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Sheraton Shenzhen Futian Hotel

5.0 star property

Photo gallery for Sheraton Shenzhen Futian Hotel

Reception
Lobby lounge
Exterior
Indoor pool, seasonal outdoor pool
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Gym
  • Room service
  • Breakfast available
  • Free WiFi

Explore the area

View map
Great China Int. Exchange Square, Fuhua Road, Futian District, Shenzhen, Guangdong, 518048
  • Place, Shenzhen Convention and Exhibition Center
    ‪9 min walk‬
  • Place, Coco Park Shopping Center
    ‪1 min drive‬
  • Place, Huanggang Port
    ‪3 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪22 min drive‬

Room options

View all photos for Club Deluxe Room, 2 Double Beds, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Club Deluxe Room, 2 Double Beds, Club lounge access

  • 48 sq m
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Studio Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Club Studio Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 75 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Living room

Executive Suite, 1 King Bed, Non Smoking

  • 85 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 King Bed, Non Smoking

  • 85 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room,1 King Bed, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Club Deluxe Room,1 King Bed, Club lounge access

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite, 1 King Bed, Non Smoking

Panoramic Studio Suite, 1 King Bed, Non Smoking

Panoramic Studio Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Shenzhen

Centrally located in Shenzhen, Sheraton Shenzhen Futian Hotel is within a 15-minute walk of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. .This luxury hotel is 1.1 mi (1.8 km) from Shenzhen Concert Hall and 1.6 mi (2.6 km) from Guan Shanyue Art Museum.

What's nearby

  • Shenzhen Convention and Exhibition Center - 9 min walk - 0.8 km
  • Shenzhen Civic Center - 11 min walk - 1.0 km
  • Coco Park Shopping Center - 1 min drive - 1.1 km
  • Huanggang Border Crossing - 2 min drive - 2.5 km
  • Huanggang Port - 3 min drive - 2.8 km

Getting around

  • Gangxia Station - 5 min walk
  • Shenzhen Station - 7 min drive
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • ‪猫員外 Rich Kat - ‬2 min walk
  • ‪Da Xiao Dim Sum - ‬2 min walk
  • ‪KFC (肯德基) - ‬4 min walk
  • ‪潮江春大中华店 - ‬1 min walk
  • ‪星巴克 - ‬2 min walk

About this property

Sheraton Shenzhen Futian Hotel

Luxury hotel with free parking connected to the convention center in Shenzhen
Sheraton Shenzhen Futian Hotel offers 354 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 354 guestrooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities, including an indoor pool, a 24-hour fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Shenzhen? This hotel has 86111 square feet (8000 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Sheraton Shenzhen Futian Hotel has a restaurant on site.
The Exchange 怡聚轩自助餐厅 - This restaurant serves breakfast, lunch, and dinner. Open daily.
Afterwards 迩逅吧 - Onsite lobby lounge. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Afterwards 迩逅吧
  • The Exchange 怡聚轩自助餐厅

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • Shopping centre

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 86,111 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Front entrance ramp
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (201 centimetre wide door)
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 24 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 31 2025 to April 30 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are available for CNY 373.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Rollaway bed fee: CNY 373.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shenzhen Futian
Shenzhen Futian Hotel
Shenzhen Futian Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel
Shenzhen Sheraton
Sheraton Shenzhen
Shenzhen Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel Hotel
Sheraton Shenzhen Futian Hotel Shenzhen
Sheraton Shenzhen Futian Hotel Hotel Shenzhen

Sheraton Shenzhen Futian Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 258 out of 568 reviews
Rating 8 - Good. 197 out of 568 reviews
Rating 6 - Okay. 71 out of 568 reviews
Rating 4 - Poor. 30 out of 568 reviews
Rating 2 - Terrible. 12 out of 568 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

We Lin

Stayed 1 night in May 2025

4/10 Poor

We Lin

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Service was good and staff friendly. However my friend was coerced to provide good rating during check out. The cleanliness needs to greatly improve. I suffered bed bug bites on my arm.
Stayed 2 nights in May 2025

10/10 Excellent

Charissa

Liked: Staff & service, amenities, property conditions & facilities
Lovely staff and wonderful aervice
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this location when in the city, and they are so kind and friendly there
Stayed 1 night in Apr 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for conference so ideal
Stayed 1 night in Mar 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great place in the Heart of Sz
Stayed 1 night in Mar 2025

10/10 Excellent

BEE YEN

Stayed 2 nights in Feb 2025

8/10 Good

Rui

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Sean

Stayed 1 night in Dec 2024

10/10 Excellent

Sin Mei, Walnut

Business traveller
Liked: Cleanliness, staff & service, amenities
spacious
Stayed 1 night in Sep 2024

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Dmitry, Seattle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC in my room did not work, Internet is extremely spotty, black mold in the bathroom. Staff is pleasant and seemed to be very embarrassed about the issues. It seems that the management of the hotels is very poor. Not worth the money they charge. It's particularly problematic if you travel for business.
Stayed 2 nights in Nov 2024

8/10 Good

margaret

Stayed 2 nights in Oct 2024

6/10 Okay

Ka Yi

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is so old and not very clean. Besides, the hotel is not accessible environment. The accessible entrance is blocked. I am so shocked how come a 5 star hotel will be like this. All rooms should be non-smoking but smoking smell is very strong in the corridor. I will not go to this hotel anymore.
Stayed 1 night in Nov 2024

6/10 Okay

SangMin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering that it is a 5-star rated hotel grade, the facilities and guest room interiors were overall very old, and even the strong smell of cigarette smoke when I first entered my high-class room (22nd Fl.) made my first impression very unpleasant.
Stayed 5 nights in Oct 2024

8/10 Good

Yisi

Stayed 2 nights in Sep 2024

10/10 Excellent

BEE YEN

Stayed 2 nights in Jul 2024

10/10 Excellent

Rosa

Stayed 3 nights in Sep 2024

10/10 Excellent

KA KEUNG WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Joseph

Liked: Staff & service

The tooth getting long and shows

Loses lighting system . Never know when a where switch should be engage . The switches labeling really show the age of the building . Breakfast food was exceptionally substandard . Fortunately the staffs in general was great and helpful Food was always lukewarm though one saw the food was just cooked and displayed for customers. Perhaps more heating light on the counter might help .
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t think I will stay here again. Hotel is old and run down. I was told there will be construction a day after I checked in. The construction was right on top of my room and started 7AM and last throughout the day, including weekend. There were no offer to switch me to a different room when the hotel was clearly not busy with much vacancy. Also, the AC was not working. No matter what you set it to, it stays at 25C. So annoying.
Stayed 10 nights in Sep 2024

6/10 Okay

Khoa

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is centrally located and convenient for dining and shopping. It’s a non smoking room, but it smells of smoke and mildew. Had a headache staying in the room with the smell, being a non smoker myself.
Stayed 1 night in Aug 2024

10/10 Excellent

Miky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024