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Arawa Park Hotel

4.0 star property

Photo gallery for Arawa Park Hotel

Exterior
Meeting facility
Ballroom
Reception
Deluxe King Room

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Room service
  • Housekeeping

Explore the area

View map
272 Fenton St, Rotorua, 3201
  • Rotorua Central Mall
    ‪11 min walk‬
  • Polynesian Spa
    ‪2 min drive‬
  • Redwoods Whakarewarewa Forest
    ‪3 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

7.6 out of 10
Good
(17 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Minibar, blackout curtains, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.2 out of 10
Very good
(49 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King One Bedroom Suite

Minibar, blackout curtains, iron/ironing board, free WiFi

King One Bedroom Suite

7.0 out of 10
Good
(4 reviews)
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Queen Beds

Minibar, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin Room, 2 Queen Beds

8.0 out of 10
Very good
(10 reviews)
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Twin Room, 2 Queen Beds, Ground Floor

Minibar, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin Room, 2 Queen Beds, Ground Floor

8.4 out of 10
Very good
(10 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Twin Room, 2 Queen Beds

Minibar, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Family Room

Family Room

  • 44 sq m
  • Sleeps 6
  • 3 Queen Beds

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About the area

Rotorua

With a stay at Arawa Park Hotel, you'll be centrally located in Rotorua, a 2-minute drive from Polynesian Spa and 7 minutes from Skyline Rotorua. .This luxury hotel is 0.1 mi (0.2 km) from Racing Rotorua and 0.7 mi (1.1 km) from Rotorua Central Mall.

What's nearby

  • Rotorua Central Mall - 11 min walk - 1.0 km
  • Tamaki Maori Village - 18 min walk - 1.5 km
  • Polynesian Spa - 2 min drive - 1.5 km
  • Eat Street - 2 min drive - 1.9 km
  • Redwoods Whakarewarewa Forest - 3 min drive - 1.8 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 12 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Pantry D'or - ‬13 min walk
  • ‪Scope Cafe Rotorua - ‬15 min walk
  • ‪El Mexicano Zapata Express - ‬18 min walk

About this property

Arawa Park Hotel

Luxury hotel with a fitness center and a 24-hour front desk
Arawa Park Hotel offers 135 accommodations with minibars and coffee/tea makers. 50-inch Smart televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 135 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and ceiling fans, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include babysitting (surcharge), gift shops/newsstands, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Atrium Restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Atrium Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: NZD 30 to 30 for adults and NZD 15 to 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atrium Restaurant

Things to do

  • Gym

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Comprehensive food waste policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Ceiling fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2.00 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 30 to 30 for adults, and NZD 15 to 20 for children
  • Credit card charges are subject to a surcharge of 2.00 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses geothermal energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Rotorua Rydges
Rydges Rotorua Hotel
Rydges Hotel
Rydges Hotel Rotorua
Rydges Rotorua
Rotorua Rydges Hotel
Rydges Rotorua Hotel Rotorua
Rydges

Arawa Park Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 244 out of 1000 reviews
Rating 8 - Good. 350 out of 1000 reviews
Rating 6 - Okay. 229 out of 1000 reviews
Rating 4 - Poor. 110 out of 1000 reviews
Rating 2 - Terrible. 67 out of 1000 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Kelsey

Disliked: Cleanliness, amenities
Everything is very tired/worn, service was ok
Stayed 2 nights in Jun 2025

2/10 Terrible

ji

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Garth

Travelled with partner
Liked: Staff & service, amenities
Grand design, showing it's age a little. Very comfortable bed. Solid 4 star rating
Stayed 1 night in May 2025

2/10 Terrible

Amrik

Disliked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Enjoyed our meals - dinner and breakfast. Food was well prepared, tasty and well presented. Building was comfortable and clean, if a bit tired.
Stayed 1 night in May 2025

4/10 Poor

K M

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Tired, Dated Basic - a 3 out of 10

Was disappointed with the room - certainly not DELUXE as stated - more like meagre or hardly good enough. Beds were old and saggy - doesnt have some of the things mentioned - no free toiletries, no mini bar, no coffee/tea maker (just some sachets and those supplies were meagre and not replenished - 4 teabags and tiny pottles of milk for 2 days for 2 people. No toaster plates, cutlery or even a dish cloth in the kitchenette. You have to order them from the dining area. Photo's shown are very deceiving - Certainly no flowers on nice bedside tables, no cushions on chair or cute books as shown in the photos. Just the very bare minimums. Lots of scuffed paintwork, worn, moldy or rusty bits in the bathroom Certainly not an 8 out of 10 rating -more like a 3 out of 10 level as it is tired dated and basic.
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Liked: Cleanliness, amenities
The room was large with two king size beds. It was very clean. I liked the spa bath although the jets didn’t work. When I enquired at reception they said they are not fixing the spa baths. It would not be expensive to get a registered electrician to fix several baths at the same time. The QR code for room service didn’t work and there was no menu in the room. The food was really good when it was delivered although the person in room service was ambivalent. I was happy with my stay overall. I have stayed there before. An enjoyable stay overall.
Stayed 2 nights in May 2025

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Room was huge with 2 queen beds & plenty of room to move around! Beds were very comfortably & water pressure in shower was perfect. Quick 5 min drive to centre of town or a 20-25 min walk. Service of staff was excellent. I would definitely stay here again.
Stayed 2 nights in May 2025

8/10 Good

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Rui

Travelled with family
Stayed 1 night in Apr 2025

6/10 Okay

Paidamoyo

Travelled with family
Liked: Amenities
The place was fairly ok.
Stayed 2 nights in Apr 2025

8/10 Good

Elizabeth

Liked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Alice

Liked: Cleanliness, staff & service
Rooms great size ,clean . The lack of proper bar staff was an issue..noone to make a cocktail and lack of variety of alcohol choices. Otherwise all good. Food was great
Stayed 1 night in Apr 2025

2/10 Terrible

Gail

Travelled with group
Disliked: Staff & service, property conditions & facilities
Checkin was poor, had to wait as large tour group arrived and there was only one person at the desk. Both lights above beds didn’t work, stains on the floor and the shower had very little pressure. The room although clean enough needs up grading. I wouldn’t go back or recommend to others
Stayed 1 night in Apr 2025

6/10 Okay

Joan

Stayed 2 nights in Apr 2025

6/10 Okay

Sian

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Old and outdated bathrooms that look like they need a serious powerscrub rather than a quick wipedown. Very limited facilities in room such as no microwave. Loud fridge we had to unplug to be able to sleep. Comfy beds though, and good sized room.
Stayed 1 night in Apr 2025

6/10 Okay

paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Okay
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fabulous
Stayed 1 night in Apr 2025

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge, very clean.
Stayed 2 nights in Apr 2025

8/10 Good

Rua

Disliked: Property conditions & facilities
It’s a bit old and tired, good location but needs a Reno.
Stayed 2 nights in Apr 2025

4/10 Poor

Eparaima

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The standard of the room for what we paid for was poor.
Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Great
Stayed 1 night in Apr 2025

2/10 Terrible

Jack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Anjani

Liked: Staff & service
Disliked: Property conditions & facilities
The lication was good at least keep a microwave in the room
Stayed 3 nights in Apr 2025

4/10 Poor

Aron

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great unfortunately it needs improvement with cleanliness especially the service from the people at the front desk.
Stayed 1 night in Apr 2025