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Good hotel and was perfect location for us with a 4 year old for the night. Hotel rooms are a little dated but all good, however, our bathroom toilet had a terrible public urine smell to it. We had already put the little one to sleep so we shut the door and didn’t mention it until before breakfast but was told on reception that you have to email to let a duty manager know… hopefully they read the email as still awaiting a response so I imagine they could be getting more complaints until they follow up our email which seems a strange way of dealing with the issue.

Excellent area for exploring, good sized clean rooms and a great place to relax after a busy day!

The hotel felt a little run down with only one lift in operation. Breakfast was ok, the staff were responsive once I had pointed out that some of the food needed replenishing, eg fried eggs, ham and cheese. The bed was very comfortable but the TV was poor and remote had no battery cover and batteries kept on getting dislodged. Also, the TV and aerial were not plugged in when I arrived. The bath was lukewarm in the evening, although the shower temperature appeared better in the morning. The reception staff member on arrival was very friendly and helpful and was able to let me in to my room early. All in all, an adequate experience, with the positives down to staff service.

Excellent on all fronts.

Location was the only good thing about the hotel. Disappointed from the minute we arrived. The main entrance was more like a fire exit/side door out of a night club. Reception atmosphere was cold and clinical, self check in via online screens, no warm welcome from staff even though there were a few looking on. Check in not available until 3pm. My elderly parents and I arrived approx 12pm after travelling many hours with 2 small hand luggage, to attend theatre at 2pm, so I approached staff to ask if we could store our luggage. I was told this would cost £15 per item (£30) or £40 early check in. I felt completely conned by this, and noticed many others being caught out the same way. I have stayed in many hotels across the world and never been charged for this service it has always been a free courtesy. I even asked if there was any other storage places in the locality & staff said "I don't know". I have since discovered there is a storage facility nearby at Picadilly underground that charges £5. We reluctantly opted for early check in hoping to freshen up & relax in our room before going out, but there wasn't even a chair in the room and the beds were on the floor, not good for my parents at all. The whole hotel was dark and gloomy with no natural light. No comfort, no privacy with the toilet behind a misted glass door and open shower with no door at all. No facilities in the room. Nowhere to store anything. I would not recommend, have stayed in more comfortable budget hotels!

Not bad