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Heartland Hotel Queenstown

3.0 star property

Photo gallery for Heartland Hotel Queenstown

Exterior
Lobby
Interior
Family Room | Lake view
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Gym

Explore the area

View map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪5 min walk‬
  • Place, Skyline Queenstown
    ‪13 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 50 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

7.8 out of 10
Good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.0 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

8.0 out of 10
Very good
(23 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

7.8 out of 10
Good
(9 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Queen And Single Room

  • Sleeps 3

View all photos for Standard Super King/Split Room

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2

View all photos for Standard Super King/Split Room with View

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room with View

  • Sleeps 2

View all photos for Standard King Room

Iron/ironing board, free WiFi, bed sheets

Standard King Room

  • Sleeps 2

View all photos for King Chalet

Iron/ironing board, free WiFi, bed sheets

King Chalet

  • Sleeps 2

View all photos for King Chalet With View

Iron/ironing board, free WiFi, bed sheets

King Chalet With View

  • Sleeps 2

View all photos for Family Chalet

Iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4

View all photos for Superior Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Superior Queen And Single Room

  • Sleeps 3

View all photos for Superior King Room With View

Iron/ironing board, free WiFi, bed sheets

Superior King Room With View

  • Sleeps 2

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Chalet Quadruple Room

  • Sleeps 4

View all photos for Standard Triple Single

Iron/ironing board, free WiFi, bed sheets

Standard Triple Single

  • Sleeps 3

View all photos for Chalet Queen And Twin Single

Iron/ironing board, free WiFi, bed sheets

Chalet Queen And Twin Single

  • Sleeps 4

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About the area

Queenstown

A stay at Heartland Hotel Queenstown places you in the heart of Queenstown, within a 5-minute walk of Queenstown Arts Centre and St Josephs Parish. .This hotel is 12.4 mi (20 km) from The Remarkables Ski Area and 0.2 mi (0.3 km) from Queenstown Gardens.

What's nearby

  • Queenstown Gardens - 2 min walk - 0.2 km
  • Queenstown Mall - 5 min walk - 0.5 km
  • TSS Earnslaw Steamship - 8 min walk - 0.7 km
  • Kiwi and Birdlife Park - 11 min walk - 1.0 km
  • Skyline Queenstown - 13 min walk - 1.1 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪Cookie Time - ‬4 min walk
  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪KFC - ‬5 min walk
  • ‪Elements Restaurant - ‬6 min walk

About this property

Heartland Hotel Queenstown

Hotel in Queenstown with a fitness center and a restaurant
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 81 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones and irons/ironing boards, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and ski storage. This hotel also features a television in a common area, tour/ticket assistance, and a vending machine.
Grab a bite to eat at Peaks Restaurant & Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and laundry facilities. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM.
Peaks Restaurant & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 3 floors
  • 7 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Reviews

Heartland Hotel Queenstown Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 361 out of 1002 reviews
Rating 8 - Good. 405 out of 1002 reviews
Rating 6 - Okay. 162 out of 1002 reviews
Rating 4 - Poor. 50 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

Reviews

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time- cozy room, spacious. Staff was very nice and helpful.
Stayed 2 nights in Jun 2025

8/10 Good

Dustin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close

Nice spot close to city center. Parking can be hard to find during vacation or late night check in.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sidney

Liked: Cleanliness, amenities, property conditions & facilities
Great service from all staff and beautiful views! Close to town centre and for a good price point. It has all the basic necessities that you need, has a cozy cabin feel :)
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a superior king room with a view. The service was fantastic, lovely staff. The room was a little outdated but it had everything we needed. We ordered room service and the food was fantastic. Happy with our stay and would come back again.
Stayed 2 nights in Jun 2025

4/10 Poor

Chang Oh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Abhinav

Stayed 1 night in Jun 2025

8/10 Good

Kimberly

Stayed 2 nights in Jun 2025

4/10 Poor

Mitchell

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 10 nights in Jun 2025

4/10 Poor

Alex

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff need some serious customer service training, food on room service wasnt as described in menu , and was very average
Stayed 1 night in Jun 2025

10/10 Excellent

Ofa

Liked: Cleanliness, amenities
Loved everything and my stay. Loved the staff.
Stayed 2 nights in Jun 2025

8/10 Good

Kee Sing,

Stayed 2 nights in Jun 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, nice accommodation and meals
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, walking distance to town and transport. Nice breakfast
Stayed 2 nights in May 2025

10/10 Excellent

Chathura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family stay at queenstown for your budget. Good parking facility, good breakfast and superb staff. I want to go back in our next trip to queenstown. Cheers
Stayed 1 night in May 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. The hotel is very close to town.
Stayed 1 night in May 2025

8/10 Good

SHANE A ROBERTS SUPERIOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is really tight and limited
Stayed 1 night in May 2025

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the centre, clean and quiet. Great view for a good price.
Stayed 1 night in May 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views of the lake.
Stayed 1 night in May 2025

6/10 Okay

Kriss

Stayed 1 night in May 2025

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing and accommodating. Room was as expected. Wasn't fancy yet we weren't planning to spend a lot of time in the room. Would definitely stay here again. Great location too. Thank you!
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing and accommodating. Room was as expected. Wasn't fancy yet we weren't planning to spend a lot of time in the room. Would definitely stay here again. Great location.
Stayed 1 night in Apr 2025

2/10 Terrible

Diane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you dont mind paying for mold in your bathroom go ahead otherwise my advice is stay away from this property. Do no waste your money there
Stayed 3 nights in May 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
I couldn't walk up stairs so they changed my room to the ground floor. This was much more convenient
Stayed 1 night in May 2025

10/10 Excellent

Torea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed another lovely stay at Heartland Hotel. Convenient for its location and close distance to the Queenstown Gardens and the waterfront. Just needs a bit of a spruce up in the bathrooms and rooms.
Stayed 3 nights in Apr 2025