could be different when busier.
Stayed 7 nights in Oct 2025

8/10 Good

Mayra

Stayed 5 nights in Oct 2025

10/10 Excellent

Keondre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Food was amazing and the staff was excellent. Would definitely recommend
Stayed 5 nights in Sep 2025

10/10 Excellent

Zoltan

Travelled with partner
Liked: Cleanliness, amenities
Good staff and room service and amazing Mexican food and people thank you see you soon
Stayed 9 nights in Oct 2025

2/10 Terrible

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
WARNING: We were detained in the lobby at checkout while staff insisted on waiting for housekeeping to inspect our room for “damage or theft.” No other guests were treated this way. The experience was humiliating, felt like profiling, and was completely unprofessional. Avoid if you expect respectful service.
Stayed 1 night in Oct 2025

6/10 Okay

Heather

Liked: Staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Leilla

Stayed 7 nights in Oct 2025

6/10 Okay

Maria Alejandra Correa

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel smelled like old and super humid, The food was nice but the restaurant is very small and I didn’t like have to make queue to eat cause it was packed. They offered to attend a “meeting” to get some discounts but there was so much miscommunication and they didn’t give us what they would do ( waste of our time). I can’t believe is all inclusive but I have to pay to lay down in a cabana that nobody else was using. For the price the place was okay
Stayed 4 nights in Oct 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Bartenders were exceptional. Buffet was cold except for soups. Recommend eating off menu at night. Order hot dogs or hamburgers for lunch and omelettes for breakfast. Staff all very friendly and attentive.
Stayed 5 nights in Oct 2025

10/10 Excellent

Marjerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 3 nights in Oct 2025

6/10 Okay

Nathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and service was excellent! Unfortunately, our room ceiling fell through and leaked water on the bed and on the floor - they repaired it that day but it started to leak again, we had to stay in the same room. Also, the construction at the resort is out of control - they work very early and extremely late at night, our sleep the entire trip was disrupted. So sad. Aside from those issues, the beach was great, the staff again, were so kind. We’d try the NYX again, but maybe a few years from now when construction is resolved.
Stayed 4 nights in Oct 2025