Great experience. Only thing lowering from 5 to 4 stars was attention to detail in room "condition." Little things like chips of wood/finish on mini-bar, lose ends of carpet on staircase, bun mark in carpet. Very minor, but I wouldn't expect to see in a five-star hotel. In the 2-story room, a/c was insufficient. Because of cooler temps outside, we we able to use windows to cool, but during the summer months, we would have likely ask to move to a one-story room for better cooling. We LOVED the staff, restaurant/bar, front desk, etc., just the small touches.