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Likes-location. Calheta is a nice place the hotel is in a prime spot. Facilities very good. Pools and views at the breakfast are excellent Dislikes-we are members in the Savoy Signature group. This hotel does not come up to the standards of the Savoy Palace for example. Why? For us this seems to be a younger persons resort who may except an inferior standard. The foyer and corridors are dark and frankly depressing. For a relaxing resort one would expect light and brightness to lift the soul. Trying to negotiate dark stairs or very dark corridors was not nice. The suite room was not in great shape. There was staining on the sofa that looked like bodily fluids! Only one sink in a five star suite room, really? It no plug so wasted water. Doors and skirting edges looked in poor condition. Kitchenette fridge was effectively the mini-bar. Floor surface was lifting on the joins and badly scratched. The staff. Front desk were great. The restaurant staff less so. They looked poorly motivated and not trained very well. Savoy Palace is a world of difference! Staff here are not very proactive or looking out for things. Maitrede not on it I had to chase staff for cups, cutlery and missing items. Coffee at pool bar and it was cold! Today, various items at the breakfast buffet had run out (eg scrambled egg). The overworked chef apologised as he wasn’t told and it would take “some time” to do more. No soya milk or alternatives to dairy No nuts. Needs a serious shake up!

Great staff

Large comfortable room. Good bed. Spacious en suite. All staff were universally helpful and friendly.

Great location.

Amazing! Amazing staff! Great representation of Madeira. I can’t wait to come back! Awesome awesome!

Very nice old villa with plenty of character! Nice garden to relax in with pool too.