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Copthorne Hotel Rotorua

4.0 star property

Photo gallery for Copthorne Hotel Rotorua

Outdoor pool
Bar (on property)
Outdoor pool
Exterior
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available

Explore the area

View map
328-348 Fenton Street, Rotorua, 3201
  • Place, Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Place, Te Puia New Zealand Maori Arts and Crafts Institute
    ‪15 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪18 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪9 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(29 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Queen Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen Room

  • Sleeps 3
  • Free Wi-Fi

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About the area

Rotorua

With a stay at Copthorne Hotel Rotorua in Rotorua (Glenholme), you'll be within a 5-minute drive of Redwoods Whakarewarewa Forest and Rotorua Golf Club. .This hotel is 0.5 mi (0.9 km) from Whakarewarewa Thermal Reserve and 0.6 mi (1 km) from Racing Rotorua.

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 1.0 km
  • Te Puia New Zealand Maori Arts and Crafts Institute - 15 min walk - 1.3 km
  • Whakarewarewa Thermal Reserve - 15 min walk - 1.3 km
  • Redwoods Whakarewarewa Forest - 18 min walk - 1.5 km
  • Rotorua Central Mall - 19 min walk - 1.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Pantry D'or - ‬11 min walk
  • ‪Bold Flavours - ‬3 min drive
  • ‪Chinese Delights - ‬3 min drive

About this property

Copthorne Hotel Rotorua

Copthorne Hotel Rotorua offers 58 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 58 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a satisfying meal at Jimmy Cooks Kiwi Kitchen serving guests of Copthorne Hotel Rotorua. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10 AM.
Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast and light fare. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cooks Kiwi Kitchen

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The seasonal pool will be open from January to December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 265 out of 1000 reviews
Rating 8 - Good. 359 out of 1000 reviews
Rating 6 - Okay. 241 out of 1000 reviews
Rating 4 - Poor. 99 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Brittannia

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay fantastic rooms
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless checkin, staff were very helpful and friendly - kids and adults alike loved the heated pool and spa’s.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Matangaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing thank you Copthorne Hotel. Very clean and friendly staff
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Swati

Liked: Cleanliness, amenities, property conditions & facilities
Swimming pool n spa
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jodi

Liked: Staff & service, property conditions & facilities
Reasonable rooms, friendly staff and quiet location.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Virlia

Disliked: Amenities
The receptionist was nice
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jiangang

Liked: Property conditions & facilities
Friendly staffs
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Abe J.

Liked: Amenities
great
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Joon Ki

Liked: Cleanliness, staff & service, amenities
The spacious area next to the swimming pool was a good place to have conversations. It was a bit disappointing, but the bar didn't work out, so I couldn't buy a drink. It was nice because it was clean and spacious.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Yuji

Liked: Cleanliness, amenities, property conditions & facilities
Room is great
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Pritika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pools!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay had everything we needed really comfortable beds
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Mariaan

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and spa pool was nice
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great spa facilities the cleaning staff were excellent.
Stayed 4 nights in Jul 2025
Verified

6/10 Okay

Sue

Disliked: Cleanliness, amenities, property conditions & facilities
Showering was a nightmare not even any soap for the shower and the dispensers on the wall were empty. Then had to put a manky shower mat in the bath and stick it down to stand on. Very budget there was hair in my bed. Even the toilet button was sticky dirty. Never never again. The check in man was great.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay, highly recommend will definitely book here again
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean , the most comfortable beds , Overall great experience
Stayed 2 nights in May 2025
Verified

4/10 Poor

Sarah

Disliked: Cleanliness
Room felt very worn and tired with mould in bathroom and mildew smell in the hallway
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Vavisha

Disliked: Cleanliness, amenities, property conditions & facilities
For the price we paid, this experience was unacceptable. I would not recommend this hotel and would not stay here again
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Suneel

Liked: Cleanliness
Disliked: Amenities
Room is okay. Not friendly for family with young kids/ infants/toddlers. They don’t even have an oven to heat up the food for kids nor a bread toast and charge hefty money for a night stay. The only staff we interacted was the reception lady and she was okay. tiny and congested bathroom
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was nice, there was a kitchen staff woman who worked very hard. Wifi was good, room was clean. Spa was clean. Everything was clean, just dated. It was fine for our quick stay
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Wini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick family trip. We would stay here again
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Mallikarjuna Nageswara Rao

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for stay
Stayed 1 night in Jun 2024