Fairfield Inn and Suites by Marriott Lubbock Southwest Reviews
8.8
Excellent
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Great location, close to everything on the west end. Super frustrating, though, that they don’t offer cribs, pack-n-plays or anywhere for a baby to sleep like every other hotel in Lubbock (or anywhere) we have stayed…really wish we would have known that booking here and traveling with a baby.
Hotel is ok to stay at. Front desk lady was very rude to check in. Pool was closed. Breakfast was not great. The hotel is outdated and rooms have a smell. Will not stay here again.
The breakfast was almost nonexistent. When I asked for more foods, the front desk said she would check with the breakfast person and nothing was put out. Multiple people were without anything to eat….not even muffins, bagels, etc
The room was great, the AC worked great, everything was super clean & fresh. The only thing I saw as something that could use improvement was your liquid body wash & shampoo. They were so diluted that they were like washing with water only. Not sure if your staff is trying to save $ by diluting it but it was pretty bad. The other nitpick is …one ply bath tissue. Really? At a Marriott? Not only one ply but very thin ply. You know people use twice as much than if you just used two ply. Not really a savings there. Other than that, we enjoyed our stay.
i liked that there was shopping within a walkable distance. The hotel was in good condition and clean. The bed was too firm for me, and the comforter was light without an extra blanket in the room. The weather was poor so didnt get to use the pool. Due to time zone difference, and breakfast being over at 9am, I missed it every morning except one. The cable was messed up until our last day which was frustrating.