Hotel Riu Ocho Rios - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Ocho Rios - All Inclusive

Relax by the pool surrounded by lounge chairs and sun loungers in a serene atmosphere.
Enjoy meals with a clear ocean view in this stylish outdoor dining area, featuring comfortable seating and a sleek design.
Experience the serene beachfront setting, with a hotel nestled among lush greenery and rolling hills, offering a scenic backdrop for swimming and sunbathing.
Enjoy a convenient food service area with a central serving counter and a variety of options.
Experience the stylish lobby with a high ceiling, comfortable seating areas, and a reception desk offering a clear view of the space.

Popular amenities

  • Breakfast included

Explore the area

Map
Mammee Bay, Ocho Rios, Saint Ann
  • Dunn's River Falls
    ‪6 min drive‬
  • Dolphin Cove
    ‪6 min drive‬
  • Mystic Mountain
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪33 min drive‬

Room options

Double Room, Ocean View (B2C-US)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe - E)

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

8.0 out of 10
Very good
(55 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (U)

9.0 out of 10
Wonderful
(12 reviews)
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

8.2 out of 10
Very good
(30 reviews)
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (U)

8.4 out of 10
Very good
(20 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Family Room, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (E)

  • 59.5 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Double Room, Garden View (C)

7.8 out of 10
Good
(7 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (C)

  • 28 sq m
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (C)

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (Kids Free | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(67 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

8.2 out of 10
Very good
(274 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 8
  • 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

7.0 out of 10
Good
(2 reviews)
  • 34 sq m
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Garden View (U)

7.6 out of 10
Good
(163 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-CA)

  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Oceanfront (U)

8.6 out of 10
Excellent
(31 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (B2C-US)

  • 28 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Partial Ocean View (L)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Standard Double Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (C)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (C)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

  • 27 sq m
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Double Room, Garden View (Kids Free | C)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Oceanfront (L)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (E)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room, 2 Bedrooms (L)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed

Junior Suite, Garden View (L)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Ocho Rios

When you stay at Hotel Riu Ocho Rios - All Inclusive in Ocho Rios, you'll be by the ocean, within a 10-minute drive of Jamaica Beaches and Dunn's River Falls. .This beach property is 1.3 mi (2.1 km) from Green Grotto Caves and 2.8 mi (4.6 km) from Maima Seville Great House & Heritage Park.

What's nearby

  • Dunn's River Falls - 6 min drive - 4.3 km
  • Dolphin Cove - 6 min drive - 4.6 km
  • Mystic Mountain - 8 min drive - 5.6 km
  • Ocho Rios Fort - 10 min drive - 7.1 km
  • Turtle Beach - 13 min drive - 9.0 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 91 min drive

Restaurants

  • ‪Mandalay Asian Restaurant - ‬3 min walk
  • ‪Bob Marley Bar - ‬1 min walk
  • ‪Boulangerie - ‬12 min drive
  • ‪Just Coool A.K.A Puddin Man - ‬9 min drive
  • ‪Bamboo Blu - ‬1 min walk

About this property

Hotel Riu Ocho Rios - All Inclusive

Family-friendly beachfront location with 5 outdoor pools
Hotel Riu Ocho Rios - All Inclusive offers 901 accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A private beach, a health club, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 901 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at St. Ann, one of the property's 4 restaurants. Wind down with a drink at one of the 6 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. This property has 2 meeting rooms available for events. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.
St. Ann - Onsite family restaurant.
Kulinarium - This restaurant serves dinner only. Open daily.
Piacenza - This restaurant specializes in Italian cuisine. Open daily.
Mandalay - This restaurant specializes in Asian cuisine. Open daily.

All-inclusive details

All-inclusive room rates at Hotel Riu Ocho Rios - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)
In-room liquor dispensers
Number or type of beverages limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kulinarium
  • Mandalay
  • Piacenza
  • St. Ann

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Hot tub
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

All Inclusive RIU Ocho Rios
Ocho Rios All Inclusive
Ocho Rios RIU
Ocho Rios RIU All Inclusive
RIU Ocho Rios
RIU Ocho Rios All Inclusive
Club Hotel Riu Ocho Rios
ClubHotel Riu Ocho Rios Jamaica
Rio Ocho Rios
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rui Ocho Rios
RIU Ocho Rios All Inclusive All-inclusive property
RIU Ocho s Inclusive inclusiv
RIU Ocho Rios All Inclusive
Hotel Riu Ocho Rios - All Inclusive Ocho Rios
Hotel Riu Ocho Rios - All Inclusive All-inclusive property

Hotel Riu Ocho Rios - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1395 out of 2795 reviews
Rating 8 - Good. 703 out of 2795 reviews
Rating 6 - Okay. 362 out of 2795 reviews
Rating 4 - Poor. 163 out of 2795 reviews
Rating 2 - Terrible. 172 out of 2795 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fayann

