Hotel Riu Palace Peninsula - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Peninsula - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Minibar, in-room safe, blackout curtains, iron/ironing board
Aerial view
7 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulkan, Km 5.5 Lote 6-C, Zona Hotelera, Cancun, QROO, 77500
  • Langosta Beach
    ‪8 min walk‬
  • Tortuga Beach
    ‪9 min walk‬
  • Playa Tortugas
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

Suite, Jetted Tub, Ocean View (Villa - U)

9.0 out of 10
Wonderful
(8 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa - U)

9.0 out of 10
Wonderful
(34 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, U)

8.8 out of 10
Excellent
(92 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

9.6 out of 10
Exceptional
(19 reviews)
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (Villa | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • Sleeps 4
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa | C)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior | C)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (C)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • Sleeps 8
  • 2 King Beds

Junior Suite, Sea View (Superior, M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (Villa | C)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub (Villa | C)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (M)

9.6 out of 10
Exceptional
(14 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | C)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, Ocean View (L)

9.4 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.8 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • Sleeps 8
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | B2C-US)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | B2C-CA)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Ocean View (Superior | U)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 1 King Bed

Junior Suite, Ocean View (Superior | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

8.4 out of 10
Very good
(307 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 2 King Beds

Junior Suite, Jetted Tub, Ocean View (Villa, B2C-US)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (Villa | B2C-US)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, B2C-US)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

8.6 out of 10
Excellent
(322 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Suite, Jetted Tub, Ocean View (L)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Villa, Hot Tub, Ocean View (Suite, L)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Villa, Jetted Tub, Sea View (Suite, M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Sea View (Villa, M)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub (Villa, M)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | E)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, L)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub (Villa | U)

8.4 out of 10
Very good
(34 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Villa, Jetted Tub (Suite, L)

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Villas, E)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa, Jetted Tub, Ocean View (Suite, L)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Cancun

Located in Cancun (Zona Hotelera), Hotel Riu Palace Peninsula - All Inclusive is within a 10-minute walk of Langosta Beach and Tortuga Beach. .This all-inclusive property is 4.2 mi (6.7 km) from La Isla Shopping Mall and 8.4 mi (13.5 km) from Delfines Beach.

What's nearby

  • Langosta Beach - 8 min walk - 0.7 km
  • Tortuga Beach - 9 min walk - 0.8 km
  • Playa Tortugas - 3 min drive - 2.5 km
  • Cancun Convention Center - 4 min drive - 4.2 km
  • La Isla Shopping Mall - 10 min drive - 7.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Breakfast - ‬4 min walk
  • ‪Venecia - ‬6 min walk
  • ‪Las Olas - ‬7 min walk
  • ‪RIU Caribe Pizzeria - ‬4 min walk
  • ‪Swim-up Bar - ‬3 min walk

About this property

Hotel Riu Palace Peninsula - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Hotel Riu Palace Peninsula - All Inclusive offers 562 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova SPA has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 562 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a health club, and a steam room. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Las Olas, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Las Olas - This buffet restaurant serves breakfast and dinner.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Isla Mujeres - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Isla Mujeres
  • Kabuki
  • Krystal
  • Las Olas
  • Tamales

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • Art Deco architecture
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Palace Peninsula Riu
Peninsula Palace
Peninsula Riu
Riu Palace Peninsula
Riu Palace Peninsula All Inclusive
Riu Palace Peninsula All Inclusive Cancun
Riu Palace Peninsula Cancun
Riu Peninsula
Riu Peninsula All Inclusive
Riu Peninsula Palace
Riu Palace Peninsula All Inclusive All-inclusive property Cancun
Riu Palace Peninsula All Inclusive All-inclusive property
Riu Peninsula Inclusive inclu

Hotel Riu Palace Peninsula - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2983 out of 4615 reviews
Rating 8 - Good. 893 out of 4615 reviews
Rating 6 - Okay. 373 out of 4615 reviews
Rating 4 - Poor. 147 out of 4615 reviews
Rating 2 - Terrible. 219 out of 4615 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall

