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Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5.0 star property

Photo gallery for Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Aerial view
Outdoor wedding area
View from property
5 bars/lounges, swim-up bar, poolside bar, beach bar
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Place, Juanillo Beach
    ‪11 min walk‬
  • Place, Punta Espada Golf Course
    ‪8 min drive‬
  • Place, Scape Park
    ‪11 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪16 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

8.4 out of 10
Very good
(15 reviews)
  • 61 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Garden View (Monarch)

55-inch flat-screen TV with cable channels, TV

Villa, 1 King Bed, Balcony, Garden View (Monarch)

  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Oceanfront

Property amenity

Villa, 1 King Bed, Balcony, Oceanfront

  • 106 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

6 outdoor pools, open 6 AM to 7 PM, free pool cabanas, pool umbrellas

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

10.0 out of 10
Exceptional
(2 reviews)
  • 101 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony (Oceanside)

Property amenity

Villa, 1 King Bed, Balcony (Oceanside)

10.0 out of 10
Exceptional
(1 review)
  • 285 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

7.0 out of 10
Good
(2 reviews)
  • 70 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Beachfront

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Balcony, Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 70 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

  • 94 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

View from room

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

10.0 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 2 Queen Beds, Balcony, Garden View

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Room, 2 Queen Beds, Balcony, Garden View

9.4 out of 10
Exceptional
(8 reviews)
  • 61 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

9.2 out of 10
Wonderful
(5 reviews)
  • 78 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

8.8 out of 10
Excellent
(27 reviews)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

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About the area

Punta Cana

When you stay at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive in Punta Cana, you'll be next to a golf course, within a 15-minute drive of Punta Cana Beach and Juanillo Beach. .This all-inclusive resort is 13.2 mi (21.3 km) from Downtown Punta Cana and 15.9 mi (25.6 km) from Cabeza de Toro Beach.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Juanillo Beach - 11 min walk - 0.9 km
  • Punta Espada Golf Course - 8 min drive - 5.9 km
  • Los Establos Cap Cana - 8 min drive - 5.4 km
  • Punta Cana Beach - 9 min drive - 7.7 km
  • Scape Park - 11 min drive - 6.4 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪The Boathouse - ‬8 min walk
  • ‪Rum Runners - ‬3 min walk
  • ‪The Chinola - ‬3 min drive
  • ‪Coco Cafe - ‬4 min drive
  • ‪Navigator - ‬3 min drive

About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Adults-only beachfront resort with 6 outdoor pools
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers 324 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 324 individually decorated guestrooms, featuring free minibar items and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Colonial resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy seafood at Blue Marlin, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Punta Cana? This resort has 9839 square feet (914 square meters) of space consisting of a conference center and 5 meeting rooms. Free self parking is available onsite.
Blue Marlin - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Casabella - This restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.
Wok - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Steakhouse - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.
Capriccio - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Marlin
  • Capriccio
  • Casabella
  • The Steakhouse
  • Wok

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (9,839 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift (79 centimetre wide door)
  • Pool access ramp on site
  • Well-lit path to entrance

More

  • 6 buildings
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Colonial architecture
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6 AM to 7 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the swimming pool or fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 804 out of 1023 reviews
Rating 8 - Good. 126 out of 1023 reviews
Rating 6 - Okay. 43 out of 1023 reviews
Rating 4 - Poor. 25 out of 1023 reviews
Rating 2 - Terrible. 25 out of 1023 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Girlie J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Frank Marinello

Travelled with partner
Liked: Staff & service, amenities
All
Stayed 3 nights in Jun 2025

8/10 Good

Mary H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and our swim up room was perfect. The staff were all wonderful, especially Emilio, our butler. The food choices were good but I was not happy with the taste. The beach was unusable due to the seaweed. The smell is bad but it’s the time of year it comes in and it’s all over. Overall, we had a relaxing stay but nightlife could be better.
Castle entrance
Castle pool
Pool aerobics
View at breakfast buffet
Stayed 7 nights in Jun 2025

10/10 Excellent

James Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious!! Beautiful!!
Stayed 4 nights in Jun 2025

