2/10 Terrible
Monika
26 Dec 2025
Disliked: Cleanliness
Staff was exceptionally unhelpful and never followed up on complaints filed with hotel management.
Concierge-level is not worth the additional cost. The concierge lounge is insufficiently stocked even with basic items such as water and snacks, with multiple days in which not even a bottle of water was available.
The lounge itself is not inviting at all, so essentially there is no reason to access or stay in the lounge.
The quality of the food at breakfast was also horrible. For example, the “scrambled eggs” was one big lump of egg matter that was very dry and inedible.
Management was notified of these shortcomings both via the front desk and online with management, however, no follow up nor action was ever taken by hotel management.
I would strongly recommend (1) saving your money and NOT upgrading to concierge level; and (2) consider alternate accommodations in Tucson considering the lack of attention to customer needs and comfort by the management.
Monika
Stayed 2 nights in Nov 2025



















