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The shower could have been cleaned. There were areas that needed maintaining

This is a great place to stay! First off, I was a little apprehensive booking here based off of some of the reviews on Expedia and other sites. So we went with an open mind and I’m glad we did because this resort was incredible. The view and the cleanliness of the beach is great. The property is super clean and upkept. The restaurants (ALL OF THEM) deliver for breakfast lunch and dinner. The food was great and better in my opinion than other all inclusives that we stayed at. The resort is in a quiet spot that will allow you the opportunity to just relax and recharge. Our Diamond Club butlers (Andre and Subi) were attentive to all of our needs and checked in to make sure our stay was 10/10. The ONLY complaint on arrival is that our room floor was a little dirty. Made a note and the cleaning by staff was in there right away and not only did the floor get mopped, but they changed all of the filters in the room and made sure everything was A+. So, this place is absolutely worth it and don’t get sucked into the negative reviews of those below because in my opinion, I’m not sure what they saw.

Lovely hotel with very nice rooms, comfy and clean. We stayed in the romantic suite which had a lovely view of the trees and out to the lake. The welcome sign on the bed made with bamboo and flowers was a great touch. Very remote but this also means peaceful, and hire cars, tours both private and group are available for fair prices. The food is so good! Although I agree with other reviews that options are limited, I do think there is enough to please all and the quality is definitely there. Staff overall are lovely - some may come across a little less friendly but not in a bad way, some are super friendly and helpful. Big shout out to Enrique and Maxine who were both so friendly and helpful at all times. Also Micah, Charles, Shanea, Diana and the maintenance guy with dreadlocks were all lovely. We only met her once and didn’t get her name, but the lady at reception who helped with our tour - she is pushing for a porch swing at reception and we agree ;) Our only real feedback regarding improvement would be having reception open for longer, or someone who can assist properly when closed. It is only open from 9am to 6pm. We had a couple of issues with our room, twice needing maintenance but this couldn’t be resolved until the next morning which meant we didn’t sleep well as there was an issue with noise due to a fault with the pool pump. Overall though we would recommend this hotel.

To start with, please keep in mind that we are talking about a 3 star hotel. I would NOT recommend going in high season. We were lucky to go at the start of low season where the hotel was not too busy. Positives: Very nice pools, one with a swim up bar. It Located on a beautiful stretch of beach with many beach chairs and umbrellas available. Not so for the main pool area. Very few umbrellas available. Nice gym and games room. The buffet food options were better than the other two restaurants. The Coconut Grill between the beach and the main pool was also good for mid day meal. The staff was irregular. Some or super nice and attentive, others were less so. The main contra in this hotel is the actual rooms. They are a disaster with a desperate need of renovations. They have renovated a few rooms, basically on the ground floor. Such a peak at a superior king which looked much better with amenities like a small fridge and coffee maker and new furniture. Also more spacious. We were on the second floor. The tiny dresser's doors wouldn't slide opened and closed, there was no closet door. Everything is cement! The door to the bathroom is a sliding door which was off kilter and the shower door didn't close properly, so there was a puddle of water on the floor after every shower. I asked to see a renovated room and was told mine was a renovated room. ABSOLUTELY NOT TRUE! Couldn't believe it! Sent 2 emails that were NEVER answered and given an excuse that they were sent to Florida HQ.

Check in to the resort was smooth and seamless. Very friendly staff. Housekeeping did a fantastic job every day! The rooms are super clean. I would change the bathroom amenities because the shampoo and body wash are not great. The pool is amazing and large. I snorkeled in the bay and saw a few fish. The view at night is amazing! The only thing I will say that needs improvement is the food. The restaurant staff are friendly, however, the food is not great. I had two dinners out of the 6 nights there, that I actually enjoyed. It’s all inclusive, but don’t get confused with other all inclusive resorts because at this one, you can’t get multiple dishes. One appetizer, one main, and one dessert. The nicest thing about it, is that it’s sit down service. Other than that, we really enjoyed our stay.

Beautiful room. Accommodating staff, beautiful property