- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
Upon check in, we were asked to sit through a 90 minute presentation about their timeshare opportunities, which seems enticing because of the free breakfast and gift they offer with it, but DONT DO IT!! Total scam!! And the breakfast was poor. We had Dora give the presentation, she was so incredibly rude and demeaning when we began to lose interest. I looked away for maybe 15 seconds, and she began to belittle me and asked “is this too boring for you?, this is my job, YOU signed up for this.” She went on for about a whole minute before she finally dropped it and moved on. I was so angry, embarrassed and confused, and avoided talking to her after. As we were walking to tour the timeshare suite, she looked at me and my husband, pointed at me and asked us “is she always like this?” WORST SALES HUMAN EVER. If we had any interest in wanting to have a timeshare with Westgate in the future, it was ruined with Dora’s terrible sales pitch and attitude. Who wants to enjoy a vacation there with terrible staff like this? When we reported her behavior to the other staff, all they wanted to do was still push the timeshare and were jerks when we told them no. I was appalled. Her OWN staff used the word “nasty” to describe her but didn’t do a thing about it. What a terrible way to start off your vacation. We avoided the resort staff the rest of the trip, all they want to do is sell you stuff and make their guests feel unwelcome. Won’t be staying here again, and DEFINITELY do NOT recommend!!!