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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Creator video
Interior
1 bedroom, minibar, in-room safe, desk
4 outdoor pools, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Spa

Explore the area

View map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪6 min walk‬
  • Coco Beach
    ‪36 min drive‬
  • Ocotal Beach
    ‪39 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪52 min drive‬

Room options

View all photos for Junior Suite, Courtyard View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Courtyard View (U)

7.0 out of 10
Good
(17 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | C)

1 bedroom, minibar, in-room safe, desk

Suite (Jacuzzi | C)

  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

1 bedroom, minibar, in-room safe, desk

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (U)

8.0 out of 10
Very good
(135 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(43 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Standard | E)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Standard | E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Courtyard View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (C)

7.0 out of 10
Good
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (B2C-CA)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

1 bedroom, minibar, in-room safe, desk

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Courtyard View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (C)

7.2 out of 10
Good
(17 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

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About the area

El Ocotal

With a stay at Hotel Riu Palace Costa Rica - All Inclusive in Sardinal, you'll be on the beach, just a 2-minute walk from Diamante Eco Adventure Park and 7 minutes by foot from Playa Matapalo. .This all-inclusive property is 12.4 mi (20 km) from Flamingo Beach and 12.9 mi (20.8 km) from Coco Beach.

What's nearby

  • Diamante Eco Adventure Park - 6 min walk - 0.6 km
  • Playa Hermosa - 35 min drive - 22.5 km
  • Coco Beach - 36 min drive - 23.0 km
  • Ocotal Beach - 39 min drive - 24.4 km
  • Bahia Pez Vela Beach - 45 min drive - 25.8 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Papagayo - ‬5 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Family-friendly property on the beach, with 4 outdoor pools
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.
Make yourself at home in one of the 538 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a complimentary water park. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the spa

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 550 out of 1193 reviews
Rating 8 - Good. 297 out of 1193 reviews
Rating 6 - Okay. 186 out of 1193 reviews
Rating 4 - Poor. 91 out of 1193 reviews
Rating 2 - Terrible. 69 out of 1193 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

marcel H, Alpharetta

Stayed 5 nights in Apr 2025

8/10 Good

Mary

Stayed 4 nights in May 2025

4/10 Poor

Irfan K

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Resort need a major upgrade, there was a construction going on and it was annoying in the morning from 6 AM, food are OK but the presentation was bad specially at the fruits area, rooms need to be upgrade we have five rooms and couple rooms. We need to change because the restroom were out of order, One of the room has smells bad so we need to change that room and some of the electronics items are also not working.

2/10 Terrible

Rafiq Rahim

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a construction going on to the next building it was annoying early in the morning from 6am also hotel is not being upgraded food presentation is bad specially the fruit area
Stayed 4 nights in May 2025

10/10 Excellent

Constance

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week at Riu Palace. We enjoyed the pools, andvthe beach as well. The Lounge 24 and Cappucinos were hidden gems, nice spots for some peaceful relaxation. The staff were all friendly, attentive and professional at all times. Even the merchants selling their goods on the beach were respectful, not pushy at all. I would definitely recommend this resort as a go to destination.
Stayed 6 nights in May 2025

10/10 Excellent

ewa

Liked: Cleanliness, staff & service, property conditions & facilities
Jsns
Stayed 5 nights in Apr 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service
After being slightl
Stayed 4 nights in May 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went for our honeymoon. I must say that the property was absolutely beautiful! Filled with beautiful, tall palm trees, luscious green grass, and surrounded by high mountain peaks. We even observed the different monkeys in the trees from our balcony. They had several different pools as well as water slides. All the staff was very helpful, hospitable, and made you feel welcomed. The different restaurants had delicious food and drinks. They also have live entertainment. It had lot's of fun activities to do. We would definitely revisit Riu Palace Costa Rica again!! Thank you
Stayed 4 nights in May 2025

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great amenities. Several Food options and quality of food was great. Staff was very friendly and helpful all the time. However, too long of a wait when ordering a a la carte from the restaurants at night. Kids land closed all the times we tried to go. Overall a great experience but I wouldn’t consider this a 5 star resort.
Stayed 4 nights in May 2025

2/10 Terrible

Stefanie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello, I am writing this complaint regarding my stay at RIU Palace in Costa Rica. I have been to several RIU resorts and this has by far been the worst experience. Normally when entering the resort we get greeted by staff by saying hello with a drink. This was not the case for this resort. The room had a horrible smell to it. It was so hard to sleep and get comfortable because we had no ac for 3 days which is just ridiculous. I have never been so uncomfortable and frustrated. There was supposed to be an all white party and it was canceled without it being announced. Me and seven other friends got all dressed in white with excitement just to be told it was canceled due to renovations. So we thought ok maybe we can head to the club in the resort and that was closed as well. We booked this resort specifically for these special events. For us to be blind sided was disappointing. There was plenty of space on the resort with two stages. Something could’ve been done to make up for the events that were canceled. There was no 24 hour bars like all the other resorts we have been to. After the swim up bar being closed at 6 there is absolutely nothing to look forward to. Not only did I feel I was forced to just stay in my room because they shut all the lights out at night in the lobby. My tv in my room didn’t work. With my experience I will most likely never visit a RIU resort again. Something need to happen a refund of some sort because this by far was the worst trip.
Stayed 4 nights in Apr 2025