4/10 Poor

Dorimar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff was the best part of my stay at Sanctuary Cap Cana. All of them were helpful, amiable, efficient. Don’t think I have enough adjectives. But the rooms were tired and in need of a refresh. I was in room 6102 and the bathroom was a mess. Even worse was the shower where the shower head needed a cleaning so water would come out of all the holes. That rain shower head was more of a sprinkle than rain. Also, the water temperature could not be controlled. Sometimes it would initially come out at 50*C/112*F. That’s a second degree burn. I was able to lower the temperature to 25* but it still felt much higher than that. Not only is it a health hazard but imagine spending a day in the sun and not being able to lower the water temperature below mid 80s F. Limited restaurants availability. The restaurant staff was limited and some of the restaurants would not open when they were scheduled to be open. The reason for this was that staff would be moved from one restaurant to another and there was not enough staff to operate all advertised restaurants.
Stayed 3 nights in Jun 2025

8/10 Good

GELMI

Stayed 4 nights in Jun 2025

4/10 Poor

Kwanrudee

Stayed 4 nights in Jun 2025

4/10 Poor

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities
The condition of the water at the beach was horrible, full of algae. We could not put one foot in the water. I think the Resort should make customers aware of the water situation, I understand is not their fault, it is nature BUT , they should be honest and let people decide. For me, the water was the main reason for the trip. So I was very disappointed!
Stayed 4 nights in Jun 2025

8/10 Good

Gracie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Katie

Travelled with family
Liked: Amenities
The grounds were beautiful. Disappointed that there was no ocean to get into and enjoy. The smell from the seaweed was overwhelming! The buffet was really a cafeteria and the food was not good . Not being self service was quite annoying. Could not get a reservation in the Italian restaurant. Steak restaurant was not good. Service slow Food too salty…
Stayed 6 nights in Jun 2025

10/10 Excellent

karmella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Its private and steakhouse was best experienced.
Stayed 2 nights in Jun 2025

10/10 Excellent

Samantha

Stayed 6 nights in Jun 2025

6/10 Okay

Taylor

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We were unable to eat at one of the restaurants on the property called “The Wok.” You have to make reservations with the concierge for this restaurant, but every time we spoke with the concierge, we were informed that The Wok was closed for a private event. One time the concierge told us The Wok was closed as the reason we were unable to book a reservation and we had just spoke with a couple who already had reservations to eat there. If all the restaurants won’t be available during the scheduled stay, then that information should be shared prior to booking, so you don’t arrive only to find out that this resort actually isn’t “All Inclusive”
Stayed 4 nights in Jun 2025

2/10 Terrible

Sarah Elizabeth

Travelled with partner
Disliked: Amenities
We showed up for a ten day vacation to this resort to celebrate our 25th anniversary. We saved up for 5 years to come here. We read reviews and looked at pictures. They said this was a 5 star resort. We specifically chose this resort for romance and the beautiful beach. When we arrived we were told we couldn’t use any of the beaches around the property. They were covered in like high seaweed throughout the entire property. They even closed the restaurant on the water because the smell and seaweed was so bad. The water was dark brown and very unsafe. We weren’t able to go into it the entire 10 days we were there. The resort didn’t comp us anything for our inconveniences. No spa days, or upgrades at all. This trip cost us over $7000 and we mentioned we came here to swim at the beach every day. We even suggested they have a daily shuttle to a beach an hour away that didn’t have seaweed. We mentioned our disappointment multiple times to our butler Alexander. Not once did they try to make amends. The whole trip should be refunded for all the issues at this resort. If anyone would like to see pictures, I have plenty to back it up. Our trip was this year from June 10th-19th 2025.
Picture of unsafe beach with seaweed
Seaweed through the whole resort making beach unusable.
Area near castle part of resort where we stayed
Stayed 9 nights in Jun 2025

8/10 Good

Missy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The majority of the staff and accommodations were AMAZING ! The food was a big disappointment. The buffet meals were bland and cold. We did enjoy The Wok and the italian restaurants for dinner. Miguel, our butler, was extremely friendly and attentive. He was awesome! The seaweed did take over the beach so we were unable to swim in the ocean which was a huge disappointment.
Stayed 4 nights in Jun 2025

