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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Free daily buffet breakfast
Exterior
Standard Room, 2 Double Beds, City View
Exterior
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View map
538 West 48th Street, New York, NY, 10036
  • Place, Intrepid Sea, Air and Space Museum
    ‪5 min walk‬
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(40 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(60 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(75 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

A stay at Holiday Inn Express New York - Manhattan West Side by IHG places you in the heart of New York, within a 15-minute walk of Manhattan Cruise Terminal and Jacob K. Javits Convention Center. .This hotel is 0.6 mi (0.9 km) from Times Square and 0.6 mi (1 km) from Broadway.

What's nearby

  • Intrepid Sea, Air and Space Museum - 5 min walk - 0.5 km
  • Manhattan Cruise Terminal - 6 min walk - 0.6 km
  • Jacob K. Javits Convention Center - 10 min walk - 0.8 km
  • Broadway - 11 min walk - 1.0 km
  • Times Square - 13 min walk - 1.1 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 43 min drive

Restaurants

  • ‪Valla Table - ‬4 min walk
  • ‪Hardware Bar - ‬2 min walk
  • ‪DBL Dive Bar Lounge - ‬3 min walk
  • ‪The Landmark Tavern - ‬3 min walk
  • ‪Kochi - ‬4 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 177 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 55 per day (4265 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 997 out of 2399 reviews
Rating 8 - Good. 709 out of 2399 reviews
Rating 6 - Okay. 384 out of 2399 reviews
Rating 4 - Poor. 162 out of 2399 reviews
Rating 2 - Terrible. 147 out of 2399 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeanine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Staff are friendly and helpful and rooms are clean and spacious. I would absolutely stay again.
Stayed 4 nights in Dec 2025

4/10 Poor

Normand

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff left outside speakers on all night. My rooms were on the second floor just above the speakers. Breakfast area was poorly organized, and not enough seating.
Stayed 2 nights in Dec 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfortable, Only negatives were small breakfast area and slow elevators. There were only 2 for the whole building and one was down for some of the time.
Stayed 7 nights in Dec 2025

8/10 Good

ilise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast menu was poor and the A/C too
Stayed 3 nights in Oct 2025

8/10 Good

Dustin

Stayed 3 nights in Dec 2025

10/10 Excellent

cameron

Stayed 3 nights in Dec 2025

10/10 Excellent

Kristie Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Standard rooms and service.
Stayed 4 nights in Dec 2025

10/10 Excellent

Abeena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the hotel early, and this staff at the front desk was very helpful and I was able to check in and go up to my room earlier. The room was a very neat and clean, the temperature was very comfortable.
Stayed 1 night in Dec 2025

6/10 Okay

Gabriel

Travelled with family
Disliked: Amenities
Very crowded with elevators that are clearly insufficient for the demand as you have to wait a lot to go to your floor. Our room was in the basement which was noisy and with a humidity smell.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the staff was very kind. It was very clean and great location!
Stayed 4 nights in Dec 2025

2/10 Terrible

Caleb

Stayed 4 nights in Dec 2025

8/10 Good

Hiroyuki, Schaumburg

Business traveller
Liked: Cleanliness
no
Stayed 2 nights in Nov 2025

6/10 Okay

Sara

Travelled with family
Liked: Staff & service
We chose to eat breakfast out at restaurants b/c we were looking for organic, fresh food. The AC/Heat unit cover fell off in our room but it did not affect the function of the unit. Construction was going on outside the entrance. Smokers gathered right outside the entrance which meant we had to walk through them to enter/exit the hotel. The staff was very helpful and friendly. The hotel was farther from where we spent most of our time than we thought it would be, but we didn't spend much time there as we were out and about.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jamal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay. 10/10. Close walk to everything
Stayed 3 nights in Dec 2025

4/10 Poor

Art C

Liked: Cleanliness
Disliked: Amenities
The room very small, the breakfast poor.
Stayed 5 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and Helpful Staff. Breakfast Area was well run
Stayed 5 nights in Dec 2025

8/10 Good

Logan Joy

Stayed 3 nights in Dec 2025

8/10 Good

Brett

Stayed 1 night in Dec 2025

8/10 Good

Rebecca

Stayed 1 night in Dec 2025

8/10 Good

Sophie

Stayed 3 nights in Dec 2025

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The door to our room had a large gap at the top of the door letting light in constantly and making the hallway noise louder than usual. There was a wet spot on the side of one of the beds that just sat - there was ne remedy except to keep a towel on it. The radiator was outlined in duct tape. We tried to call the front desk with a question and the phone didn't work. Most of the outlets didn't work. Breakfast was horrible - sausages were in the water so long that they were soggy. The cereal was stale. A really bad experience all the way around.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
WE LOVE THIS HOTEL
Stayed 3 nights in Dec 2025

10/10 Excellent

Alethea

Liked: Cleanliness, staff & service, amenities
Nice staff. Clean room. Excellent location
Stayed 2 nights in Nov 2025