2/10 Terrible
Lev, Toronto
29 Dec 2025
Disliked: Amenities, property conditions & facilities
Serious Safety Concerns - Inadequate Response to Electrical Hazard
While Embassy Suites Scottsdale offers reasonable rates for families with children, our recent stay was marred by a dangerous electrical issue and shockingly poor service response.
The day before checkout, we noticed a buzzing sound coming from a light switch. After calling the front desk, it took over an hour for maintenance to arrive. The technician worked on the issue, and we assumed it was resolved.
That evening, the buzzing returned - this time accompanied by smoke coming from the light switch. This was clearly a serious fire hazard. When we contacted reception again, they promised to send someone immediately. A maintenance person did arrive, but incredibly, told us they had "something else to do" and left without addressing the problem. No one ever returned.
We didn't escalate further only because we found a workaround and were checking out the following morning, but this experience was deeply concerning. A smoking electrical light switch is a legitimate emergency that could endanger guests, yet the hotel's response was dismissive and negligent.
**Positives:** Reasonably priced for families, suitable for kids
**Negatives:** Visible wear and tear in amenities, rude and indifferent service when issues arise
I cannot recommend this hotel when guest safety is clearly not a priority.
Lev
Stayed 3 nights in Dec 2025
