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Hotel NYX Cancun All Inclusive

3.5 star property

Photo gallery for Hotel NYX Cancun All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Creator video
Superior Suite | Beach/ocean view
Front of property - evening/night
Superior Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪6 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Cancun Convention Center
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite (Sunset)

Suite (Sunset)

Suite (Sunset)

  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Room

Junior Room

Junior Room

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

With a stay at Hotel NYX Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 8 minutes by foot from La Isla Shopping Mall. .This all-inclusive property is 5.5 mi (8.9 km) from Delfines Beach and 1.9 mi (3 km) from Gaviota Azul Beach.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Forum Beach - 5 min drive - 2.9 km
  • Cancun Convention Center - 6 min drive - 3.2 km
  • Gaviota Azul Beach - 7 min drive - 3.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Duna Pool Bar - ‬12 min walk
  • ‪Andiamo - ‬7 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk

About this property

Hotel NYX Cancun All Inclusive

On beach with outdoor pool, near La Isla Shopping Mall
Hotel NYX Cancun All Inclusive offers 196 air-conditioned accommodations with safes and hair dryers. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the property include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 196 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a steam room, and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Deck, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
Deck - This beachfront restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Foosball table
  • Gym
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with elevator service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
Nyx All Inclusive
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Cancun Hotel Nyx Cancun All Inclusive All-inclusive property
All-inclusive property Hotel Nyx Cancun All Inclusive
Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
Hotel Nyx Cancun All Inclusive Cancun
Nyx Cancun Inclusive Inclusive
Hotel Nyx Cancun All Inclusive Cancun
Hotel Nyx Cancun All Inclusive All-inclusive property
Hotel Nyx Cancun All Inclusive All-inclusive property Cancun

Hotel NYX Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 765 out of 1305 reviews
Rating 8 - Good. 294 out of 1305 reviews
Rating 6 - Okay. 138 out of 1305 reviews
Rating 4 - Poor. 48 out of 1305 reviews
Rating 2 - Terrible. 60 out of 1305 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Travelled with partner
There was nothing more that we could have asked for. The property was small enough that the staff would recognize you, but large enough to have some variety with the food. The poolside Bar and Grill had a different theme every night. There was live entertainment in the lobby bar, but not too loud to keep you awake. We will definitely c9me back to this property.
Stayed 8 nights in Mar 2025

10/10 Excellent

Pedro, Hatboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was very crown and helpful! Wonderful atmosphere to be in. Food was very good as well!
Stayed 2 nights in Mar 2025

10/10 Excellent

Hannah

Stayed 5 nights in Mar 2025

10/10 Excellent

Farrah Holder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the BEST properties for its food, clean and comfortable rooms, and (above all) its staff! The only drawback is the very limited (and often occupied) seating around the pool. We rarely were able to sit or store our towels during our stay there. The staff, though, made up for this minor inconvenience! We will go back! BTW, Ivonne (the concierge) went out of her way to help us, even bringing us a bag of authentic coffee to bring home with us!
Stayed 7 nights in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The only downside is that they have a small pool in relation to hotel size. Not enough lounge chairs.
Stayed 2 nights in Feb 2025

2/10 Terrible

Michael, Alta Loma

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT RECOMMEND! This was the worst hotel experience of my life! I’ve stayed at hostels in developing countries with better customer service and significantly better cleanliness. Our experience at this hotel started off promising but quickly turned into a series of frustrating mishaps. Upselling tactics began immediately, with one staff member attempting to push my friend into a "better" room that was actually worse. Fortunately, there was a helpful staff member who stepped in to provide a proper upgrade. The aggressive upselling continued when we met Alfredo from the concierge team. He made inappropriate comments, admitted to being on drugs, and harassed my friend. He also misled us into attending a vacation club seminar by promising a complimentary hibachi dinner and oceanfront cabanas—none of which were honored. When we tried to redeem these perks, we faced miscommunication and outright denial from the staff, culminating in an embarrassing public confrontation with the Guest Experience Manager, Andrea Ugalde. You are harassed when by the bars and pool to buy club tickets ALL THE TIME. The lack of coordination among staff, broken promises, and poor customer service made our stay incredibly frustrating. Despite an apology from the hotel’s Director, the failures continued, making this one of the most disappointing hotel experiences we’ve had. Rooms were dirty and smelled like mold. Ordered room service that was never delivered. Highly advise to stay elsewhere!
Stayed 4 nights in Feb 2025

2/10 Terrible

JOAOZITO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never ever recommend this hotel to anyone. I had complaint to the manager Mr. Leonardo about the issue I had in that hotel but he never bothered to take care of the situation. I was threatened by one of their staff , it was very scary. When I complained to the manager he did not take any action. I will never ever go to this hotel again and will not recommend this hotel to anyone. The manager Mr. Leonardo is very unprofessional and doesn’t know to take care of the situation when customer life was threatened. This is ridiculous and very scary. I would like to request Expedia not to have this hotel as your partner.
Stayed 5 nights in Mar 2025

