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The room was very clean. The linens on the bed were wonderful. The housekeeping staff and supervisors were amazing. The hotel lobby staff were so helpful and so kind. The only downfall was the weird way the entry was. Taxis, bringing me home had difficulty figuring out where to drop me off and I was actually dropped off on the road a couple of times. I liked the layout of the room. We had a view of the plaza between hotels. The only major downfall was trying to figure out the heater for the towels. When I wasn't using it, it would come on when I wanted to use it we couldn't figure out how to turn it on. The washer dryer combo was confusing too, and it was a bit startling when it showed that it was going take four hours to do a load of laundry. The cottons were pretty wrinkly, but everything else was just fine. I think they should leave instructions on how to use the washer as the instructions there were german and even with the translator it was difficult. Their generosity with the coffee pods, the milk and the sugar was amazing. They also have a wonderful card entry system. Not once did I have to get them to replace the card like we have to do in north america. I felt very safe in this hotel.

The hotel was spotless and the staff was friendly. Room was wonderful.

Beautiful, Spacious and clean hotel! staff are great.

The room was very clean and we were able to check in early. A record player is in the room for you to play vinyl records available from reception (time to reminisce)! Shops are within walking distance along with plenty of public transport options to get around the city, however if you enjoy walking it is possible to get around on foot with Google maps to help. It appears there is Sunday closing for main shops other than food establishments so bear this in mind if you want to go shopping in the main shopping areas.

The hotel is in a very convenient location. Everything was clean and well maintained, and the staff were extremely helpful and friendly throughout our stay.

Clean room, courteous staff, clean common areas