Stayed 3 nights in Apr 2025

10/10 Excellent

JOANNA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The workers at the shopping store aka gift shop-were really rude especially the ones behind the cash register, on 4/27/25 at the night shift. She was the rudest to my husband and I, I was so disgusted by it and wanted to return the merchandise, but I did not. Aside from that everyone was really nice and very attentive, Also I want to send a huge thank you to the front desk girl name WYNDELE I think i just butchered her name lol I can't remember clearly but it was something like that. she was awesome every single time I needed assistance.
Stayed 5 nights in Apr 2025

10/10 Excellent

Irvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment was excellent, world class.
Stayed 3 nights in Apr 2025

8/10 Good

Rachel

Travelled with partner
Liked: Staff & service, amenities
The facility was great. The food options were good but most of the time 5/10.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kachera

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed ocho riu Rios but they dining options are minimal & had a lot of children on the resort… no top shelf liquor as well!
Stayed 3 nights in Apr 2025

4/10 Poor

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The grounds were well kept and the room was clean.Things I disliked. First the check in was horrific. Had to wait in line for 2 hours then the staff told me she was going upgrade my room which I believe was a downgrade. I was supposed to have a king bed ocean view and she switched me to a double king in the last building and told me I still had oven view. I had to walk out to the balcony and look around. When I sat on the balcony chair the rail from the balcony blocked my ocean view. After she offered me the upgrade she then said let me check if the room is ready. I waited for over a hour for them to tell me.The food selection and preparation was horrible. What wasn’t over spicy was under or overcooked. They had calamari on my last night I waited for more to be cooked just to almost choke on what seems like plastic inside holding the ring of the calamari together. Another morning I water for the server to wipe a table for me she wiped it with a wet cloth and there were unused utensils on the other side of the table that the last patrons did not seem to use. She dragged the dry napkin and utensils across the wet take to set for me to use. I looked at her she said it’s fine. Looked at her again she asked what. I told her “you just dragged a dry napkin across a wet table with utensils that had been sitting there” she asked if I wanted her to change the napkin. I looked at her again and she asked if I wanted her to change the entire thing. My answer was yes. 4 days trip ruined.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kedarius

Stayed 5 nights in Apr 2025

10/10 Excellent

Milagros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Apr 2025

10/10 Excellent

Roger

Stayed 7 nights in Apr 2025

6/10 Okay

jose

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
The building needs remodeling and the dinning room had roaches on the tables.
Stayed 5 nights in Apr 2025

8/10 Good

Letisia

Liked: Cleanliness, property conditions & facilities
Clean & felt safe
Stayed 5 nights in Apr 2025

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a convenient location.
Stayed 4 nights in Apr 2025

8/10 Good

Michelle Ursula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was safe and good entertainment. I love how it’s right on the beach and all you can eat and drink. Your room is also stocked up with sodas, beers, waters and liquor but no snacks like they said on their website. What I didn’t like is some of the food were tasteless. I’ve had better Jamaica food in United States. and also some of the staff’s were rude to some of my family members. But there were also some staff members that were very polite. I wish they will invest in white towels, I didn’t like that they give brown towels in the rooms, you can’t tell if they’re clean. Also please do better with the sheets, I asked for sheets to make my bed and I got clean sheets but it had some staines on them. Other than those stuff the place was nice the white party was awesome, and I had a great time.
Stayed 7 nights in Apr 2025

8/10 Good

Jhamar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need more bartenders or you’ll be waiting 15 minutes for a drink everytime
Stayed 3 nights in Apr 2025

10/10 Excellent

judith

Liked: Amenities
Beautiful landscape
Stayed 4 nights in Apr 2025

10/10 Excellent

Carla

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Brittany

Stayed 3 nights in Apr 2025

10/10 Excellent

Ginette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at thie Riu resort, and will consider booking stays at this one or other Riu chain resorts in the future. The staff was amazing and so was the food. We stayed in the separate (family suites?) building by the waterslide area, so although that made for a longer walk, it was very quiet. The only reason for my lower cleanliness rating, was related to the fair amount dishes/garbage left around the property. But that is more to the blame of people staying there, not cleaning up after themselves, rather than the staff not doing it. Being on vacation does not give you the right to ignore garbage cans and dish collection areas! ;)
Stayed 7 nights in Apr 2025

2/10 Terrible

Olevia

Disliked: Cleanliness, staff & service, property conditions & facilities
Not going back
Stayed 5 nights in Apr 2025

10/10 Excellent

Shanica

Liked: Cleanliness, staff & service, property conditions & facilities
Riu was hands down the best resort i have ever been to. Clean staff is respectful, fun activities and it was just a overall good experience
Stayed 7 nights in Apr 2025

6/10 Okay

Balram

Travelled with family and small children
Disliked: Staff & service, amenities
The deal for the excursion isn’t quite up to par
Stayed 6 nights in Apr 2025

8/10 Good

JEAN BAPTISTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was bad. Got there a 2pm and didn't get access to my room until 5:30pm. Room were very clean but towers in that property are very rough and not soft.

8/10 Good

BENITO ANTONIO CRUZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the check-in. I arrived at 2 pm and could not access my room until 5:30 pm. Very unhappy about this. Customer service was very slow.
Stayed 4 nights in Apr 2025

10/10 Excellent

Navida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Everton

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2025