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Princess Family Club Riviera - All Inclusive

5.0 star property

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Family Room (Club)
On the beach, white sand, sun-loungers, beach umbrellas
Sports facility
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club)

Family Room (Club)

  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4199)
The price is AU$844
for 1 room
includes taxes & fees
23 May - 24 May
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

When you stay at Princess Family Club Riviera - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. .This all-inclusive resort is 5.8 mi (9.3 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 4 min drive - 2.5 km
  • Quinta Avenida - 9 min drive - 8.1 km
  • Tres Rios Ecopark - 11 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 144 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Family Club, one of the resort's 12 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 329 out of 797 reviews
Rating 8 - Good. 243 out of 797 reviews
Rating 6 - Okay. 128 out of 797 reviews
Rating 4 - Poor. 54 out of 797 reviews
Rating 2 - Terrible. 43 out of 797 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Ekaterina

Travelled with family and small children
Liked: Cleanliness, staff & service
I’ve been using Expedia for over a decade. However, this was my first extremely unpleasant check-in experience. We were told at the hotel that we need to pay additional $375 for our kids apparently Expedia didn’t process the booking correctly although I had a booking confirmation for 2 adults and 2 kids. After a week long back and forth with finger pointing Expedia denied our request for refund. Please be aware of a possibility of this extortion when booking this hotel. The resort itself is maintained but definitely outdated and shabby. Food was Ok. The territory is massive so be prepared to walk a lot. The shuttle between the lobby and the beach is very seldom.The beach is very nice and actually was the highlight of the trip. Kids club hours are odd. 3 hrs on the morning and 2 hrs in the afternoon. The stuff was friendly and welcoming.
Stayed 6 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family

Disappointed by the Lack of Cleanliness, Quality,

I stayed at Princess Family Club Riviera All Inclusive with my family, and unfortunately, it didn’t live up to expectations. The resort looked worn down, with visible damage around the beach, pool, and buildings. Our room was dusty, had stained walls and mattresses, and wasn’t properly cleaned before our arrival. We checked in at 3 PM, only to enter a dirty, smelly room. Thankfully, I brought cleaning supplies and requested new towels and pillowcases. We were disappointed that room service wasn’t included, even though we paid for an all-inclusive package. Other resorts we’ve visited offer more flexibility, but here we were told we couldn’t bring food back to our room—an issue for my elderly mother who struggled with the long walks to breakfast. Food lacked variety and flavor, especially for those avoiding pork and red meat. Drinks were watered down, and higher-quality alcohol had to be requested. Calling the front desk often took 3–4 tries. One staff member even questioned whether my sister was a guest, despite her wristband, which was unprofessional and frustrating. Entertainment was limited, though the silent dance party was fun. We were constantly approached about buying into the resort chain, which became overwhelming. While we made the best of it as a family, I wouldn’t return or recommend it in its current condition. This resort has potential, but major improvements are needed.
Stayed 6 nights in Apr 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort for families. We were traveling with our grandchildren and they had a wonderful time
Stayed 5 nights in Apr 2025

6/10 Okay

Jonathan, Calgary

Travelled with family
Liked: Cleanliness, amenities
The Riviera is a really nice property. It’s geared towards families, especially is you stay at the Family Club. Be prepared for long walks, as the resort is huge. Our swim-up room was nice, but dated. We loved the evening entertainment. They clearly put an emphasis on the quality of shows and performances. However, the food situation was underwhelming. The buffets were fine, but the a la carte restaurants were disappointing. They should have more daytime snack options, like other resorts, were you and get tacos, pizza, and other snacks, at anytime. Overall, the resort is fine, but there are many flaws.
Stayed 7 nights in Apr 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Bartenders some good some rude Over all staff great
Stayed 7 nights in Mar 2025

