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Pool was closed not notified

Good place to stay if you're visiting Kings Island.

Booked two nights from Expedia. On the first night, I was badly bitten by a bed bug. Captured it alive and showed it to the front desk, then switched me to a new room. However, it is too late, and I cannot sleep anymore cause it always feels like there are more bed bugs. Had to cancel the second night and have been waiting for the hotel to deal with it. However, no one has ever contacted me, nor has there been any update on the refund for more than a week.

Premises & room was clean, quiet location close to hwy & restaurants.Nightly rates were affordable. Only negative were the thin bath towels.

People were noticeably friendly

The breakfast was terrible. It tasted like waffles were frozen from a box, artificial eggs, oatmeal had to be made from instant packets and you added the hot water. The bacon was swimming in grease that hadn’t been drained at all. They put slices of bread in the bottom of the serving pan they said to soak up the grease but it didn’t. It was still swimming. The bacon wasn’t cooked all the way it was nauseating. The bowl of fruit was terrible couldn’t taste any of the other fruit it all tasted like melons selection of juice was only orange juice or apple, No cranberry. We stayed 4 days , 3 nights. The bathroom wash products were very low in the dispenser, The whole time we stayed they never took a vacuum to it. We knew it wasn’t vaccines because we could feel the crumbs and stuff on our feet as we walked. They made the beds and that was all. We usually love staying at the Hyatt Place Hotels but this was so disappointing. I don’t ever want to stay and eat a breakfast like that. Disappointing.