8/10 Good

Rohan D

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Could use some more entertainments/events day and night. Other than that the property is lovely room/villa they gave me was awesome
Stayed 3 nights in Jun 2025

10/10 Excellent

Caprena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday trip getaway from South Florida

The staff was very friendly and professional. We loved the fact that there were different restaurants to choose to dine on property without having to leave property. We ate on my actual Birthday6/10/25 at the steakhouse and the staff was great and the food was magnificent also the staff came out with dessert and sang Happy Birthday, next day we ate at the Asian restaurant which was beautiful as well as the others and the food and staff were magnificent. Third day we ate at the Italian restaurant with wonderful staff. Those were actually the nights we dressed up and actually felt like we were at a 5 star restaurant. There were other wonderful restaurants on the property like the wood fire pizza, the burger grille spot and also the dessert/ ice cream and red velvet dessert spot. All of the staff were awesome and polite and I definitely recommend to stay here because it’s definitely a cut above the rest. We have been traveling for years around the world and we have stayed at Sandals, The Ritz Carlton and number of All inclusive resorts. This by far tops all. Our room was the Junior Luxury Suite King with ocean view. The staff was very helpful. There were several beautiful seating areas to lounge all around the Sanctuary. We loved it and would definitely recommend this beautiful and peaceful location.
Stayed 3 nights in Jun 2025

8/10 Good

Danny, MISSOURI CITY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property, food was good. Service could have been better and our initial room had an unpleasant odor. They did move us to another room which was great.
Stayed 4 nights in Jun 2025

6/10 Okay

Juan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Problemas serios con playas repletas de algas. Un olor nauseabundo en todo el hotel y un alto costo que no merecio la pena. Cobran adicional si deseas tomar agua Perrier o San Pelegrino y de igual forma por bebidas Premium. No es un hotel que este a la altura del precio ni cerca de serlo. En plena mañana uno tratando de descansar maquinas corta cesped y excavadora retirando algas. Pesimo en todos los sentidos!!!
Stayed 2 nights in Jun 2025

4/10 Poor

Jack

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We were looking for a quiet, low key place and this was mostly that. However, the beach was not available due to a seaweed problem, but other resorts were able to keep their beach open if not in ideal condition. On several occasions the language barrier led to incorrect orders. Sometimes we were brought a zero dollar check to sign, and other times we were not which led to confusion. Finally the food was OK but was not great, even at the highest end places.
Stayed 7 nights in May 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 5 nights in May 2025

10/10 Excellent

Niyah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every staff member we encountered were extremely pleasant. The hotel is beautiful and peaceful.
Stayed 3 nights in Jun 2025

6/10 Okay

Shadi

Travelled with partner
Disliked: Cleanliness
This property is not a 5-star with an above 9 rate- I have been at a lower rate, and my experience was way better! Dont fool with the review even Expedia didnt refund us we reached out! One of the worst things is the cleanliness, it's even worse than 4 starts; we changed our room and the bathroom was smelly for days, can you believe it?! The food was not good- I was Hungary during the day for 2 first days and after that I could just find some ham edible which was not in my diet, the reservation and occupancy were bad; we just abled once to entered the steakhouse with so many tires, and they made the resort full more than its capacity; it is cheap for such a rating and the amount you pay. We have been to similar resorts, which are more affordable and way better! If you want to enjoy and chill definitely you cant we were always worry about something, pool area beds was always full or bad food or reservation or bedroom dirts so many things!! I will just attach some photos that i got for Expedia to convince them we need a refund to go to another resort and they didnt accept, if you see in the toilet there is an stain, we tried to clean it with alcohol, didnt work, then the ground was some leaking that had an awful smell, the room was not clean it was dusty and drawers was not usable there were food residue. I tried to not focus on it to completely ruin my experience otherwise i would took a lot more photos to attach.
Stayed 5 nights in May 2025

6/10 Okay

Mario

Stayed 6 nights in May 2025

10/10 Excellent

Elana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff overall, especially all of the men & women who worked around the main pool, Manuel, Felix, the water aerobics crew, bartenders and staff at the tiki grill. Lots of activities!
Stayed 6 nights in May 2025