PROs:
- Optimal location, Grace Bay
- Food is decent and comparable to other restaurants.
CONs:
- Outdated and lackluster, expensive rooms.
- Clear bias against Black customers.
- Only one dining option
I won’t be staying here again. Full review below.
First we got room 712. It was very old and disappointing for almost $400/night. I wouldn't have paid more than $180/night for that room, but we chose to try to make the best of it. There was also construction going on right above us most of the day, starting as early as 9:30 am. After the third day of our stay we let the front desk know, and they switched us to room 312. It was the same price and the same type of room as the first but was renovated and had nicer furniture and decor. They should lower the pricing of the old rooms. It feels unfair to pay the same as the new, renovated room.
As far as the bias experienced from staff, most were nice when they acknowledged us, but we were definitely ignored and not paid as much attention to as non-colored customers. Most instances that took place involved not being offered bar service on the beach while white customers around us were or not being checked on by the waiter or told specials at Pelican Bay Restaurant. Overall ignored. We've experienced similar things on other Caribbean islands, but definitely experienced it way more here. The last straw was being denied an umbrella to be placed by the beach attendants, which is part of their job and the amenities, on our last day.