Every time I visit St. Augustine, I've chosen to stay at this hotel because it's clean and close to downtown. But this time, it wasn't a good decision since I was never notified about the damaged pool, and to top it all off, the air conditioning didn't work and the phone charging light was broken. I drove three hours to get to this place with a one-night stay. I was supposed to enjoy the pool for a while, but couldn't. The heat in the room was terrible. Lastly, I was informed that the king-size beds were only available on the second floor, so with back surgery, I had to go up to the second floor, even though I hadn't informed them during my reservation.