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Heartland Hotel Queenstown

3.0 star property

Photo gallery for Heartland Hotel Queenstown

View from property
Lobby
Family Room
Exterior
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Gym
  • Bar

Explore the area

View map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Mall
    ‪3 min walk‬
  • Place, Queenstown Beach
    ‪5 min walk‬
  • Place, Skyline Queenstown
    ‪11 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Triple Room

  • 50 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

8.0 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.2 out of 10
Wonderful
(11 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Super King/Split View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • Partial lake view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

7.8 out of 10
Good
(27 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Super King/Split

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

7.8 out of 10
Good
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Super King/Split Room

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Chalet King View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Chalet King View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Family Chalet

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Family Chalet View

Superior Family Chalet View

Superior Family Chalet View

  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Split King Chalet View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Superior Split King Chalet View

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Split King Chalet

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Split King Chalet

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior King View Room

Lake view

Superior King View Room

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Split King Twin

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Superior Split King Twin

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Split King Twin View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Superior Split King Twin View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

Deluxe Twin Queen

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Deluxe King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe King View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Queen Twin Single

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Superior Queen Twin Single

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Queen Twin Single Family Non-View

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Superior Queen Twin Single Family Non-View

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior King Twin Single Family View

Free toiletries, hair dryer, towels, soap

Superior King Twin Single Family View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Chalet Quad Room

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Chalet Quad Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About the area

Queenstown

A stay at Heartland Hotel Queenstown places you in the heart of Queenstown, steps from St Josephs Parish and 4 minutes by foot from Queenstown Gardens. .This hotel is 0.2 mi (0.4 km) from Queenstown Mall and 0.2 mi (0.4 km) from Cookie Time Cookie Bar.

What's nearby

  • Queenstown Gardens - 2 min walk - 0.2 km
  • Queenstown Mall - 3 min walk - 0.3 km
  • Queenstown Beach - 5 min walk - 0.5 km
  • TSS Earnslaw Steamship - 7 min walk - 0.6 km
  • Skyline Queenstown - 11 min walk - 1.0 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

Restaurants

  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪“Life’s a Grind” Coffee - ‬5 min walk
  • ‪Cookie Time - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Odd Saint - ‬6 min walk

About this property

Heartland Hotel Queenstown

Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 81 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as electric kettles and free tea bags/instant coffee.
Enjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless internet access, ski storage, and a television in a common area.
Grab a bite to eat at Peaks Restaurant & Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM.
Peaks Restaurant & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 7 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 7 2026 to September 30 2026 (dates subject to change):
  • Fitness facilities
The property will be renovating from April 7 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 366 out of 1000 reviews
Rating 8 - Good. 396 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Brandi

Travelled with group
Disliked: Cleanliness
I booked a two twin room via Expedia. The hotel said the way had no record of that and could not accommodate the request. The room was just average but seemed to be missed in a few spots when they cleaned
Stayed 1 night in Feb 2026

6/10 Okay

mirian

Liked: Cleanliness, amenities, property conditions & facilities
The location was great but rooms are super small.
Stayed 2 nights in Jan 2026

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, amenities
The bathrooms need renovating, but other than that it is a nice place to stay with family. would recommend to others for sure.
Stayed 1 night in Jan 2026

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities
Great room, great location
Stayed 1 night in Jan 2026

10/10 Excellent

Sergio

Stayed 1 night in Jan 2026

8/10 Good

LAKSHMI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was ok, clean but a bit tired. Location was good but parking was 1st come 1st serve , which is still better than many others where you are paying extra for parking .
Stayed 2 nights in Jan 2026

10/10 Excellent

Jean

Stayed 1 night in Jan 2026

6/10 Okay

Reina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location near to the city center. Nicely newly renovated bathroom and the room is clean. The room we are in is near the gym in the basement area with the view completely obsured by bush and bringing down the luggage is a nightmare with no elevator with our room being three floors down. It was very noisy as it was near the busy road.
Stayed 2 nights in Jan 2026

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and amazing
Stayed 2 nights in Jan 2026

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chalet room with a great view of Queenstown city. I would stay here again next time. A little pricey
Stayed 2 nights in Dec 2025

10/10 Excellent

Jocelyn

Stayed 1 night in Jan 2026

10/10 Excellent

C

Stayed 2 nights in Jan 2026

8/10 Good

rahul S

Travelled with family
Liked: Staff & service, amenities
Room was ok, but the bathrooms were quite small and could be better kept
Stayed 1 night in Dec 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great - close to major attractions but not too loud. Beautiful view of the lake, depending on room.
Stayed 1 night in Dec 2025

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities
Clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Elena

Stayed 1 night in Dec 2025

10/10 Excellent

Connor

Stayed 1 night in Dec 2025

8/10 Good

Aarne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is perfect Room was comfortable Breakfast not so good
Stayed 2 nights in Dec 2025

10/10 Excellent

Ian

Stayed 1 night in Dec 2025

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff and room was value for money
Stayed 1 night in Dec 2025

10/10 Excellent

Robyn, Dulwich Hill

Stayed 1 night in Dec 2025

8/10 Good

Joe

Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Close to town and affordable
Stayed 1 night in Nov 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views, comfy room
Stayed 2 nights in Oct 2025

6/10 Okay

Sridhar

Liked: Staff & service
Disliked: Property conditions & facilities
The room was ok!
Stayed 1 night in Nov 2025