6/10 Okay

Emanuel

Liked: Staff & service
My wife and I traveled with two toddlers (2 & 3). We rented a car and it was an easy drive to the hotel with plenty of parking. Overall it was a nice stay for 4 nights. However, there were a few cons that make me hesitant to visit this specific hotel in the future: Cons: -For us, the hotel felt too large. Family club is on one corner for the property while the beach is on the exact opposite side. About a 15-20min walk from lobby to beach. -Pools were almost too cold -mininum age of 4yrs old for family club activities. Wish we would've know this ahead of time. We were looking forward to different activities with our kids at the family club such as loteria, pinata, etc. -Limited buffet option at family club buffet -Rooms smelled and felt humid and moldy -Not treated the same as English speaking only guest. We are fluent spanish speakers. On a handful of occasions we felt that staff would treat english speaking-only guests more attentively than they would us. -annoying being chased down every day by someone "offering" extra perks to sit through a timeshare talk. Dont join the vacation club. -Poor wifi. Would constantly disconnect. Have to pay for premium wifi Pros: -free stoller rentals. This was definitely needed especially with two toddlers and such a massive property -the a la carte dinners were delicious! -great kid pool with slides -overall friendly staff. Our server from la vaqueria restaurant was fantastic. Wish i remembered his name but it starts witha B.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grand riviera family club was amazing we had a blast
Stayed 4 nights in Apr 2025

8/10 Good

Abbey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for families. Very family friendly with fun options for young kids. Food was always good with something for everyone. Pool facilities were great, beach was nice if a little crowded with chairs, but kids still were able to have fun in the sand and swim in the ocean.
Stayed 7 nights in Apr 2025

8/10 Good

Princela

Travelled with family
Liked: Staff & service, property conditions & facilities
I did not like being hounded for a timeshare opportunity. One of the workers was relentless. However, everyone else was a delight, especially at the swim up pool.
Stayed 3 nights in Apr 2025

6/10 Okay

Andrei

Travelled with family and small children
Liked: Amenities
Family club was dated and getting updated in May 2025 however I don’t think the price reflected the condition. Staff was excellent, helpful and courteous.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT family and kid focused property. We stayed at the princess family club side and the kids pool was amazing as well as the kids buffet option and ice cream shop. The shows were great. With that being said, they had lots of options for the entire family at the main pools etc.. and lots of friendly staff, buffets, restaurants and more! Highly recommend
Stayed 7 nights in Mar 2025

10/10 Excellent

DUC MINH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Francisco

Stayed 5 nights in Mar 2025

10/10 Excellent

Tony D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of food choices for family, family activities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!
Stayed 12 nights in Mar 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools
Stayed 10 nights in Mar 2025

6/10 Okay

Paola

10/10 Excellent

Jagjit singh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacations....
Stayed 5 nights in Mar 2025

8/10 Good

Paolo, Acton On

Liked: Cleanliness, staff & service
Food was great,
Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Princess Family Club, but you have access to all areas and ammenities of the Grand Riviera Princess. We went with our 3 year old granchild and he had a blast! The Family club has a pool for small kids, a playground, a kids club and a restaurant, all with Pirates theam. They also have an "Heladeria" (icecream shop) decorated as in the 50's that was a great addition to our stay. To get to the beach it's a long walk, but they have carts that take you and are part of the fun for the little ones. The pirate restaurant it's very cute and although it's smaller than the restaurants at the Grand Princess, they had many options and all the food was very tasty. It was perfect for breakfast before the beach. There is a bar at the beach and they have que kiosko too where they serve simple food @ 12.00 pm for those whe want to stay longer (burgers, hot dogs, french fries, etc). The big pools of the Grand Princess are very close to the beach, and they have a buffet restaurant for lunch that opens @ 12.30pm. They had an offer that you pay 15.00 usd per person per day and they give you access to the Platinum Club. We took this offer and were very happy to do it. They have a lounge with delicious sandwiches and coffe and drinks, the pool is small but private and it was perfect to relax during our last day. It also includes free room service 24hrs and a private area at the beach with drink service. The beach was not the best (but being originally from Cuba, we are spoiled)
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

8/10 Good

Dinara

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the a la cartes and how they had gluten free options at all of them.
Stayed 7 nights in Jan 2025

2/10 Terrible

Prathap

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very family oriented the kids did not have any issues playing with other kids. The food in the princess family club buffet was not the best. Very dry over cooked food. The snack Rivera is where I would recommend going to for food. A few safety things I would recommend would be making sure all patios have the lock on, not every room does. Thankfully ours did but my mom’s did not. Another thing I would suggest for the company would be to put a chain lock higher up on the door. Young kids can easily get out when they should not be. Overall was a great vacation!
Stayed 5 nights in Mar 2025