See all properties
Save

SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property

Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout curtains, iron/ironing board
Property amenity
Free daily continental breakfast
Free daily continental breakfast
Exterior

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Buena Park, CA
  • Place, Medieval Times
    ‪13 min walk‬
  • Place, Knott's Berry Farm
    ‪3 min drive‬
  • Place, Knott's Soak City Water Park
    ‪3 min drive‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Lobby
The Buena Park Hotel & Suites
Buena Park
  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.7 out of 5, Good, 2,965 reviews
The price is AU$139
includes taxes & fees
28 May - 29 May
The Buena Park Hotel & Suites

About the area

Buena Park

Located in Buena Park, SureStay Hotel by Best Western Buena Park Anaheim is connected to a shopping center, within a 5-minute drive of Medieval Times and Knott's Berry Farm. .This hotel is 2 mi (3.1 km) from Knott's Soak City Water Park and 6.4 mi (10.4 km) from Disneyland® Resort.

What's nearby

  • Buena Park Historical Society - 12 min walk - 1.0 km
  • Medieval Times - 13 min walk - 1.2 km
  • Knott's Berry Farm - 3 min drive - 1.9 km
  • Knott's Soak City Water Park - 3 min drive - 1.9 km
  • Buena Park Mall - 5 min drive - 2.3 km

Getting around

  • Buena Park Station - 10 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 9 min drive

Restaurants

  • ‪In-sīt Coffee - ‬2 min walk
  • ‪Denny's - ‬5 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪La Huasteca - ‬5 min walk
  • ‪Ins Ice Beer Buena Park 인쌩맥주 - ‬3 min walk

About this property

SureStay Hotel by Best Western Buena Park Anaheim

SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.
Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as desks and coffee/tea makers.
Don't miss out on recreational opportunities including an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a vending machine.
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 20.0 per day

Cribs (infant beds) are available for USD 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Portola Buena Park

Portola Inn

Portola Inn Buena Park

Portola Hotel Buena Park

SureStay Hotel Best Western Buena Park Anaheim

SureStay Hotel Best Western Anaheim

SureStay Best Western Buena Park Anaheim

SureStay Best Western Anaheim

Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 196 out of 1000 reviews
Rating 8 - Good. 170 out of 1000 reviews
Rating 6 - Okay. 201 out of 1000 reviews
Rating 4 - Poor. 154 out of 1000 reviews
Rating 2 - Terrible. 279 out of 1000 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Monica

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel did not have hot water, the bed was uncomfortable and I did not trust it enough to have a comfortable night sleep. The lighting is harsh; hence, no lamps, just bright recessed lights.
Stayed 3 nights in Feb 2026

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do to the govt. shutdown of the airlines i was not able to make the trip and they would not refund my hotel.
Stayed 5 nights in Nov 2025

6/10 Okay

Mallissa

Liked: Cleanliness, property conditions & facilities
Bed was not comfortable the Mattress was severely sunk in. Parking was terrible. There are not enough parking spaces for rooms.
Stayed 4 nights in Jan 2026

2/10 Terrible

Delilah

Room was dirty. Noticeable stains on the bed. Debris all over the floors. Sketchy elevator. Pool is in the front by the street. Would not recommend.
Stayed 1 night in Feb 2026

2/10 Terrible

Jasmine

Disliked: Amenities, property conditions & facilities
Horrible
Stayed 1 night in Feb 2026

6/10 Okay

Maribel

Travelled with family
Liked: Staff & service
The overall stay was okay. The room was clean. The sheets seemed to be cleaned as well. However, the toilet seat was oversized for the size of the toilet. The bed was a little on the firm side. I wish they had covers for the mattress. The mattress was stained and dirty. On the plus side, the staff were really nice
Stayed 3 nights in Feb 2026

6/10 Okay

Madison

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast was at 7 am but I never even seen it. I called in for towels and toilet paper we had none and they said we had to wait in the morning. It was clean and quiet no issues there. Bed was comfortable.
Stayed 4 nights in Feb 2026

6/10 Okay

Leslie

Stayed 2 nights in Jan 2026

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, stuff was friendly and helpful
Stayed 6 nights in Dec 2025

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The Room was clean and staff was friendly. The only negative thing was we were going to stay somewhere else becuse they had no hot tube so we stayed here and the hot tube was not hot at all could not get in. We talked to staff and said it don't get hot.
Stayed 2 nights in Jan 2026

8/10 Good

Melina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Young man checking us in was very polite and helpful. Room was clean. Breakfast was very limited items but enjoyable.
Stayed 2 nights in Dec 2025

10/10 Excellent

JULIA

Stayed 4 nights in Jan 2026

2/10 Terrible

Gianna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This quite literally the worst mf place I have ever stayed at. Some hooker was soliciting the lot and her pimp and her fighting then they look at ME I’m in fear for my life over here spent an hour here went over to the Hilton saved my mf life it’s cheap for a reason
Stayed 7 nights in Dec 2025

6/10 Okay

John

Liked: Cleanliness
No microwave in room to heat anything , no bathtub only shower , & no breakfast which I thought by staying at a Best Western owned hotel There would at least be a decent continental breakfast which they advertise But none provided , but a few 2 inch croissants Very disappointing!
Stayed 1 night in Dec 2025

10/10 Excellent

Chuck

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean only issue was no hot water
Stayed 1 night in Dec 2025

2/10 Terrible

Donnesha

Stayed 1 night in Nov 2025

10/10 Excellent

Maiara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2025

4/10 Poor

Jeannine

Stayed 1 night in Nov 2025

10/10 Excellent

ABRAHAM JIMENO

Stayed 1 night in Oct 2025

2/10 Terrible

Elena

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Left immediately. Roaches in bathroom , stains on furniture
Stayed 2 nights in Oct 2025

6/10 Okay

Angela

Stayed 2 nights in Oct 2025

6/10 Okay

Carla Necka

Stayed 1 night in Oct 2025

2/10 Terrible

Ashley

Stayed 3 nights in Oct 2025

2/10 Terrible

Ernesto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like there had been a water leak and had developed a strong smell of mold, caused me to have an allergic reaction and had to leave the room after only one hour.
Stayed 1 night in Oct 2025

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly
Stayed 1 night in Oct 2025