Book Pine Cay hotels

The staff at the restaurant were not friendly.

Next level!

Don't book. The worst of the worst. False advertising! No white sand, no sound proof room, no restaurant on site, and no help when there is problems. Yes it's cheaper, because it's dirty and advertise untrue. A towel rack on the ground in the room, the mini fridge leaked, the ceiling fan wouldn't turn off, a stove and filth in the hallway etc. I have pics. They say sound proof room, I have multiple recordings of how loud the music is next door in the room. I tried to resolve the problem and super unhelpful people and it took forever to reach them.

Richie was exceptional. We had an amazing time during our short stay. It was absolutely wonderful from beginning to end. Travelling with a 6 month old is never easy. Staff made everything smooth and memorable.

First, we would like to highlight the exceptional service provided by Michal B. at the front desk. His professionalism, expertise, and genuine care truly saved our trip. We also want to recognize Tim, Julia (convenience store), Niamh (lady from the UK who was our server during breakfast), and Patrick (reservations manager) for their excellent service. Pros: - Accommodations: The rooms and amenities were brand new and impeccably clean. - Location: The hotel is conveniently located near popular restaurants and the airport. - Dining: The food and drink quality was outstanding; a special thank you to the chef and pizza chef. Cons: - Beach Service: The advertised full service is inaccurate. With only approximately 20 chairs near a construction zone, space is too limited. Furthermore, staff presence was minimal and requests went unfulfilled. - Front Desk Staff: We encountered significant issues with Sonali B., who was rude and dishonest, and Moesha V., who lacked basic communication skills and was unhelpful when we requested management. - Service Efficiency: We experienced consistent delays, such as 40-minute waits for breakfast and over an hour for room service, despite the hotel not being at full capacity. - Connectivity: Daily internet and TV outages made it difficult to manage work and travel arrangements. - Facility Design: The outdoor-only dining area is impractical during rain, as most seating becomes soaked and the roof leaks. Additionally, the lack of indoor activities

Amazing room and atmosphere