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The front desk staff were great! Restaurant staff near the pool and the rooftop were not friendly.

I loved the rooftop bar which has spectacular views over Funchal and a great selection of drinks and light meals. Happy Hour was always a favourite!. The UVA restaurant is well worth a visit and offers a good price/quality ratio. The staff are efficient, cheerful and friendly. I have no real downers - may be the turn down service was earlier than expected but I'm nitpicking here.

EXCELLENT..

Our stay at the Pestana Carlton Madeira Ocean Resort Hotel was nothing short of exceptional. From the moment we arrived, we were greeted with genuine warmth and professionalism by the staff, who went out of their way to make us feel at home. The hotel’s location is perfect—just a short walk from Funchal’s charming center, yet peaceful and right on the ocean. The views from the rooms and terraces are breathtaking, especially at sunset. We particularly loved the choice of swimming pools: the large sea-water pool with direct access to the ocean was a highlight, while the indoor heated pool provided the perfect retreat in the evenings. Breakfast was outstanding with a wide variety of fresh fruits, pastries, and local specialties. Every meal we had at the hotel was beautifully presented and delicious, with attentive service to match. The rooms were spacious, spotless, and very comfortable, offering all the modern amenities while still maintaining a relaxed, island atmosphere. The beds were especially comfortable, ensuring we woke up refreshed each day. What truly sets this hotel apart is the staff’s dedication to excellence—they consistently went above and beyond to ensure every detail of our stay was perfect. We were given the warmest welcome by Samoume, who truly went above We left feeling completely relaxed and already planning our next visit. If you’re looking for a blend of luxury, comfort, and authentic Madeiran hospitality, Pestana Carlton Madeira is the place to be.

This stay was the perfect hotel for relaxation, away from the madness of Funchal. It gave us a perfect base to tour the island. It gave us the chance to cover many levada walks and tour the island by car ( a car is essential if you want to explore). The hotel ran many other sessions including rum punch making, wine tasting and botanical tours. The facilities includes a freshwater pool, indoor pool, jacuzzi and sauna as well as spa facilities. Staff cannot do enough for you and the breakfast has many fresh options. Every room has nespresso coffee machine and pods and the room receives a couple of handmade chocolates daily- a lovely touch. Another practical touch is the dressing gowns, slippers and beach towels for pool use. The views are second to none and the service was fantastic- I would definitely return here.

A newish property with small teething problems but the staff were trying there utmost to make it a enjoyable holiday.