4/10 Poor
BEATRIZ A
Travelled with partner
29 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect!No complaints about the beautiful beach, bar, or the food at the outdoor restaurantThere is only one option for dinner and that is the buffet.They try to have different food every night but overall the food was just ok.Breakfast/lunch were pretty much the same every day.They do not have enough staffing and therefor you dont get housekeeping unless you pay for the upgraded room and even with that we only got our room cleaned twice during an 8 day stay.We were not happy about the room and when asked about an upgrade they said they could not do it and needed permission from a higher supervisor that was only there during the morning.We paid for an ocean view with a king size be and they said they did not have any king size beds on any other floor other than the bottom level.Our view was not the best even though we paid for it.There were not that many people at the resort and therefor should've been able to accommodate a free upgrade to the next level room and to the third floor but they wouldn't do it. We were extremely disapointed by that.We got to the resort after a long day of travel and they did not have any water dispenser or water bottles to offer.They had some welcoming drinks off to the side sitting in the hot sun but that was not even offered to us or any of the other 10-15 guests who were ahead of us also checking in.They only had 1 person working the front desk.There was an empty fridge in the room, not what you expect from all inclusive resort
BEATRIZ A
Stayed 8 nights in Sep 2025
