There were a few positive aspects, but my overall experience was overshadowed by poor communication and service. One of the main reasons I chose this hotel was the free shuttle bus. However, I ended up booking a Grab on my last day. The timing of the shuttle service didn’t align well with my schedule, and ultimately, I felt that my time and convenience were more important than relying on a service that didn't meet my needs.
Before my arrival, I had arranged for an airport pickup through the hotel, but unfortunately, the hotel failed to provide any details about the pickup spot. I waited for 15 minutes and sent multiple messages but received no response. After that, I took a taxi.
Despite reaching out both before and after my arrival at the airport, the hotel only sent out generic messages and never responded to my emails or messages. This left me feeling stranded and frustrated. I also tried contacting the hotel 3 times before my stay using different methods: Expedia Inbox, email and the hotel’s online form, but never received any response.
Additionally, I had an unpleasant interaction with a senior staff at the front desk who gave me an attitude when I asked for assistance. It made me feel uncomfortable and unwelcome. On a positive note, the hotel was clean and comfortable. The other staff members were polite and friendly. While I appreciated some aspects of the hotel, the lack of communication and poor customer service left a negative impression. (3.5/5)