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Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property

Photo gallery for Pestana Carlton Madeira Ocean Resort Hotel

Indoor pool, outdoor pool
Breakfast and dinner served
Junior Suite (Superior)
Junior Suite (Superior)
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Largo Antonio Nobre, Funchal, 9004-531
  • Place, Madeira Casino
    ‪10 min walk‬
  • Place, CR7 Museum
    ‪14 min walk‬
  • Place, Funchal Marina
    ‪15 min walk‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪21 min drive‬

Room options

View all photos for Classic Double or Twin Room, City View

Classic Double or Twin Room, City View

Classic Double or Twin Room, City View

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, Pool View

Double or Twin Room, Pool View

Double or Twin Room, Pool View

8.6 out of 10
Excellent
(8 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, Sea View

Double or Twin Room, Sea View | View from room

Double or Twin Room, Sea View

7.8 out of 10
Good
(16 reviews)
  • Sea view
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Minibar, in-room safe, iron/ironing board, free WiFi

Family Room

7.4 out of 10
Good
(3 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View | View from room

Superior Double or Twin Room, Sea View

8.6 out of 10
Excellent
(8 reviews)
  • Sea view
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite (Superior)

Junior Suite (Superior)

Junior Suite (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room (Extra Bed)

Minibar, in-room safe, iron/ironing board, free WiFi

Family Room (Extra Bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 3
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Family Room (2 Extra Beds)

Minibar, in-room safe, iron/ironing board, free WiFi

Family Room (2 Extra Beds)

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

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About the area

Funchal

With a stay at Pestana Carlton Madeira Ocean Resort Hotel, you'll be centrally located in Funchal, within a 5-minute drive of Funchal Marina and Funchal Farmers Market. .This family-friendly hotel is 2.9 mi (4.7 km) from Madeira Botanical Garden and 0.5 mi (0.8 km) from Madeira Casino.

What's nearby

  • Madeira Casino - 10 min walk - 0.9 km
  • CR7 Museum - 14 min walk - 1.2 km
  • Avenida do Mar - 14 min walk - 1.2 km
  • Funchal Marina - 15 min walk - 1.3 km
  • Town Square - 3 min drive - 1.6 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 22 min drive

Restaurants

  • ‪Loft Brunch & Cocktails - ‬1 min walk
  • ‪Pub Number Two - ‬1 min walk
  • ‪Galaxia Sky Bar - ‬4 min walk
  • ‪Joy restaurante - ‬4 min walk
  • ‪Moynihans Bar - ‬3 min walk

About this property

Pestana Carlton Madeira Ocean Resort Hotel

Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health Spa. Services include massages.
Make yourself at home in one of the 286 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, an indoor pool, and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, Arcos, for dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Arcos - This buffet restaurant serves breakfast and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (EUR 15 per day)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arcos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Marina

Full-service spa

  • Massage

Accessibility

  • Lift

More

  • 15 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 3978

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Pestana Carlton Madeira Ocean Resort Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1001 reviews
Rating 8 - Good. 334 out of 1001 reviews
Rating 6 - Okay. 90 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael L

Travelled with family
Liked: Amenities, property conditions & facilities
Unfortunately, the indoor pools which was supposed to be heated, were barely heated. Since we were there in December, we were hoping to use the indoor pools for swimming, but the water was too cold
Stayed 7 nights in Dec 2025

10/10 Excellent

brian and sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff. Great service.
Stayed 6 nights in Dec 2025

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, excellent staff. I will definitely come back .
Stayed 5 nights in Nov 2025

8/10 Good

michael

Stayed 1 night in Nov 2025

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast , staff excellent, carpets/furniture a bit dated, great location for easy walk to Funchal centre, overall enjoyed stay.
Stayed 7 nights in Dec 2025

8/10 Good

Prasad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Want to drop down the rating to below 4* because of the breakfast. The juices were worse than store brand and the coffee had burnt smell. Both coffee machines were programmed to make hot chocolate for cappuccino. I tried one more option on the machine for coffee+milk, even that one gave me burnt coffee. I am leaving the rating at 4 because the staff was courteous and the rooms were quite nice.
Stayed 3 nights in Dec 2025

