6/10 Okay
caroline, hamburg
29 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities
You expect airport noise, but theres a TRAIN going past with its HORN BLOWING as it goes through town. 6 something am, it blew by 4 TIMES in approximatelyA 40 MINUTE PERIOD. VERY NOISY. Thats a TRAIN, going through town, REPEATEDLY BLOWING ITS WHISTLE EVERY 10 MINUTES!
ELECTRONIC PHONE WAIT LIST FOR CHECK IN DOES NOT WORK. They will put you on a list which you can monitor on your phone, but the electronic list does not work properly. After an hour and 19 minutes of 4 people ahead of me and the number on the wait list on my phone not changing , finally asked reception, and my room had been ready. If you do go to this hotel, FREQUENTLY VERBALLY CHECK IN WITH RECEPTION...knowing the phone wait list does not work, or youll be sitting there in the lobby needlessly. I had been checked into my room over 4 hours when the phone wait list informed me my room was ready!
Hotel is attractive, but several pieces if furniture take away from atheistics...damaged.
Very clean room with exception of toilet paper, which had a half dollor size wet spot permanenting the roll. I threw it away and replaced with new roll. What was that wet spot?? Gross! And you know how the end of the roll is usually attractively folded? The end was pinched up like trash...not folded. Other than that, very clean.
Evening free reception scanty. Chips, salsa, celery, broccoli and blue cheese. 2 free small drinks.
Nice staff.
caroline
Stayed 1 night in Sep 2025
























