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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Family Room, 2 Queen Beds, Non Smoking (with Sofabed)
Reception
Free breakfast
Outdoor pool, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Place, Arrowhead Towne Center
    ‪2 min walk‬
  • Place, Arizona Broadway Theatre
    ‪14 min walk‬
  • Place, Peoria Sports Complex
    ‪19 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.6 out of 10
Excellent
(25 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

A hotel room with a bed, a yellow sofa, a desk with a computer, a television, and a door.

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Glendale

With a stay at The Hotel Serene Glendale Peoria, Surestay Collection by BW in Glendale, you'll be within a 15-minute drive of Peoria Sports Complex and State Farm Stadium. .This hotel is 9.3 mi (15 km) from Desert Diamond Arena and 12.8 mi (20.7 km) from Grand Canyon University.

What's nearby

  • Arrowhead Towne Center - 2 min walk - 0.2 km
  • Arizona Broadway Theatre - 14 min walk - 1.2 km
  • Peoria Stadium - 15 min walk - 1.3 km
  • Peoria Sports Complex - 19 min walk - 1.6 km
  • Arizona Canal - 5 min drive - 3.4 km

Getting around

  • Phoenix Deer Valley Airport (DVT) - 14 min drive

Restaurants

  • ‪In-N-Out Burger - ‬10 min walk
  • ‪Chick-fil-A - ‬12 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Circle K - ‬10 min walk
  • ‪Raising Cane's Chicken Fingers - ‬4 min walk

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 60 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include a 24-hour front desk, laundry facilities, and ATM/banking services. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Glendale Arrowhead Towne Center

Ramada Hotel Glendale

Ramada At Arrowhead Mall Hotel Glendale

Ramada Glendale Hotel

Glendale Ramada

Quality Inn Arrowhead Towne Center

Quality Glendale Arrowhead Towne Center

Quality Arrowhead Towne Center

The Hotel Serene

Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 452 out of 1001 reviews
Rating 8 - Good. 239 out of 1001 reviews
Rating 6 - Okay. 143 out of 1001 reviews
Rating 4 - Poor. 88 out of 1001 reviews
Rating 2 - Terrible. 78 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

Stayed 1 night in Feb 2026

10/10 Excellent

JOSE JESUS, Chino Hills

Stayed 4 nights in Feb 2026

10/10 Excellent

Daren

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Decent place not the greatest for the price
Stayed 3 nights in Jan 2026

10/10 Excellent

Miché

Stayed 1 night in Feb 2026

10/10 Excellent

Jesus, Chino Hills

Stayed 4 nights in Jan 2026

10/10 Excellent

Lianne

Stayed 1 night in Jan 2026

8/10 Good

Tugba

Stayed 1 night in Jan 2026

6/10 Okay

Andrew

Stayed 1 night in Jan 2026

8/10 Good

Cortrenia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, walkable area to shopping, sporting arena, and restaurants. Breakfast is served daily. The staff was friendly.
Stayed 1 night in Jan 2026

6/10 Okay

Wendy

Travelled with family
Could of been cleaner in the bathroom. There is mold on the top by the shower head. Everyone was nice. The beds were loud and squeaky. Every time you move it made noises.
Stayed 1 night in Jan 2026

6/10 Okay

JODI

Liked: Cleanliness
Staff was great. Front desk waved the deposit. Room was sloppily touched up with paint. Bed creaked. Noisy basket rolled passed our room before 8am. Breaking was sufficient.
Stayed 1 night in Jan 2026

6/10 Okay

Alecsis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Our toilet was broke the entire time ...
Stayed 4 nights in Jan 2026

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If you like hot water for showers, DONT stay here! staff very nice, but after a long day of traveling with kids to have a cold shower was the worst!! I gave 3 stars because staff that night was very nice and was very clean... we were accomadated to another room but the water was not as warm as it should be, and after a call to the manager from staff, he claimed it was cold because it was late and everyone was taking showers!!!
Stayed 3 nights in Jan 2026

6/10 Okay

Steven

Business traveller
Liked: Cleanliness
I’ve always been a function over form advocate and from that from that standpoint the room itself is fine. Close to the mall and multiple options for dining are nearby. I only stayed a couple of hours to shower due to plumbing problems, shower too slippery to be safe for anyone especially old people like me.
Stayed 1 night in Jan 2026

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities
Clean. Comfortable and pleasant bed. Spacious. For the money worth it.
Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2026

8/10 Good

Andrew

Stayed 1 night in Jan 2026

10/10 Excellent

Tyler

Stayed 1 night in Dec 2025

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Amenities
I like the hotel. The staff was very friendly and helpful. This app asked me how I liked the breakfast. *There was NO breakfast available, because it is New Years. I chose this hotel because of the breakfast. I believe I should be given a discount Or a voucher for a future stay.
Stayed 1 night in Dec 2025

10/10 Excellent

William

Stayed 1 night in Dec 2025

10/10 Excellent

ANITA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service at check in yesterday and the room was great. Definitely will be back to enjoy the heated pool as it was raining.
Stayed 1 night in Dec 2025

6/10 Okay

Leah

Stayed 1 night in Dec 2025

8/10 Good

Nathalie

Liked: Cleanliness, amenities, property conditions & facilities
I stayed on the first floor it was a bit noisy. But beside that it was ok. I did enjoy my stay
Stayed 2 nights in Dec 2025

6/10 Okay

Irma

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Staff was nice. The hand wash soap bottle was completely empty and the shower bottles were not filled either. There was a smoke smell in the room. Otherwise quiet and good for a 1 night stay
Stayed 1 night in Dec 2025

10/10 Excellent

Lerenzo

Stayed 1 night in Dec 2025