6/10 Okay
Amit
30 June 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It's the third time we stayed at this hotel and overall we really like it.Location is somewhat far from the nearest station but we're ok with that. It was the service and the attitude we received this time that surprised and disappointed us.I will skip the inconvenience upon arrival that forced us to change rooms twice within 12 hours.... Upon entering the 3rd room that was convenient (more or less) we noticed that both the mini bar and the phone are not working. I went down again to reception (phone not working..remember...) informed , and was promised it will be taken care. 24 hours later when asking again I was told that this is a mini bar and it's designed only for chilling and not for cooling... Now, it so happens that I spent the last 40 years in the refrigeration and cooling industry so I'm more than capable to know if the mini bar is cooling or not and this one was definitely NOT!!.
No harm done, it's only a mini bar and as said the overall hotel is quite nice and comfortable. We concluded our 5 nights stay and moved to a new hotel in town where the mini bar is working.
The telephone if you wandered was not fixed as well.
I just hope someone in the hotel will read this and do something about it.
Amit
Stayed 5 nights in Jun 2025