10/10 Excellent

Phylicia

Liked: Cleanliness, staff & service, property conditions & facilities
The food is not good that was my on
Stayed 4 nights in May 2025

10/10 Excellent

Lerio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

4/10 Poor

Rosalind C, Phila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrival day: no air conditioning, no elevator near my room, and the toilet didn’t flush in my room! Everything was resolved by the next afternoon. No club and the lobby bar shut down at midnight, no music at the bar. False advertisement! Pools very nice! Food below average, just not good.
Stayed 4 nights in May 2025

10/10 Excellent

Timothy, OKLAHOMA CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay all the people that worked there were awesome the room was great
Stayed 4 nights in Apr 2025

6/10 Okay

Gloria

Travelled with group
Liked: Staff & service
We recently stayed at this resort for a bachelorette party and had an overall enjoyable experience. The staff was friendly and welcoming, and the food exceeded our expectations. The pools were fantastic and provided a great time. Specially the adults pool. The resort itself is spacious and offers a wide variety of activities, and the entertainment team was especially engaging. Graiving was great! Our rooms were clean and spacious, which we appreciated, but they were somewhat outdated—particularly the TV and bathroom facilities. There was an unpleasant odor from the toilet, though the housekeeping staff kept everything else spotless. The air conditioning was not as strong as we would have liked, which may be something for future guests to keep in mind. We paid for Ocean View, but I wouldn't do it again in this hotel. It is not worth it. One disappointment was that two themed parties (Neon and White), which we were looking forward to, were canceled a week before our arrival. Unfortunately, we were not notified in advance, and this impacted our overall experience as it was a key reason for choosing this resort. In addition, we attempted to contact the hotel several times in the months before our stay but did not receive a response. We loved our time in Costa Rica and enjoyed the wonderful hospitality, food, and atmosphere. Overall, this hotel offers good value for the price, but there are areas that could benefit from updates and improved communication.
Stayed 3 nights in May 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

Trenton

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This was suppose to be good Birthday celebratory trip and this was the opposite. From having roaches and mold in my room. No A/C for the first two days with temperatures as high as 95 degrees. Spotty Wifi. Elevator not working at times, electricity going in an out. I am highly disappointed with this resort.
Stayed 3 nights in May 2025

2/10 Terrible

Shaqwanna

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The Riu Palace is a beautiful hotel but there were too many issues that occured. For starters the Riu Guanacaste next door is undergoing construction and you hear noise depending what side of the hotel you're on i was told this construction will be a year long. Second they had constant electrical and plumming issues. The night of May 1,2025 the electricity went out for an hour and when it came back on there was no air conditioning. The entire hotel had no air conditioning until the evening of May 3rd, 2025 and the days were almost 100°F. Then on May 4th the toilet plumbing was out for the day and the entire place smelled like mold and sewage. This was my birthday trip and my spouse planned it and was stuck between Riu and Planet Hollywood. During an excursion we met sone people staying there and said the hotel is fully renovated. We should have stayed there. I asked about compensation for the inconvenience especially since emphysema so its sometimes hard to breathe in the heat and i could have passed out multiple times. But i was ignored and they say they dont do that. Worst resort in Costa Rica.
Stayed 7 nights in Apr 2025

4/10 Poor

Grace

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and hard working, however the manager and people at the front desk was not approachable. The particular manger that I have encounter was giving me attitude and did not like the way he spoke to me. They were not accommodating nor understanding.
Stayed 6 nights in Apr 2025

2/10 Terrible

Tabitha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and did an excellent job, overall we enjoyed our stay very much.
Stayed 4 nights in Apr 2025

4/10 Poor

Michelle

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This place was awful. I would not come back for free. Our 1st room smelled so bad of mildew they used over powering chemicals to cover up the odor, we had to move after a long day of travel. Second room still smelled of Mildew, but a little less. They gave me two rooms to check and I picked the one that smelled less. Then the AC broke for two nights and the mildew smell became unbearable. I thought about moving again and one room smelled just as bad and the second one was above the stage where it was going to be super noisy. I wasted so much time trying to find a spot that doesn’t smell. My friend got lucky and her room did not smell. The food is terrible. You can find stuff to eat that is OK, but you’re not gonna be excited about much. The restaurants fill up early and then your only dinner option is the buffet. The booze is bottom shelf. Cheap wine. Only pluses are the staff are super nice and the pools and grounds are pretty.
Stayed 6 nights in Apr 2025

6/10 Okay

Soleil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived and gained access to our room, our room was not clean. The bed sheets and desks had stains and was not properly cleaned. Thankfully, we’re able to get another room. This room was cleaner but still had its flaws. The main issue was that the AC did not work properly. The food at the property was not very good. There is not a nightlife around the Hotel, which was an issue because I was celebrating a birthday. The property needs to be updated
Stayed 3 nights in Apr 2025

6/10 Okay

Kourtenay

Liked: Staff & service
Stayed 4 nights in Apr 2025