6/10 Okay
Maggie
12 May 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The property and area was beautiful. The staff and support are nice. The room was disappointing. My husband is a big man and we were issued a room w/Queen bed and it was very uncomfortable. The biggest peeve was the location of room. Honestly, and to be fair, I did not ask to change rooms because we were only there for three nights and attending a college graduation - BUT we also had our pet and they gave us a room directly across the elevator and my dog was triggered all day long from the elevator opening and closing and the pinging noise of the elevator reaching the floor…total nightmare. I’ve been to other hotels who know better than to do that…Really annoying. Also very conflicting answers on where my mini poodle could be on the property. I was told she was not allowed anywhere in the lobby or restaurants and pool. Well, our second day at the pool I see two dogs. One is lounging on a lounge chair by the pool and the other under a chair in the outside restaurant. WTH. And my dog is asleep freeing upstairs in the room. So, I quickly remedied that but it would have been nice for the young ladies at check in to be better versed on this amenity. All in all the hotel was close to U of MIA and that’s what we wanted.
Maggie
Stayed 3 nights in May 2025