My flight was delayed, so I arrived close to midnight. A staff member in a pink shirt helped check me in. I overheard another guest complaining she was placed in the wrong room and felt uneasy. That made me double-check mine and I found I was placed in a garden view room, not the luxury pool view I paid for. The room smelled musty, had mosquitoes on the ceiling, and had double beds instead of the king I booked. I requested a change and was told the room was being switched. When I arrived, I asked to see it, and although they insisted my items had been moved, they hadn’t. I’m glad I checked. The new room had a pool view and king bed, but again, the musty smell lingered. The minibar only had one Fanta. I asked for water which never came. After following up the next day, it was eventually restocked. Staff seemed to try, but lacked training and info. I doubt they’re happy with current management. The spa was excellent – 10/10. The breakfast buffet was repetitive with no variety. Dinner at Hunter’s was disappointing – 5/10. Drinks at the bar were good. The hotel is in a great location, but I wouldn’t return. Too many small issues added up, and it didn’t feel like the luxury experience I expected.