4/10 Poor
Caylin, Winnipeg
Travelled with family, Travelled with group
28 Sept 2025
Disliked: Cleanliness, amenities, property conditions & facilities
So a few issues i’d like to address , the communication between the front desk staff and house keeping is terrible. We had to ask the front desk 4 times in one day for room service and never once received it. After going down to the front desk the 5th time i said we never received room service and the man said that it was noted on our file that the do not disturb was on all day which is COMPLETELY FALSE!!! Considering we left our hotel at 11 AM and didn’t come back until extremely late at night. He said well they knocked and no one answered. Since when do you need to be at the hotel for house keeping to come in?? I had requested even just for our garbage to be changed and clean towels and toilet paper since we were completely out considering there was 4 of us staying in the room. Also the cutlery that was provided was all wooden cutlery and paper plates and cups??? With a full kitchen how is someone able to cook and cut food with that? It’s impossible and a waste of money. Very odd they use single use items considering it’s like cutting with a piece of paper, i couldn’t even cut the chicken we wanted to eat, i requested scissors as a possible alternative to help us out but refused to bring them up unless i came down? Since when am i responsible to do your job on my vacation? I’m spending a lot to stay here and i’m overall not impressed, One front desk lady was extremely rude and snappy, and on top of it our bathroom had mould spores in the corners.
Caylin
Stayed 4 nights in Sep 2025