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Paradisus Cancún – All Inclusive

4.5 star property

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9 restaurants, breakfast, lunch, dinner served; international cuisine
9 restaurants, breakfast, lunch, dinner served; international cuisine
4 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪5 min walk‬
  • Place, Oasis Arena
    ‪8 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Premium Master Suite Sunset View

  • 61 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Two Bedrooms Master Suite

  • 102 sq m
  • 2 bedrooms
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Premium Suite Sunset View

9.0 out of 10
Wonderful
(4 reviews)
  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite – Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Master Suite – Ocean View

  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Suite Sunset View Adults Only

View from room

The Reserve Suite Sunset View Adults Only

8.8 out of 10
Excellent
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Adults Only Suite – Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite – Ocean View

9.4 out of 10
Exceptional
(12 reviews)
  • 55 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Master Suite Sunset View Adults Only

Premium bedding, free minibar, in-room safe, desk

The Reserve Master Suite Sunset View Adults Only

10.0 out of 10
Exceptional
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Ocean View

View from room

Family Concierge Junior Suite Ocean View

  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Suite Ocean View

Shower, eco-friendly toiletries, hair dryer, towels

Family Concierge Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Governor Suite

  • Sleeps 4
  • 1 King Bed

Family Concierge Suite Sunset View

  • Sleeps 4
  • 1 King Bed

Family Concierge Junior Suite Sunset View

  • Sleeps 4
  • 1 King Bed

Family Concierge Two Bedroom Sunset View

  • Sleeps 8
  • 1 King Bed

Family Concierge Two Bedroom Ocean View

  • Sleeps 8
  • 1 King Bed

View all photos for Junior Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Sunset View

7.4 out of 10
Good
(113 reviews)
  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

8.2 out of 10
Very good
(38 reviews)
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Junior Suite Sunset View Adults Only

Premium bedding, free minibar, in-room safe, desk

The Reserve Junior Suite Sunset View Adults Only

9.0 out of 10
Wonderful
(15 reviews)
  • 44 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite – Ocean View

View from room

The Reserve Adults Only Junior Suite – Ocean View

8.0 out of 10
Very good
(11 reviews)
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

Located in Cancun (Zona Hotelera), Paradisus Cancún – All Inclusive is within a 5-minute drive of Luxury Avenue Shopping Mall and Museo Maya Trailhead. .This all-inclusive property is 2.1 mi (3.4 km) from La Isla Shopping Mall and 2.6 mi (4.2 km) from El Rey Ruins.

What's nearby

  • Aquaworld - 5 min walk - 0.4 km
  • Oasis Arena - 8 min walk - 0.7 km
  • Ballenas Beach - 13 min walk - 1.1 km
  • Maya Museum of Cancun - 18 min walk - 1.5 km
  • Iberostar Cancun Golf Course - 3 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Chambao - ‬8 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Funky Geisha - ‬7 min walk
  • ‪Confessions - ‬8 min walk
  • ‪The Great Room - ‬9 min walk

About this property

Paradisus Cancún – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 656 air-conditioned rooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 4 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Malva Food Bazar, one of the property's 9 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 7 bars/lounges.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This fine-dining restaurant specializes in Fusion cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - This restaurant specializes in Mediterranean cuisine. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielo
  • Lemon Fish
  • Malva Food Bazar
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from June 2 2025 to March 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1177 out of 2279 reviews
Rating 8 - Good. 459 out of 2279 reviews
Rating 6 - Okay. 278 out of 2279 reviews
Rating 4 - Poor. 169 out of 2279 reviews
Rating 2 - Terrible. 196 out of 2279 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Stayed 5 nights in May 2025

10/10 Excellent

Petro

Stayed 7 nights in May 2025

10/10 Excellent

Francisco Javier

Stayed 6 nights in Apr 2025

10/10 Excellent

Patrice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first trip to Mexico. I fell in Love. Paradisus gave true vacation vibes! From the events to the food to the gorgeous balcony view i had, everything was well worth it! Im seriously thinking about coming back next spring. It was hard to leave, esp for my 5 year old!
Stayed 4 nights in May 2025

8/10 Good

Maria Emilia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great staff. Food not good!
Stayed 3 nights in Apr 2025

2/10 Terrible

Vlada

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to ruin your vacation go here , we were there for 2 nights from 6, and left !
Stayed 6 nights in Apr 2025

10/10 Excellent

Romana

Stayed 4 nights in Apr 2025

10/10 Excellent

Jazmine

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 3 nights in May 2025

10/10 Excellent

Geovanny

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 4 nights in May 2025

10/10 Excellent

Julio

Stayed 5 nights in May 2025

10/10 Excellent

Gabriella Pilar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice, clean, rooms were amazing and so was the service no complaints
Stayed 4 nights in May 2025

10/10 Excellent

Michael Azzuolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in May 2025

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort! Staff is super friendly and spaces were very clean.
Stayed 5 nights in May 2025

10/10 Excellent

Jill

Stayed 6 nights in May 2025

10/10 Excellent

Arpit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well managed. The size of the resort is on the smaller side but the interior design and architecture are unique. The whole family loved the food and drinks - both were a cut above many comparable all-inclusive resorts. Excellent service as well.
Stayed 5 nights in Apr 2025

8/10 Good

Arlington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the property. Great food, staff, and location. Only thing I will say is check your room and make sure nothing is broken when you first check in. Report it immediately if so. I got charged $160 usd for the closest door that was already broken. We didn’t even use the closest during our stay. So we didn’t know to report anything. We opened the door to enter the room & it bumped the closest causing it to fall over and the shutters went everywhere. They “replaced”the door but didn’t even put it back on the tracks. So we just had to tilt it at a slant to make sure it didn’t fall again. The property was closing for renovations towards the end of our stay for 2 years. So I’m assuming they were trying to just get as much extra money as they could before closing.
Stayed 5 nights in May 2025

10/10 Excellent

Grzegorz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 5 nights in May 2025

8/10 Good

Rodrigo Olivas

Stayed 4 nights in May 2025

10/10 Excellent

Maria rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever!!
Stayed 5 nights in May 2025

10/10 Excellent

Navpreet

Stayed 3 nights in May 2025

10/10 Excellent

Maria

Stayed 4 nights in May 2025

10/10 Excellent

Jessie

Stayed 4 nights in May 2025

10/10 Excellent

Bruce Frederick Palabrica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time spending a week long vacation at Paradisus Cancun. The interior of the hotel and the food was better than we were anticipating. Staff was very kind, helpful, and attentive. Anabel at Flora was an exceptional waitress. The food was fresh, light, and delicious. Abraham and Carina from Ginger were excellent. The Tequila and Mezcal tasting were top notch and I learned a lot about the local drinks. Daniel the entertainment coordinator was great. He planned fun activities everyday and we really enjoyed his energy. Hotel was a bit dated (however they are going to renovate at the end of May for a year) and the pool looked like it needed to be filled up with more water.
Stayed 7 nights in May 2025

8/10 Good

Blerim

Stayed 5 nights in May 2025

10/10 Excellent

Yingjie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2025