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Hotel Blue Star Cancun

3.5 star property

Photo gallery for Hotel Blue Star Cancun

Poolside bar
Lobby sitting area
Minibar, in-room safe, blackout curtains, iron/ironing board
Exterior detail
Exterior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
102 Palenque 26, Cancun, QROO, 77509
  • Place, Extreme Adventure
    ‪5 min walk‬
  • Place, Plaza 28
    ‪8 min walk‬
  • Place, Las Palapas Park
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Private spa tub

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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4.5 out of 5, Wonderful, 898 reviews
The price is AU$123
includes taxes & fees
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About the area

Cancun

With a stay at Hotel Blue Star Cancun, you'll be centrally located in Cancun, within a 5-minute drive of Plaza Las Americas and Cancun Mall. .This hotel is 9 mi (14.5 km) from La Isla Shopping Mall and 11.3 mi (18.2 km) from North Beach.

What's nearby

  • La Sagrada Familia Parish - 3 min walk - 0.3 km
  • Extreme Adventure - 5 min walk - 0.4 km
  • Plaza 28 - 8 min walk - 0.7 km
  • Mercado 28 - 8 min walk - 0.7 km
  • Las Palapas Park - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Tacos Rigo - ‬2 min walk
  • ‪Assaggiare - ‬3 min walk
  • ‪Comida Cubana - Cocina Doña Emilda - ‬4 min walk
  • ‪La Patrona Cocina Urbana - ‬7 min walk
  • ‪Checándole - ‬5 min walk

About this property

Hotel Blue Star Cancun

Hotel Blue Star Cancun offers 14 air-conditioned accommodations with minibars and safes. Cable television is provided.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.
Make yourself at home in one of the 14 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary continental breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7 AM and 10:30 AM.
Hotel Blue Star Cancun has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 7 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Hot tub
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 5 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 11 and younger are not allowed at this property; All guests older than 11 are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2)
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
24-hour pool access
Children 11 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Blue Star

Hotel Blue Star

Blue Star Cancun

Hotel Hotel Blue Star Cancun Cancun

Cancun Hotel Blue Star Cancun Hotel

Hotel Hotel Blue Star Cancun

Hotel Blue Star Cancun Cancun

Blue Star

Hotel Blue Star Cancun Hotel

Hotel Blue Star Cancun Cancun

Hotel Blue Star Cancun Hotel Cancun

Hotel Blue Star Cancun Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 177 reviews
Rating 8 - Good. 50 out of 177 reviews
Rating 6 - Okay. 25 out of 177 reviews
Rating 4 - Poor. 7 out of 177 reviews
Rating 2 - Terrible. 14 out of 177 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Mara

Travelled with group
Liked: Cleanliness, staff & service
Good area if you want good food, walking distance to walmart and gas stations but not near beaches, was like a $8-26 uber depending on what time you order it. the walls are also thin and so are the blankets and the free breakfast was just toast and cereal. they do have other options where you have to pay. i’d say not bad and felt pretty safe walking till 10 at night just exploring. they do have a pool but the sun doesn’t really hit it.
Stayed 1 night in Feb 2026

2/10 Terrible

Adalia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
if i could rate this hotel zero i would but i will give it one star for nice staff. But as far as the amenities i don't even know where to begin !!! To start off when we got there are bathroom sink was clogged the room had such an overpowering room spray they used on bed it gave me a headache!! Second our t.v. Didn't work when we complained they didn't come out until the third day to tell us the screen was out! They offered us to move to another much smaller room !! Then while there , there was no hot water we had to complain about that after a while it started working and on our last day there was no water at all!! We had to leave to airport with no shower!!! It was so bad we actually got one night in another hotel!!! So disappointed in our stay!!! We love to travel and this was one of our worst stays ever!!!
Stayed 4 nights in Feb 2026

8/10 Good

Jacinda, Jurupa Valley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. There was a mini split and a fan, which was nice. I didn't like the shower, but my husband didn't mind it. Breakfast was good and reasonably priced. There are restaurants and shopping within walking distance. The bus is a couple of blocks away, and for 12 pesos, it will take you to the hotel zone and the beach.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jose, Santa Isabel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, top-notch service. The location felt safe, near Market 28. Excellent cleanliness. Breakfast didn't include eggs, but it wasn't too bad.
Stayed 6 nights in Dec 2025

10/10 Excellent

Brian

Stayed 3 nights in Dec 2025

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service
We stayed overnight due to a canceled flight. The staff were friendly, and helpful in getting us airport transportation in the morning (at a reasonable rate). The room was euro-style (smaller than American hotels), the pool and bar were nice. There was some road noise, and the smell of a backyard fire from next door, but both subsided by 11pm. It definitely has a local flavor, which we very much enjoyed!
Stayed 1 night in Nov 2025

8/10 Good

Stanley, Snohomish

Liked: Cleanliness, staff & service
Air conditioner is way too loud
Stayed 1 night in Nov 2025

10/10 Excellent

Tyler

Stayed 3 nights in Sep 2025

10/10 Excellent

Jose A. T.

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Aug 2025

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too
Stayed 2 nights in Apr 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices.
Stayed 5 nights in Mar 2025

8/10 Good

juan

Liked: Cleanliness
Good communication
Stayed 7 nights in Dec 2024

6/10 Okay

Judy, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Stayed 2 nights in Jan 2025

8/10 Good

gene jane

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Judy, Nanaimo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Mercado 28 close by.pits of souvenir.
Stayed 2 nights in Dec 2024

2/10 Terrible

Aziz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it
Stayed 7 nights in Nov 2024

6/10 Okay

Sheree

Travelled with family
Liked: Cleanliness

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Stayed 7 nights in Aug 2024

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Stayed 3 nights in Jun 2024

2/10 Terrible

Sandra

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with family
Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Stayed 2 nights in Jan 2024

4/10 Poor

Joey

Stayed 3 nights in Dec 2023

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Stayed 1 night in Dec 2023

10/10 Excellent

Iris Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Stayed 8 nights in May 2023