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Mercure Auckland Queen Street

3.5 star property

Photo gallery for Mercure Auckland Queen Street

Exterior
Exterior
Exterior
Restaurant
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
500 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Sky Tower
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(43 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

9.4 out of 10
Exceptional
(16 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(7 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Auckland

With a stay at Mercure Auckland Queen Street, you'll be centrally located in Auckland, steps from Queen Street Shopping District and within a 5-minute walk of University of Auckland. .This hotel is 1.1 mi (1.8 km) from SkyCity Casino and 1.1 mi (1.8 km) from Sky Tower.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 km
  • University of Auckland - 2 min walk - 0.2 km
  • Auckland Town Hall - 7 min walk - 0.6 km
  • Sky Tower - 13 min walk - 1.1 km
  • SkyCity Casino - 13 min walk - 1.1 km

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Eight Restaurant at Cordis, Auckland - ‬2 min walk
  • ‪Our Land is Alive - ‬4 min walk
  • ‪Fat Puku's Smashed Burgers Queen Street - ‬1 min walk
  • ‪The Langham Auckland Winery - ‬4 min walk
  • ‪Chadam - ‬3 min walk

About this property

Mercure Auckland Queen Street

Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

Stay in one of 96 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a banquet hall.
Enjoy a satisfying meal at Lone Star serving guests of Mercure Auckland Queen Street. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Auckland? This hotel has 323 square feet (30 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Lone Star - Onsite family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per day)
  • Limited number of on-site self parking spaces per unit

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 25 for adults and NZD 8 for children
  • Covered self parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Mercure Auckland Queen Street Hotel

Mercure Auckland Queen Street Auckland

Mercure Auckland Queen Street Hotel Auckland

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 513 reviews
Rating 8 - Good. 161 out of 513 reviews
Rating 6 - Okay. 40 out of 513 reviews
Rating 4 - Poor. 12 out of 513 reviews
Rating 2 - Terrible. 9 out of 513 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Staff was very helpful. Room was great.
Stayed 1 night in Feb 2026

10/10 Excellent

Loic

Stayed 2 nights in Feb 2026

10/10 Excellent

Muhammad Irfan

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Great location, close to restaurant and all amenities. Staff was Friendly and helpful
Stayed 2 nights in Feb 2026

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay and close to everything
Stayed 1 night in Jan 2026

10/10 Excellent

Evan

Stayed 1 night in Jan 2026

10/10 Excellent

Edwin

Stayed 1 night in Jan 2026

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities
Great location, for public transport links and for walking up Mt Eden. Lovely, friendly, helpful staff. Great room, with everything you need.
Stayed 4 nights in Jan 2026

10/10 Excellent

Monique

Stayed 1 night in Jan 2026

8/10 Good

dale, birmingham

staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities
A perfect stay. One of my favourite hotels in the city. Always sparkling clean, quiet and comfortable. And the staff were so helpful and accommodating with our check-in after a long flight
Stayed 1 night in Jan 2026

10/10 Excellent

Mignon

Liked: Cleanliness, staff & service, amenities
Clean, good location
Stayed 1 night in Jan 2026

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had such a great stay here. The room was pretty tiny for 4 of us but it was very comfortable and actually the bathroom was really nice. The place was super clean, they came in and made our beds and gave us fresh towels every day. The breakfast was delightful, the lady who runs the front of house at the breakfast is brilliant. The location is perfect for exploring Auckland, there’s loads in a short walk away from the hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeff, Lajitas

Stayed 1 night in Jan 2026

10/10 Excellent

Erin

Stayed 1 night in Jan 2026

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city. Comfy bed, well appointed room, and close to everything around. The car park is a little cramped but worth it to have such convenient parking. The only negative was that our room wasn't ready at check in time. We didn’t really mind having to walk around for a while, but it would have been nice if we had received recognition of this (e.g., a free drink at the bar while we waited or a small discount on our parking).
Stayed 1 night in Jan 2026

10/10 Excellent

Maria Corazon Cordero, Wellington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was incredibly clean. I didn't expect the bathroom would that spacious and modern. Closer to K Road. Staff very accommodating and friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotless and staff extremely friendly. Only 2 issues.. no body wash in the dispenser and no parking available, despite being told it should not be an issue for us. Breakfast was just Ok.. was not hot and things like backn and sausages cit into 3rds to eke out. Would stay at the hotel again but grab a fresh breakfast in the city
Stayed 1 night in Dec 2025

8/10 Good

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very small and dark though so knocked off a star
Stayed 3 nights in Dec 2025

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy room. Everything you needed (except maybe a shower cap would have been fantastic). It was very busy at reception due to being one of the busiest nights of the year, but staff handled it well and were very friendly, efficient and helpful. Perfect location and carparking insite (for a fee).
Stayed 1 night in Dec 2025

8/10 Good

Shankar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything good. Found a wallet from previous guest stay in the room, housekeeping din't pick that up before we checked in. Staff good except the Front Desk staff with long hair. Very condesending and needs to check his attitude if he wants a career in the hospitality industry.
Stayed 3 nights in Dec 2025

8/10 Good

Violie

Stayed 3 nights in Dec 2025

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, amenities
Clean room, excellent staff, good location
Stayed 3 nights in Dec 2025

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very quick and easy. Check in staff very helpful and polite.
Stayed 1 night in Dec 2025

2/10 Terrible

Wesaal

Did not have breakfast
Stayed 4 nights in Dec 2025

8/10 Good

Sebo

Liked: Cleanliness, property conditions & facilities
Room clean, staff supportive and helpful. Limited car park and very inconvenient way of going in and out of car park
Stayed 1 night in Dec 2025