This is a lovely hotel with a gym and pool in a great location. However, it was let down by the unwelcoming, unfriendly and unhelpful staff. While I appreciate that we speak different languages, we have received warm welcomes at eight lovely hotels on our trip across France and Spain. Being given maps, advice about where to eat, local sites, hotel amenities, restaurants times etc. On arrival here I explained that we were 20 minutes early and asked if I could park. The gentleman said they have a garage, took my car registration number, then stared at me blankly. I had to ask where the garage was and how I gained access, neither of which I could have known. When we returned later to check in the lady on reception was efficient but robotic, she handed us our key, stared at us and asked rudely "do you want something else like parking?" We replied that we had already parked but felt thoroughly dismissed. We went out again and on returning that evening asked the same lady about using the pool, and where we got towels from. She answered from reception as if we were stupid. As we walked towards the lift we were chased by the male receptionist who had been present at check in and asked about the pool. He loudly asked infront of another guest what our room number was, as if we were entering the hotel with criminal intent. Such a shame as it would have been perfect place to stay with friendly staff. Maybe the staff mentioned were having a bad day, but we have not experienced this before