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Pullman Auckland Hotel & Apartments

5.0 star property

Photo gallery for Pullman Auckland Hotel & Apartments

Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Exterior
Restaurant
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Cnr Waterloo Quadrant & Princes Street, Auckland, 1010
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Spark Arena
    ‪6 min walk‬
  • Place, Auckland Ferry Terminal
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Junior King Suite

Premium bedding, minibar, in-room safe, desk

Junior King Suite

  • Sleeps 2

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Queen Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Queen Suite

  • Sleeps 2

View all photos for Superior Executive King Room

Premium bedding, minibar, in-room safe, desk

Superior Executive King Room

  • Sleeps 2

View all photos for One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

One Bedroom Apartment

  • Sleeps 2

View all photos for One Bedroom Deluxe Apartment

Premium bedding, minibar, in-room safe, desk

One Bedroom Deluxe Apartment

  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(40 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 66 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Residence)

Superior Room, 1 King Bed (Residence)

Superior Room, 1 King Bed (Residence)

8.0 out of 10
Very good
(3 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.6 out of 10
Excellent
(15 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Queen Bed

  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Executive)

Superior Room, 1 King Bed (Executive)

Superior Room, 1 King Bed (Executive)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(7 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 66 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Residence

Bathroom

Superior Residence

  • Sleeps 2

View all photos for Superior Queen Room

Premium bedding, minibar, in-room safe, desk

Superior Queen Room

  • Sleeps 2

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2

View all photos for Three Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

Three Bedroom Apartment

  • Sleeps 6

View all photos for Studio, 1 Double Bed

Studio, 1 Double Bed

Studio, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for STUDIO, One King Bed

Bathroom

STUDIO, One King Bed

  • Sleeps 2

Superior Residence

  • Sleeps 2

EXECUTIVE KING SUITE, One King Size Bed

  • Sleeps 2

View all photos for Superior King Room

Premium bedding, minibar, in-room safe, desk

Superior King Room

  • Sleeps 2

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2

View all photos for Superior Two Queen Room

Premium bedding, minibar, in-room safe, desk

Superior Two Queen Room

  • Sleeps 3

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About the area

Auckland

With a stay at Pullman Auckland Hotel & Apartments, you'll be centrally located in Auckland, steps from University of Auckland and within a 10-minute walk of Queen Street Shopping District. .This luxury hotel is 0.5 mi (0.8 km) from Commercial Bay and 0.6 mi (1 km) from Spark Arena.

What's nearby

  • University of Auckland - 2 min walk - 0.2 km
  • Queen Street Shopping District - 5 min walk - 0.5 km
  • Spark Arena - 6 min walk - 0.6 km
  • Auckland Ferry Terminal - 8 min walk - 0.7 km
  • Sky Tower - 11 min walk - 1.0 km

Getting around

  • Auckland Britomart Station - 7 min walk
  • The Strand Station - 14 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Old Government House - ‬3 min walk
  • ‪King Made Noodles 金味德牛肉拉面 - ‬3 min walk
  • ‪Tapestry Dining - ‬1 min walk
  • ‪Onslow - ‬1 min walk
  • ‪Hugo's Bistro - ‬3 min walk

About this property

Pullman Auckland Hotel & Apartments

Bayside hotel with a full-service spa and a health club
Pullman Auckland Hotel & Apartments offers 321 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Luxe Spa at Pullman has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 321 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at Tapestry Grill, or stay in and take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include limo/town car service, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and 16 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Tapestry Grill - Onsite restaurant. Reservations are required.
Tapestry Bar & Terrace - Onsite bar. Open daily.
Late night fare is available from room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered valet parking on site (NZD 60 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 45 for adults and NZD 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tapestry Bar & Terrace
  • Tapestry Grill

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Conference centre

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (83 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 11:00 AM and 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 45 for adults and NZD 22 for children
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the health club or fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Pullman
Pullman Auckland
Pullman Hotel Auckland
Pullman Auckland Hotel
Pullman Auckland Hotel Auckland Central
Pullman Auckland New Zealand
Auckland Hyatt Regency

Pullman Auckland Hotel & Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1002 reviews
Rating 8 - Good. 281 out of 1002 reviews
Rating 6 - Okay. 97 out of 1002 reviews
Rating 4 - Poor. 40 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Allan

Disliked: Property conditions & facilities
Our view outside the room was a building wall. And when booking was not informed of a 50 dollar parking fee.
Stayed 1 night in Sep 2025

6/10 Okay

Simin

Stayed 2 nights in Sep 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service from every member of staff
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Stayed 1 night in Sep 2025

8/10 Good

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean room if a little dated.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

David J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Repeat guest , same issue

Great hotel. I am regularly happy with 99% of my stay. Continued disappointment in the breakfast chef who continues to not follow instructions even when asked in front of me by the serving staff. Thankfully I am not allergic.
Stayed 1 night in Sep 2025

10/10 Excellent

Haydn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, room was nice.
Stayed 5 nights in Aug 2025

2/10 Terrible

Phil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel has gone downhill due to management

This hotel is no longer 5 star. It has gone downhill in all aspects, it's clear to me that this is poor management and not the general day to day employees. Breakfast service has almost no variety and it seems management have cut costs everywhere. Rooms becoming outdated, wifi is trash you need to download their special app. Overall the hotel is way overpriced for what it is.
Stayed 3 nights in Aug 2025

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to town. Staff were great, clean rooms, good food.
Stayed 1 night in Aug 2025

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service
The staff truly made this property 5 star, the lobby and surrounding areas were in beautiful condition. We were upgraded to the Suite which was very much appreciated. I found the suite was very spacious. the shower in the bathtub and the amenities weren't quite the 5 star experience I would have expected, however everything was in good working order and the staff went above and beyond to assist me with an early check in.
Stayed 1 night in Aug 2025

10/10 Excellent

Nadeem

Stayed 2 nights in Aug 2025

10/10 Excellent

David J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regular guest experience

Great location. Excellent pool area & gym, sauna, steam room. Friendly check in staff who helped me with some challenges. Comfortable bed, quiet rooms. Great on site bar. My only recurring concern at this property is the breakfast area, it seems overwhelmed & understaffed at busy times which simply seem to be unavoidable at any times recently. Also the chef does his own thing regardless of my order.
Stayed 1 night in Aug 2025

10/10 Excellent

Alice

Stayed 1 night in Jul 2025

8/10 Good

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Rooms were spacious and tidy Quiet and good for young family’s
Stayed 2 nights in Jul 2025

8/10 Good

STEVEN GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Charlotte

Stayed 1 night in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2025

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is beautiful and clean. Service is excellent. The only work is the food - ordered a “pork belly mac & cheese” for kids at $17 a pop and it was ham. Other items we had were quite average for standard prices. We were there for my daughter to have an operation up the road so spent majority of the time at the hotel. The pool area is fantastic and kept my son entertained for hours. This is our third stay and we will be back.
Stayed 2 nights in Jul 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel spacious room. Good buffet breakfast with lots of options. Large pool with lane for swimming.
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay when visiting Auckland and right across from the University.
Stayed 1 night in Jun 2025

10/10 Excellent

Amy

Stayed 2 nights in Jun 2025

10/10 Excellent

Breann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is stunning, the staff was helpful, and the room was luxurious. Only downfall was not being able to get through to room service, but upon getting my DoorDash order I saw it was packed. However, what made up for it was the breakfast buffet. It was phenomenal and by far the best breakfast I’ve had. Period.
Stayed 1 night in Jun 2025