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Copthorne Hotel Rotorua

Property class: 4

Photo gallery for Copthorne Hotel Rotorua

Outdoor pool
Outdoor pool
Bar (on property)
Bar (on property)
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available

Explore the area

View map
328-348 Fenton Street, Rotorua, 3201
  • Place, Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪15 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪18 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

  • Sleeps 3

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(27 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen Room

  • Sleeps 3

Similar properties

View from room
Rydges Rotorua
Whakarewarewa
  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,131 reviews
The price is AU$143
includes taxes & fees
10 May - 11 May
Rydges Rotorua

About the area

Rotorua

With a stay at Copthorne Hotel Rotorua in Rotorua (Glenholme), you'll be within a 10-minute drive of Skyline Rotorua and Rotorua Golf Club. .This hotel is 0.5 mi (0.9 km) from Whakarewarewa Thermal Reserve and 0.6 mi (1 km) from Racing Rotorua.

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 1.0 km
  • Te Puia New Zealand Maori Arts and Crafts Institute - 15 min walk - 1.3 km
  • Whakarewarewa Thermal Reserve - 15 min walk - 1.3 km
  • Redwoods Whakarewarewa Forest - 18 min walk - 1.5 km
  • Rotorua Central Mall - 19 min walk - 1.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Pantry D'or - ‬11 min walk
  • ‪Scope - ‬3 min drive
  • ‪Bold Flavours - ‬3 min drive

About this property

Copthorne Hotel Rotorua

Copthorne Hotel Rotorua offers 58 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 58 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a satisfying meal at Jimmy Cooks Kiwi Kitchen serving guests of Copthorne Hotel Rotorua. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10 AM.
Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast and light fare. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cooks Kiwi Kitchen

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The seasonal pool will be open from January to December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 266 out of 1000 reviews
Rating 8 - Good. 359 out of 1000 reviews
Rating 6 - Okay. 240 out of 1000 reviews
Rating 4 - Poor. 99 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Chris

Stayed 1 night in Jan 2026

8/10 Good

Matangaro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing thank you Copthorne Hotel. Very clean and friendly staff
Stayed 4 nights in Dec 2025

4/10 Poor

Jasmine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in staff were helpful, gave us a key to the back door which is nearer to the lifts. Nice touch but lifts were really stinky, had a musky smell not the Rotorua sulfur smell. Rooms were super dated. Room smelt of mildew, shower head looked really dirty so I had to call the reception to change room. Front desk staff Neah was accommodating but housekeeping supervisor was so rude. Came in the room and asked what the problem is, showed her what we thought was a cockroach in the balcony, only to be ridiculed that it’s a Weta, she picked it up and kept telling me that it will fly away as it’s a weta. She picked it up, it crawled all over her arm and she flicked it off in the air and it just fell to the ground floor, never flew….. I then showed her the shower head, she said that those are not dirt but it is normal to have that in Rotorua due to the sulfur and that even if she shows me other units it’s going to be the same. She said that other hotels have the exact same problem. She showed me another room but we didn’t change as it had the same smell, style and shower head). I decided to shorten our stay and found something just opposite with no dirt on showerhead-so it’s a lie, scum like marks were not caused by sulfur but laziness. marks will not accumulate if this has been cleaned daily. She even threatened that if I complain about their cleanliness, she will have to fire the lady who cleaned our room.She should be the one fired in my opinion since shes the supervisor.
Stayed 3 nights in Jan 2026

8/10 Good

Virlia

Travelled with family and small children
Disliked: Amenities
The receptionist was nice
Stayed 1 night in Jan 2026

10/10 Excellent

Liz

Stayed 1 night in Jan 2026

10/10 Excellent

Brittannia

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay fantastic rooms
Stayed 1 night in Jan 2026

8/10 Good

Jiangang

Travelled with family
Liked: Property conditions & facilities
Friendly staffs
Stayed 3 nights in Dec 2025

6/10 Okay

Shyju

Travelled with family
Disliked: Amenities, property conditions & facilities
Great location. Close to the town. We have booked for one night on the way from Wellington to Auckland on 1st of Jan.. hoping to have rest and food on the site. The restaurant and the bar were closed. Had to go to town for the dinner. Very good property but very poorly maintained. Old carpets old fashioned AC unit in the room, The 4th floor area near lift was leaking. Could see buckets around floor to catch the water. No real vibe. Not sure the what is happening with hospitality industry in NZ. Day by day quality of service is diminishing every where. Have used Copthrone hotels before in NZ. Not up to the reputation.
Stayed 1 night in Jan 2026

4/10 Poor

Sarah

Travelled with family and small children
Disliked: Cleanliness
Room felt very worn and tired with mould in bathroom and mildew smell in the hallway
Stayed 1 night in Dec 2025

4/10 Poor

Ruth

Disliked: Amenities, property conditions & facilities
Couldn't use the body wash and shampoo as the bottles were sealed shut, the toilet was running water so at times didn’t flush and the fridge didn’t work and we had to get it replaced. There were minor rips in the carpet, water marks all over the cabinetry and it was worn down everywhere. Staff were lovely but we will not stay here again.
Stayed 3 nights in Dec 2025

6/10 Okay

Phoebe Mae

Stayed 1 night in Dec 2025

4/10 Poor

Vavisha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price we paid, this experience was unacceptable. I would not recommend this hotel and would not stay here again
Stayed 3 nights in Dec 2025

6/10 Okay

Suneel

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Room is okay. Not friendly for family with young kids/ infants/toddlers. They don’t even have an oven to heat up the food for kids nor a bread toast and charge hefty money for a night stay. The only staff we interacted was the reception lady and she was okay. tiny and congested bathroom
Stayed 2 nights in Dec 2025

6/10 Okay

Jim

There were kids running up and down the corridor and slaminung doors and yelling to each other at 10 oclock at night. I tried to ring reception but no answer. You need a security person to walk the corridors
Stayed 2 nights in Dec 2025

10/10 Excellent

Waimarie

Stayed 1 night in Nov 2025

4/10 Poor

Zyander

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, kettle was burned, glasses were dirty, Sheets were not cleans
Stayed 1 night in Nov 2025

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Yanling

Stayed 1 night in Sep 2025

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar was clised very early. Other than that the hotel was great.
Stayed 1 night in Oct 2025

8/10 Good

Ajeesh

Stayed 3 nights in Oct 2025

10/10 Excellent

Pritika, St Johns

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pools!
Stayed 1 night in Sep 2025

10/10 Excellent

Jodi

Travelled with family
Liked: Staff & service, property conditions & facilities
Reasonable rooms, friendly staff and quiet location.
Stayed 1 night in Sep 2025

10/10 Excellent

MYOUNGSUN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 days in a superior room with a queen bed. The Copthorne hotel is quiet, comfortable, and easy to access, with stunning views out of the window. Especially, the duvet is very soft and smooth. It's good for deep sleep. Thanks.
Stayed 2 nights in Sep 2025

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was nice, there was a kitchen staff woman who worked very hard. Wifi was good, room was clean. Spa was clean. Everything was clean, just dated. It was fine for our quick stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Gareth

Stayed 1 night in Sep 2025