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Alila Mayakoba

5.0 star property

Photo gallery for Alila Mayakoba

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Creator video
Boating
4 restaurants, dinner served, Mexican cuisine
Private beach, white sand, free beach shuttle, sun-loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Pet-friendly
  • Bar

Explore the area

View map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪11 min walk‬
  • Place, Maroma Beach
    ‪20 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪85 min drive‬

Room options

View all photos for Suite (Sanctuary, Lagoon Area, w/Plunge Pool)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite (Sanctuary, Lagoon Area, w/Plunge Pool)

  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Lagoon View

  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Lagoon View

  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Harmony, Beach Area, w/Plunge Pool)

Suite (Harmony, Beach Area, w/Plunge Pool)

Suite (Harmony, Beach Area, w/Plunge Pool)

  • 120 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds (Beach Area)

  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Beach Area)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed (Beach Area)

  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, Ocean View (w/ Plunge Pool)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Studio, Ocean View (w/ Plunge Pool)

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds

  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed

  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront (w/ Plunge Pool)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Beachfront (w/ Plunge Pool)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Sanctuary,w/Plunge Pool, Acces Shower)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite (Sanctuary,w/Plunge Pool, Acces Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Sanctuary, Lagoon Area)

Suite (Sanctuary, Lagoon Area)

Suite (Sanctuary, Lagoon Area)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Lagoon Area, w/Plunge Pool)

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed (Lagoon Area, w/Plunge Pool)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (SERENITY SUITE (w/ PLUNGE POOL))

Premium bedding, free minibar items, in-room safe, iron/ironing board

Suite, Ocean View (SERENITY SUITE (w/ PLUNGE POOL))

  • Sleeps 4
  • 1 King Bed

View all photos for Suite (HARMONY SUITE BEACH AREA)

Suite (HARMONY SUITE BEACH AREA)

Suite (HARMONY SUITE BEACH AREA)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, free minibar items, in-room safe, iron/ironing board

Room, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception
Maroma, A Belmond Hotel, Riviera Maya
  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.8 out of 5, Exceptional, 121 reviews
The price is AU$2,028
includes taxes & fees
15 Dec - 16 Dec
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About the area

Playa del Carmen

Located in Playa del Carmen, Alila Mayakoba is by the ocean, a 3-minute drive from El Camaleón Mayakoba Golf Course and 9 minutes from Quinta Avenida. .This beach resort is 5.1 mi (8.2 km) from Maroma Beach and 6.2 mi (10 km) from Mamitas Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • El Camaleón Mayakoba Golf Course - 11 min walk - 1.0 km
  • Mamitas Beach - 11 min drive - 9.6 km
  • Quinta Avenida - 11 min drive - 9.9 km
  • Maroma Beach - 20 min drive - 10.2 km
  • Xcaret Eco Theme Park - 25 min drive - 19.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Festival - ‬4 min drive
  • ‪Black & White - ‬4 min drive
  • ‪El Charro - ‬4 min drive
  • ‪La Hacienda - ‬5 min drive
  • ‪Yookoso - ‬4 min drive

About this property

Alila Mayakoba

Luxury resort on the beach, with 2 outdoor pools
Alila Mayakoba offers 182 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, a health club, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Alila has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 182 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and minibars (stocked with some free items).
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.
Enjoy Mexican cuisine at Chef’s Atelier, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 66736 square feet (6200 square meters) of space consisting of conference space and 5 meeting rooms. Free valet parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11 AM.
Chef’s Atelier - This restaurant specializes in Mexican cuisine.
Casa Amate - This fine-dining restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
K'in - Onsite restaurant. Open select days.
Origen - Onsite theme restaurant. Open select days.
Sanctuary Bar - Onsite lobby lounge. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Alila Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11 AM for a fee: USD 35 for adults and USD 18 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • Couples/private dining

Restaurants on site

  • Casa Amate
  • Chef’s Atelier
  • K'in
  • Origen
  • Sanctuary Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • 66,736 square feet of conference space

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Magnifying mirror
  • No lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from March 2 2025 to February 12 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 35 for adults and USD 18 for children
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Alila Mayakoba Reviews