10/10 Excellent

Jackson Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing time here with my friend over spring break. Dining options were some of the best i’ve had across all mexico resorts i’ve been to, excellent staff.
Stayed 9 nights in Mar 2025

8/10 Good

Christine

Stayed 4 nights in Mar 2025

10/10 Excellent

abigail

Stayed 3 nights in Mar 2025

10/10 Excellent

Rafael

Stayed 7 nights in Mar 2025

8/10 Good

Edgar Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Mar 2025

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! I had a lot of fun at the pool, the entertainment staff were amazing and so much fun, and the pool food/drink service was really good! Some downsides were: I thought the Las Olas dining hall was very loud, it's a big room with hard surfaces, and the noise from the buffet echoes through the area. I also saw a cockroach on my dining table in the Japanese restaurant, I moved tables after that but it wasn't a pleasant experience. That being said, I understand it is an open-style hotel, but it was off-putting during the meal. The rooms are also a bit dated, but they are large rooms with plenty of space, and the view overlooking the pool/beach is fantastic. You can also go visit the other RIU resorts, and the Caribe is next door for those who like to party. Overall the stay was great, our room got upgraded and we got to eat at the restaurant in the villas, and the experience there was much better! The service here is really good, I thought it was great value for a last-minute booking. I would definitely recommend going here if you're on a budget and enjoy spending time by the pool and beach. Another thing I liked is that this place does not do reservations for dining, first come first serve and there are several decent options!
Stayed 5 nights in Mar 2025

6/10 Okay

bernave

Liked: Staff & service
Great time
Stayed 5 nights in Mar 2025

10/10 Excellent

Jesus

Stayed 7 nights in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

YORDAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10 out of 10. Clean hotel and with such a big variety of food!
Stayed 6 nights in Mar 2025

8/10 Good

Subhshri

Liked: Staff & service
Disliked: Property conditions & facilities
I wish the beds were better, but other than that good.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ramon Pesante Jorge

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Riu Palace Peninsula - All Inclusive in Cancun was great. Staff friendly, accommodating, attentive, all restaurants, breakfast buffet lunch buffet snack stands everything delicious and fresh. Bartenders made great drinks. paid attention to requests. Just an overall great experience and had a wonderful time.
Stayed 4 nights in Mar 2025

6/10 Okay

Cynthia Louise

Stayed 5 nights in Mar 2025

10/10 Excellent

Yahanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in Mar 2025

8/10 Good

William Allen Keller

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

YUAN, EAST BRUNSWICK

Liked: Cleanliness
Stayed 6 nights in Dec 2024

10/10 Excellent

Chelsea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. We were so surprised at the level of cleanliness and how often we were checked on! Rooms were always well stocked and taken care of. Would definitely come back!
Stayed 4 nights in Mar 2025

6/10 Okay

Rogelio

Travelled with family, Travelled with group
Liked: Staff & service
Resort is ok but for the price I would stay elsewhere.
Stayed 5 nights in Mar 2025

8/10 Good

Clarice

Stayed 6 nights in Mar 2025

10/10 Excellent

John Dominic Tolentino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Diego Eliecer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Egidijus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at Hotel Riu Palace Peninsula a few days ago, having made my reservation back in November. Unfortunately, my experience was a mix of positives and significant disappointments. To start, I had booked and paid for an ocean-view room well in advance, expecting to enjoy the beautiful Caribbean views. However, upon arrival, I was told the hotel was overbooked, and no ocean-view rooms were available. This was incredibly stressful, and after going back and forth—refusing to accept a garden-view room—the manager eventually stepped in, and suddenly, an ocean-view room became available. While I ultimately got the room I had paid for, dealing with this issue ruined half of my first day and left me feeling frustrated. Other areas of the hotel also fell short of expectations. The à la carte restaurants felt like cubicles without windows, and the food was underwhelming. Additionally, the mini-bar service was inconsistent—I had to request refills every day, and on my last day, despite multiple calls, my request was completely ignored. On the positive side, the buffet was excellent, offering a variety of fresh and delicious options daily. The service at the beach and bars was outstanding, with friendly and attentive staff. Both the beach and pool areas were well-maintained and enjoyable.
Stayed 4 nights in Mar 2025

8/10 Good

Vladimir Y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025