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Hotel Riu a wonderful place to stay with family. The room was clean, amenities were nice. The only observation we had was some restaurants were closed, and due to the food was great, reservation to restaurants will be highly suggested. But nevertheless, our stay was perfect.

This is a great resort, my family had a wonderful time! The kids loved the pool and the activities. The staff were all very helpful and friendly, especially Jose and Priscilla who made my kids feel like family. The beach is beautiful, not at all crowded and has amazing sunsets (Tip: the security guards will set up beach chairs for you if you ask). We did the all-inclusive package and it was absolutely worth it. The food was much better than I expected and we took advantage of the other amenities that came with all inclusive. I highly recommend, and will definitely be back.

I am writing to report a significantly misleading and disappointing experience at CC Papagayo, which ultimately caused us to leave the property and transfer to another hotel. The hotel listing advertised multiple amenities and experiences that were either unavailable or materially different from what was represented. Upon arrival, we found that only one of the two advertised restaurants was operational. Additionally, the live music and entertainment promoted in the listing was entirely nonexistent during our stay. The beachfront experience was also substantially misrepresented. The property was advertised as being directly on a desirable beach; however, the actual beach area was rocky/gravel-based and did not resemble the appearance or experience suggested in the listing photos and description. There were also no beach chairs or towels available, which further diminished the advertised beach experience. Another major issue involved the outdoor dining and beach environment. There were numerous large iguanas roaming the property that repeatedly approached and chased guests in attempts to obtain food, creating an uncomfortable and, at times, intimidating experience that negatively affected our ability to comfortably enjoy the premises. Additionally, the overall atmosphere and amenities available onsite were far below expectations based on the listing, price, and marketing materials. The combination of unavailable amenities, misleading representations regarding the beach and

Everything was amazing! Star Class is definitely worth it for the premium liquors and the Star Class pool. One bad thing was that the restaurants we wanted were already booked up and we couldn’t go to them. Otherwise everything was fantastic, room had amazing views and the Foam party was a highlight. Would come back again!

Hotel was kept clean and staff were helpful when needed. Great amenities including the infinity pool, shuttle services, and access to the beach club, additional beach pool and fitness facility. Highly recommend!

Excellent place to stay