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Customer service needs major improvement. They need to communicate better. Instead of helping they become very rude. They do not tell you their policy and then confirm they received your request, but never apologize. Receptionist hangs up the call and then doesn’t answer just to later say “you got cut off”. Our room was not as bad. It was clean. But their reps need better training. They are dealing with paying customers.

Good location. Friendly staff. Clean. Nice room. Breakfast was included and the area was well maintained and plenty of choices.

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No WiFi in the room. Dirty pathways and dark alleys towards the room

Love the Hotel because is convenient close to everything and its clean most staffs are helpful except for JR. He is at the front desk. Has no manners, no empathy, and its not helpful at all. Does not greet the client and its very rude. However Jonathan was very polite and helpful. Saw me with my 2 small childrens and my luggages helped all the way to my car.

The motel was in a great location and served our needs. Our dog could stay with us, which was key. We had 3 pillows on our king sized bed so I went down to ask for one more. They said ‘no’. That’s all. There was also a used washcloth hanging in our shower when we got there. Ick.