Terrible experience – Pet owners, beware of hidden charges and rude management
We had a very disappointing stay at the Best Western Plus St. Christopher Hotel in New Orleans. We booked through Expedia, where the pet policy is clearly stated: $40 per night with a maximum of $100. However, when we arrived, we were overcharged, and the manager, Raynard Jeaneau, flat-out refused to honor the posted policy.
When I politely pointed out the discrepancy and asked him to comply with the Expedia listing, his response was shockingly rude. He said,
“Do you want to stay with us or not?”
– as if we were doing him a favor by staying there.
This level of unprofessionalism and disrespect is unacceptable, especially from someone in a managerial position. We felt misled and taken advantage of. The hotel’s refusal to stand by its own advertised terms is not only unethical, it’s just bad business.
The hotel itself was nothing special, but the way we were treated made this stay especially unpleasant. If you’re traveling with a pet, think twice before booking here. There’s a real risk you’ll be overcharged and spoken to with total disregard by management.
We will never return – and we recommend others steer clear too.