2/10 Terrible

Michael, Alta Loma

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT RECOMMEND! This was the worst hotel experience of my life! I’ve stayed at hostels in developing countries with better customer service and significantly better cleanliness. Our experience at this hotel started off promising but quickly turned into a series of frustrating mishaps. Upselling tactics began immediately, with one staff member attempting to push my friend into a "better" room that was actually worse. Fortunately, there was a helpful staff member who stepped in to provide a proper upgrade. The aggressive upselling continued when we met Alfredo from the concierge team. He made inappropriate comments, admitted to being on drugs, and harassed my friend. He also misled us into attending a vacation club seminar by promising a complimentary hibachi dinner and oceanfront cabanas—none of which were honored. When we tried to redeem these perks, we faced miscommunication and outright denial from the staff, culminating in an embarrassing public confrontation with the Guest Experience Manager, Andrea Ugalde. The lack of coordination among staff, broken promises, and poor customer service made our stay incredibly frustrating. Despite an apology from the hotel’s Director, the failures continued, making this one of the most disappointing hotel experiences we’ve had. Rooms were dirty and smelled like mold. Ordered room service that was never delivered. Highly advise to stay elsewhere!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lala Nacional

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Mark

Stayed 5 nights in Mar 2025

10/10 Excellent

Robert, Falmouth

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent experience at NYX Cancun. The food was very good in the Italian, Japanese, and the regular restaurant. The service in all of them could not have been better. The facility is right on the beach, and the lounge chairs were available. We would highly recommend this hotel and would like to revisit some day.
Stayed 5 nights in Mar 2025

6/10 Okay

Goldy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was our first stay at the NYX. Its a small resort with great food, but not alot of dining options. Only a few bars, but the staff were very friendly and helpful. The thing that we didnt like was constantly being approached in the lobby by staff trying to get us to sit in on a timeshare presentation. This always ruins our experience with hotels in mexico. Especially after a long day of travel and just wanting to get to our room to offload our luggage and get changed. In order to get our cards for the beach towels, they make you meet the timeshare pusher in the lobby, who will give u your cards.
Stayed 3 nights in Mar 2025

10/10 Excellent

Delcia Delena

Stayed 7 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Arshaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Aline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at NYX Cancun, all staff very friendly, awesome service and just feels like you're in Paradise. Special shout out to the receptionist Eyjena (not sure if spells like that) but she made sure we had a great experience, thank you very much. I'll definitely recommend to my friends and I look forward to come back to this gorgeous hotel! ⭐⭐⭐⭐⭐
Stayed 5 nights in Feb 2025

10/10 Excellent

Patty

Stayed 3 nights in Nov 2024

8/10 Good

Peyton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hotel NYX. The staff was kind and attentive. Pleasantly surprised with the food, limited dining options with restaurants, but good variety of food as well as safe to eat. Standard room was comfortable and quiet during nighttime hours. We had issues with our safe but security quickly resolved the issue. Beach front was very nice and clean. We got water bottles daily and there was water dispensers around the resort which we appreciated. Only negatives were: smaller room than picture depicted (standard room), cockroach in room (however housekeeping cleaned it up for us), ongoing construction (loud during the day, but ended before dinner), doorman called us a “taxi” however it was unregistered, unmarked, and slightly overpriced compared to registered taxis around the city, outside bar closes at 10pm so not able to stay outside late and drink Tips: get a sunbed on the beach before 10am (guests reserve them early), get dinner reservations early morning as they are limited and fill up fast, resort has lots of stairs, reservable restaurants have a dress code for men that they will enforce
Stayed 6 nights in Feb 2025

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was pleasant and clean. The staff excellent. The food was fantastic! However, it was extremely noisy. We had to change rooms...deluxe for standard. Noise was still a problem. There wasn't anywhere to get away from it. And, it went on until at least 11:00pm. The excursions were all for young people. The new room involved 100 steps down to get to the restaurant and obviously 100 to get back up. They carried our bags up - but we had to clunk them down 50 steps. We will not be returning - Mexico is delightful - the people are friendly and gracious - but the noise at this hotel was un acceptable. There was a lot of maintenance going on and evidence of disrepair in some areas. The quality of the workmanship left a lot to be desired
Stayed 7 nights in Feb 2025

8/10 Good

Danny Allan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I liked the fact that it was a smaller property where we could find the rest of our group easily. It was difficult booking reservations at the 2 restaurants since we had to book by room and there were 8 of us in total. The Japanese restaurant was fully booked before we even got to the hotel.
Stayed 8 nights in Feb 2025

8/10 Good

Akemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent. Also, the property was very clean. Overall experience in NYX hotel was wonderful. The only thing that we had an issue with was the transportation between the Cancún airport and the hotel. Before the trip, they sent me an information of the transportation, of which price was US$85 for round trip for max. 5 people. I asked them if the price was for round trip and the hotel confirmed it. I thought it was a better price than other transportation companies so I booked. However, when we talked to a concierge, she insisted it was the price of one way not round trip. I showed the communications between the hotel and myself but she said the communication was sent not from the hotel but from Expedia so we have to pay again for booking the transportation from the hotel to the airport. Anyway we thought that’s absurd so we decided to take a taxi to get to the airport.
Stayed 7 nights in Feb 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Beautiful view of the ocean from our balcony. Noisy the first night from a wedding until late. Food was good. Plenty of choice. Beds were very comfortable. Limited space by the pool. Overall a good place to be on the beach.
Stayed 2 nights in Feb 2025

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness, staff & service
We were given a room on the lagoon side and it was very noisy all night from the resort, a restaurant there and the road. Would only stay there again if garanteed a room on the ocean side
Stayed 8 nights in Feb 2025

10/10 Excellent

Angela Jayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Hotel NYX!! The staff go above and beyond. The property is very clean. The hotel is on the smaller side as far as resorts go but it was just what I was looking for.
Stayed 7 nights in Feb 2025

10/10 Excellent

johan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good the people were friendly we had a good experience
Stayed 4 nights in Feb 2025