Romantic accommodation in SouthPark

Clean room, courteous staff, additional parking needed due to the event, food took long and was incorrect.

Decent room with 0 amenities

Beautiful place to stay! Will be back!

A double booking allowed a family to enter my room in the evening while I was watching TV. (They were given an access card!). I told them to return to the customer desk to straighten out the mess. They apologized for the inconvenience, even though it was not their fault. I hope that they had no trouble getting another room. Your customer service rep. then phoned me and she was very nice and apologized for the error. The TV did not work after that. Other than this the experience was fine. Very nice corner suite on the 10th floor. I prearranged valet car pickup for the morning of our departure. They had no record of it for some reason the morning of our departure, but they were able to retrieve my car quickly despite this.

My mother and I stayed at this hotel back in 2015 and we loved it. Nearly 10 yrs. later, I came back to stay because Bruno Mars was in Charlotte for a concert. For some reason, we I checked in, there wern't any keys for the room I ordered and I had to wait 30 min. I have to admit, that was strange, and it caused me to be late arriving to the concert. However, the staff was nice about it, and they even put me in an upgraded room with no extra charge, since I couldn't get into the king sized one. So, that thing aside, I still recommend this hotel whenever you're in the beautiful city of Charlotte!

I loved the vibe and ambience of the hotel. Also loved the lobby was on the rooftop and had welcoming drinks. I think the price was fair for the location, cleanliness, and amenities.