10/10 Excellent

Evangelina

Stayed 5 nights in Dec 2025

10/10 Excellent

Robet J

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spectacular room/views; excellent service [Front Desk (Trainee) and others; dinning staff cleaning staff, etc. etc.]. The "Festive High Tea" was a major hit and memory for us and our Grand daughter and Kids Club and staff were truly exceptional!
Stayed 4 nights in Dec 2025

10/10 Excellent

Alan Gordon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel but needs a little upgrading but all very satisfactory and comfortable
Stayed 7 nights in Nov 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property has a lot of amenities but is slightly outdated
Stayed 1 night in Nov 2025

10/10 Excellent

N

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the Pestana. The amenities were amazing, we loved the pools and options for sea swimming plus sauna, steam room and jacuzzi in the spa. Our room was kept very clean throughout our stay, thank you Tania! The hotel staff were warm, informative and welcoming. We will be back soon!
Stayed 8 nights in Nov 2025

10/10 Excellent

kathleen

Liked: Cleanliness, property conditions & facilities
Our stay was splendid!
Stayed 1 night in Nov 2025

10/10 Excellent

Hureen

Stayed 3 nights in Nov 2025

10/10 Excellent

Hasan

Stayed 4 nights in Oct 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities
Wonderful place. Friendly staff. Clean + lots of amenities. Also, amazing views!
Stayed 1 night in Nov 2025

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room wasn't spotless, a bit not satisfied, staff has English communication issue, wouldn't understand what we needed, not major ussue
Stayed 4 nights in Nov 2025

10/10 Excellent

ALICIA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was stunning.
Stayed 1 night in Jul 2025

10/10 Excellent

Minesh

Stayed 3 nights in Oct 2025

10/10 Excellent

faye

Stayed 4 nights in Oct 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 7 nights in Sep 2025

10/10 Excellent

Maria

Stayed 1 night in Sep 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unforgettable Oceanfront Stay and Warm Hospitality

Our stay at the Pestana Carlton Madeira Ocean Resort Hotel was nothing short of exceptional. From the moment we arrived, we were greeted with genuine warmth and professionalism by the staff, who went out of their way to make us feel at home. The hotel’s location is perfect—just a short walk from Funchal’s charming center, yet peaceful and right on the ocean. The views from the rooms and terraces are breathtaking, especially at sunset. We particularly loved the choice of swimming pools: the large sea-water pool with direct access to the ocean was a highlight, while the indoor heated pool provided the perfect retreat in the evenings. Breakfast was outstanding with a wide variety of fresh fruits, pastries, and local specialties. Every meal we had at the hotel was beautifully presented and delicious, with attentive service to match. The rooms were spacious, spotless, and very comfortable, offering all the modern amenities while still maintaining a relaxed, island atmosphere. The beds were especially comfortable, ensuring we woke up refreshed each day. What truly sets this hotel apart is the staff’s dedication to excellence—they consistently went above and beyond to ensure every detail of our stay was perfect. We were given the warmest welcome by Samoume, who truly went above We left feeling completely relaxed and already planning our next visit. If you’re looking for a blend of luxury, comfort, and authentic Madeiran hospitality, Pestana Carlton Madeira is the place to be.
Stayed 4 nights in Sep 2025

8/10 Good

Stephen David, Kidwelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel , rooms were big and very comfortable. Buffet breakfast was very good with plenty of choice and very tasty in all fairness. Plenty of pools so you're not stuck for beds or parasols which is not the case in a lot of hotels. We had a great time on the 'Abba night' we felt it was spot on and well worth the cost, the food was very tasty and the drinks kept flowing the staff didn't hold back fair play👌 My only word of warning is that you pay quite a lot of money to stay at the hotel so I was quite shocked when I realised they were applying a 10% service charge to drinks at the bar, drinks at the poolside and at the pub restaurant, this is something I've never encountered before in a hotel.I raised my issue at the reception desk only to be told I didn't have to pay it if I didn't want to and to tell the staff next time. 10% may not seem a lot but i would've liked to have been made aware there was an option to pay it or not.
Stayed 10 nights in Aug 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025